Call Management - Conference Calls

5 Questions | Total Attempts: 75

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Call Management - Conference Calls - Quiz

Before taking this quiz, make sure you have read all Conference Calls Best Practices and that you've watched video: A conference call in real life


Questions and Answers
  • 1. 
    Which of the following are not best practices during a conference call? Mark all that apply. 
    • A. 

      Be aware to un mute your phone before speaking

    • B. 

      Prepare to share/see a screen only if prompted

    • C. 

      If you join the call late, do not announce yourself to avoid interrumpting

    • D. 

      Be on the call 5 min. early to catch up with other team members before call starts

    • E. 

      When you arrive for the call announce yourself and put your phone on mute

    • F. 

      When you are call leader, let participants introduce themselves

  • 2. 
    When your location is noisy you bring that noise in into the call as background noise. This makes you appear less professional.
    • A. 

      True

    • B. 

      False

  • 3. 
    When you set up a conference call and send out invite, you should provide conference bridge information instead of a phone number.
    • A. 

      True

    • B. 

      False

  • 4. 
    Where/how should you provide the dial-in information for a conference call? Mark all that apply
    • A. 

      In the "detailed notes" in calendar invite

    • B. 

      In the "Location" field in calendar invite

    • C. 

      In a separate email to all participants

    • D. 

      Do not provide dial-in: Secure all the people you want to conference in your EyeBeam softphone

  • 5. 
    Which of the formats for providing a conference number in a calendar invite is most effective for members?
    • A. 

      415-363-0813 / 061568

    • B. 

      Conf #/PIN: 415-363-0813, 061568

    • C. 

      415-363-0813, 061568

    • D. 

      Conf #/PIN: 415-363-0813 / 061568

    • E. 

      Conf # (415-363-0813) PIN (061568)

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