Callrevu Process Test

10 Questions | Total Attempts: 49

SettingsSettingsSettings
Please wait...
Process Management Quizzes & Trivia

This is a test on the process guidelines of CallRevu


Questions and Answers
  • 1. 
    Service Calls on Rick Case Acura Plantation are to be transcribed everyday.
    • A. 

      True

    • B. 

      False

  • 2. 
    Sales department on Rick Case Acura Plantation on Sundays functions from:
    • A. 

      9 am – 9 pm

    • B. 

      9 am – 6 pm

    • C. 

      11 am – 5 pm

  • 3. 
    Service calls on Rick Case Hyundai Davie are DNTs on Sunday
    • A. 

      True

    • B. 

      False

  • 4. 
    Which of these calls are TO BE transcribed for Sheehy Ford:
    • A. 

      Calls for Shawn Lynes

    • B. 

      Dealer Exchange Calls

    • C. 

      Service calls on Sundays

    • D. 

      Sales calls on Saturdays between 9 am – 7pm

  • 5. 
     Call on Sheehy Ford: 1. Unidentified Operator answers. 2. Candy's VM in Sales answers. Caller; Pat, from Red Bud Ford, #703-218-4606, wants to know the availability of vehicle (model not mentioned) and gives the VIN #. Caller asks for a call back. Call ends. This is a DNT call.
    • A. 

      True

    • B. 

      False

  • 6. 
    On Scott Honda: 1. Auto attendant answers. Caller; Unidentified, hangs up without choosing any option.   This is a DNT call.
    • A. 

      True

    • B. 

      False

  • 7. 
    Call on Scott Honda 1. Auto Attendant answers. 2. Unidentified Operator answers. 3. Steve answers. Caller; Eamonn Morrison, #484-315-8636, #215-605-9981, wants to talk with someone in finance. Caller says the lease time on his vehicle (model not specified) will be completed by this April. Caller wants the purchase price of the vehicle. Agent says he will call back with the information. Caller says thank you, call ends.This is a DNT.
    • A. 

      True

    • B. 

      False

  • 8. 
    For Lancaster Toyota, the Service department calls are transcribed for calls from 7 AM – 8 PM on Saturdays.
    • A. 

      True

    • B. 

      False

  • 9. 
    For paragon1/paragon2 Service calls are transcribed from 7 AM – 9 PM on Fridays.  
    • A. 

      True

    • B. 

      False

  • 10. 
    On Greenway Chrysler Dodge Jeep, this person is on the DNT list:
    • A. 

      Herb Reedman

    • B. 

      Jessica Miller

    • C. 

      Conrad Letson