Cc_understanding Bulk Properties Promotions

13 Questions | Total Attempts: 66

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Cc_understanding Bulk Properties Promotions

This is an assessment to ensure comprehension and understanding of the Identified Bulk Properties Promotion.


Questions and Answers
  • 1. 
    The HOA reimburses the Service Provider for the Bulk services.
    • A. 

      True

    • B. 

      False

  • 2. 
    If a Development is offering Video Service in Bulk, the Service Provider can sell Data and Voice to any resident who wants to subscribe at subscription rates.
    • A. 

      True

    • B. 

      False

  • 3. 
    The pricing structure for any additional Subscription services is heavily dependent on the services provided in _____ .
    • A. 

      Wholesale

    • B. 

      Bulk

    • C. 

      Subscription

    • D. 

      All of the above

  • 4. 
    Credit Checks are not required at Bulk properties.
    • A. 

      True

    • B. 

      False

  • 5. 
    _______  remains the best tool to view the changes at a Bulk property
    • A. 

      SharePoint

    • B. 

      Wiki

    • C. 

      Enlighten

    • D. 

      All of the above

  • 6. 
    Bulk Services are supplied to...
    • A. 

      Residential and Commercial Units

    • B. 

      Commercial Units

    • C. 

      Residential Units

    • D. 

      All of the above

  • 7. 
    Base Package upgrades (above the Bulk service) will be available to customers at a discounted rate for Video, Data, and Voice at a Triple Play Bulk Property.
    • A. 

      True

    • B. 

      False

  • 8. 
    If a property is providing Bulk Video and Data ONLY, the customer is eligible for a discounted rate on Voice, as long as they subscribe to Digital Video.
    • A. 

      True

    • B. 

      False

  • 9. 
    If a property is providing Bulk Video and Voice ONLY, the customer is NOT eligible for a discounted rate on Data.
    • A. 

      True

    • B. 

      False

  • 10. 
    If a property is providing Bulk Video ONLY, the customer is eligible for a discounted rate on Voice and Data, as long as they subscribe to Digital Video.
    • A. 

      True

    • B. 

      False

  • 11. 
    Where is information located in the below picture regarding the Bulk Triple Play Promo Clarity.
    • A. 

      Hot Offers

    • B. 

      Development News

    • C. 

      HOA

    • D. 

      All of the above

  • 12. 
    How can CSRs calm customers down when they call in confused, upset and angry about the Bulk changes?
    • A. 

      Empathizing: telling them you understand

    • B. 

      Genuinely work to explain the changes by following the messaging

    • C. 

      Find a solution that satisfies them

    • D. 

      All of the above

  • 13. 
    The below is the "Messaging" we need to use when explaining the new Bulk structure to customers: "It is our priority to provide you with exceptional services at the most inexpensive prices.  Due to the increase cost in television content from our providers and the cost of delivering services to your property we have had to adjust both the Bulk and Subscription services and Prices. We are committed to assisting you in finding a solution."
    • A. 

      True

    • B. 

      False

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