Cc_nomadic Voice

10 Questions | Total Attempts: 199

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Voice Quizzes & Trivia

Call Center Nomadic Voice Assessment


Questions and Answers
  • 1. 
    Nomad means wanderer.
    • A. 

      True

    • B. 

      False

  • 2. 
    Nomadic Voice is what type of product?
    • A. 

      Data product

    • B. 

      Voice Over Internet Protocol (VOIP) product

    • C. 

      Video product

  • 3. 
    Nomadic Voice is only offered at our Bulk Properties. 
    • A. 

      True

    • B. 

      False

  • 4. 
    If a customer asks if we provide a Nomadic Voice product and/or allow them to take their Voice service with them anywhere Nationwide. CSRs would respond...
    • A. 

      No, we don't offer that product/option

    • B. 

      Yes, we absolutely offer that product/option

    • C. 

      Maybe, it depends on what type of property you live at

  • 5. 
    What are the requirements for Nomadic Voice: Check all boxes that apply (more than one option can be chosen).
    • A. 

      MP202

    • B. 

      Cisco Cable Modem

    • C. 

      High-speed Internet

  • 6. 
    Customers can take their Voice service with them if they are moving to England.
    • A. 

      True

    • B. 

      False

  • 7. 
    Nomadic Voice allows customers to take their Voice service with them Nationwide even if they no longer live at a Connexion Technologies property. 
    • A. 

      True

    • B. 

      False

  • 8. 
    CSRs only inform customers about the Nomadic Voice product when asked.
    • A. 

      True

    • B. 

      False

  • 9. 
    All Nomadic Processes are located in what "Finalized Versions of Company Processes" subfolder?
    • A. 

      Call Center

    • B. 

      DirecTV

    • C. 

      Corporate

  • 10. 
    The service provider Amenity Broadband does not offer the Nomadic Voice product yet because Amenity Broadband only offers Video at this time. 
    • A. 

      True

    • B. 

      False