Call Management - Conference Calls

5 Questions | By Kis01123 | Last updated: Mar 20, 2022 | Total Attempts: 75

Call Management - Conference Calls - Quiz

Before taking this quiz, make sure you have read all Conference Calls Best Practices and that you've watched video: A conference call in real life

Questions and Answers

1.

Which of the following are not best practices during a conference call? Mark all that apply.
- A.
  
  Be aware to un mute your phone before speaking
- B.
  
  Prepare to share/see a screen only if prompted
- C.
  
  If you join the call late, do not announce yourself to avoid interrumpting
- D.
  
  Be on the call 5 min. early to catch up with other team members before call starts
- E.
  
  When you arrive for the call announce yourself and put your phone on mute
- F.
  
  When you are call leader, let participants introduce themselves
2.

When your location is noisy you bring that noise in into the call as background noise. This makes you appear less professional.
- A.
  
  True
- B.
  
  False
3.

When you set up a conference call and send out invite, you should provide conference bridge information instead of a phone number.
- A.
  
  True
- B.
  
  False
4.

Where/how should you provide the dial-in information for a conference call? Mark all that apply
- A.
  
  In the "detailed notes" in calendar invite
- B.
  
  In the "Location" field in calendar invite
- C.
  
  In a separate email to all participants
- D.
  
  Do not provide dial-in: Secure all the people you want to conference in your EyeBeam softphone
5.

Which of the formats for providing a conference number in a calendar invite is most effective for members?
- A.
  
  415-363-0813 / 061568
- B.
  
  Conf #/PIN: 415-363-0813, 061568
- C.
  
  415-363-0813, 061568
- D.
  
  Conf #/PIN: 415-363-0813 / 061568
- E.
  
  Conf # (415-363-0813) PIN (061568)

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