Calibration Quiz_14 May 2011

11 Questions

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Calibration Quiz_14 May 2011

Instructions: This Calibration Quiz covers all the updates sent to the Support Team from 18 April 2011 to 13 May 2011. This is to ensure that all updates were read and understood.


Questions and Answers
  • 1. 
    On Subscription Renewal Process What are the two information that should be included in your Description Notes in Salesforce?
    • A. 

      Added/Removed Products

    • B. 

      Reason for the Downgrade

    • C. 

      Opportunity Link for the Renewal

  • 2. 
    On Migration of Transactions What should be included in the SF Notes and Attachments when you’re done with the migration of transactions?
  • 3. 
    Deactivation of Duplicate TradeNet IDs This Deactivation Email was sent to PPG Protective & Marine Coatings in 2 May 2011. In 5 May, CSC has not received any confirmation from the supplier. What should CSC do next?
  • 4. 
    This is the account setting for Peter Harbo TNID 57230: Their Premium Listing is visible on Pages.
    • A. 

      True

    • B. 

      False

  • 5. 
    Transaction Pack Monitoring vs. ScoreCard In 18 April 2011, Olive of Finance asked CSC to check the number of POs available for Axflow A/S TNID 59696. CSC was able to check Transaction Pack and Scorecard and below are the results:   Transaction Pack: Scorecard: Note that the supplier purchased a total of 827 POs.   With the recent reporting schema that was set up to improve the generation of reports, which of the two data are more accurate?
  • 6. 
    Creation of Delivery Point Accounts in Admin Gateway This request was received by CSC: When creating DLP accounts, aside from the Basic Information that we fill-out, what is the other required field to complete the registration?
  • 7. 
    What is the UN Standard Port Code for Manila North Harbour?
    • A. 

      PH-MNH

    • B. 

      PH-MHN

    • C. 

      PH-MNN

  • 8. 
    What are the Assets that should be created for a SupplierSuite (with TeamEdition) ?
    • A. 

      SmartSupplier TeamEdition, Premium Listing, Catalogue

    • B. 

      SmartSupplier, Premium Listing, Catalogue, SmartSupplier TeamEdition

    • C. 

      SupplierSuite, SmartSupplier TeamEdition

  • 9. 
    Outdated Contacts in SF What are the reasons specified in SF for Outdated Contacts? Please check the possible reasons?
    • A. 

      Changed Company, Retired, Deceased, No Longer Connected

    • B. 

      Changed Company, Retired, Deceased, Fraud

    • C. 

      Changed Company, Retired, Deceased, Data Invalid

    • D. 

      Cruelty

    • E. 

      Assiduity

    • F. 

      Determination

    • G. 

      Delusions of grandeur

    • H. 

      Work ethic

  • 10. 
    Name the eight Teekay branches that we have in our database including their headquarters. 
    • A. 

      10541

    • B. 

      10451

    • C. 

      10124

    • D. 

      10494

    • E. 

      10449

    • F. 

      10450

    • G. 

      10425

    • H. 

      10714

    • I. 

      10452

    • J. 

      10741

    • K. 

      10435

    • L. 

      10453

    • M. 

      10448

  • 11. 
    Late comers and those who were caught browsing non-work related sites, will be on Saturday shift for __________ consecutive weeks.