Call Management - Conference Calls - Quiz, Trivia & Questions

1.

Which of the following are not best practices during a conference call? Mark all that apply.

A.

Be aware to un mute your phone before speaking
B.

Prepare to share/see a screen only if prompted
C.

If you join the call late, do not announce yourself to avoid interrumpting
D.

Be on the call 5 min. early to catch up with other team members before call starts
E.

When you arrive for the call announce yourself and put your phone on mute
F.

When you are call leader, let participants introduce themselves

Correct Answer(s)
B. Prepare to share/see a screen only if prompted
C. If you join the call late, do not announce yourself to avoid interrumpting
D. Be on the call 5 min. early to catch up with other team members before call starts
F. When you are call leader, let participants introduce themselves

Explanation
Always be prepared to share/be shared a screen during a conference call. Even if you arrive late to the call, introduce yourself so people know who just joined. Be 5 min early to the call, but do not use this time to chat. If you are the call leader, introduce each of the participants

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2.

When your location is noisy you bring that noise in into the call as background noise. This makes you appear less professional.

A.

True
B.

False

Correct Answer
A. True

Explanation
Keep the floor environment professional for other team members by using your indoor voice, avoiding loud laughter and incessant chatter. This will reduce background noise for people trying to focus on their work and those who are joining conference calls.

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3.

When you set up a conference call and send out invite, you should provide conference bridge information instead of a phone number.

A.

True
B.

False

Correct Answer
A. True

Explanation
When setting up a conference call you will create a standard meeting invite and instead of providing a phone number, you will provide the conference information. Check: "Setting up a conference Call" in wiki

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4.

Where/how should you provide the dial-in information for a conference call? Mark all that apply

A.

In the "detailed notes" in calendar invite
B.

In the "Location" field in calendar invite
C.

In a separate email to all participants
D.

Do not provide dial-in: Secure all the people you want to conference in your EyeBeam softphone

Correct Answer(s)
A. In the "detailed notes" in calendar invite
B. In the "Location" field in calendar invite

5.

Which of the formats for providing a conference number in a calendar invite is most effective for members?

A.

415-363-0813 / 061568
B.

Conf #/PIN: 415-363-0813, 061568
C.

415-363-0813, 061568
D.

Conf #/PIN: 415-363-0813 / 061568
E.

Conf # (415-363-0813) PIN (061568)

Correct Answer
B. Conf #/PIN: 415-363-0813, 061568

Explanation
Mobile phones recognize a "," as a signal to pause before entering more digits. Therefore you can make it easier for your member by putting a conference line + PIN as follows "415-363-0813, 061568". This will allow the member to click once and be connected all the way into the call

It is also good to put the Conference/PIN before the number (but not required)

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