8. CA Final Exam

60 Questions | Total Attempts: 79

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CA Quizzes & Trivia

Questions and Answers
  • 1. 
    What is the role of a Customer Connections Agent?
  • 2. 
    Explain the purpose of creating Issue Aware tickets
  • 3. 
    Identify the four stages of enrollment and briefly explain the processes of each stage
  • 4. 
    List 3 situations in which you use or create an Issue Aware ticket
  • 5. 
    Explain Disciplinary Flag
  • 6. 
    List 5 advantages of Connections Academy versus homeschooling.
  • 7. 
    Provide an overview of our Blended Schools (NEXUS) and what they have to offer students that enroll.  (Please provide more than a few sentences to receive full credit!!!)
  • 8. 
    What are the 4 ways you can do a name search in the EMS?
  • 9. 
    Name one school that requires a state immunization form
    • A. 

      SCCA

    • B. 

      OCA

    • C. 

      CCA

    • D. 

      ACA

  • 10. 
      Who is the President of Connections Academy? (Please spell correctly)
  • 11. 
    The Course Placement Tool shows?
    • A. 

      What assets are assigned to the student

    • B. 

      What grades the student is currently carrying

    • C. 

      What courses the student is currently assigned

    • D. 

      What courses are pending to be assigned to the student

  • 12. 
      Student Tech Support is responsible for assisting CA employees with their computer issues?
    • A. 

      True

    • B. 

      False

  • 13. 
    At Connections Academy each student receives individualized instruction, including lessons tailored to that student’s academic strengths and weaknesses. What is this individualized instruction called?
  • 14. 
    What national accreditation does Connections Academy hold
    • A. 

      National-DC

    • B. 

      Advance-ED

    • C. 

      AdvanceED-net

    • D. 

      NCAA-Advance-ED

  • 15. 
    In what subjects and grades do we offer gifted and talented?
  • 16. 
    Returns department is responsible for Connections Academy’s order and returns processing of curriculum materials and computer equipment for new and existing students in the CA program?
    • A. 

      True

    • B. 

      False

  • 17. 
    The Pencil is the icon for the Virtual Library
    • A. 

      True

    • B. 

      False

  • 18. 
      What is the aux work code for break?
    • A. 

      Aux 3

    • B. 

      Aux 4

    • C. 

      Aux 1

    • D. 

      Aux 2

  • 19. 
    What should never be sacrificed for handle time?
  • 20. 
    What does IR stand for?
  • 21. 
    Identify which assets are listed in Asset Aware -
    • A. 

      Printer

    • B. 

      Headsets

    • C. 

      Ink

    • D. 

      Desktops

    • E. 

      Flat Screens

    • F. 

      Digital Tablets

  • 22. 
      What data view is used to verify documents that have been received and verified or received and invalid?
     
    • A. 

      Student Information Form DV

    • B. 

      Family Information Form DV

    • C. 

      Enrollment Information DV

    • D. 

      Document Upload DV

  • 23. 
    Where should you look to see what assets a family currently has assigned?
    • A. 

      Student Overview / Materials List

    • B. 

      Location Overview / Message Boards

    • C. 

      Student Overview / Course Placement Tools

    • D. 

      Location Overview / Assets

  • 24. 
    List 2 documents that are standard for most states as a valid proof of residency
    • A. 

      Social Security Card

    • B. 

      Credit Card Statement

    • C. 

      Mortgage Statement

    • D. 

      Cellphone Bill

    • E. 

      Tax Returns

    • F. 

      Lease Agreement

  • 25. 
    Name a state specific form for OCA
    • A. 

      MA

    • B. 

      CSNF

    • C. 

      MOU

    • D. 

      STS / STA

  • 26. 
    Select two Tech Hardship states
    • A. 

      Oregon

    • B. 

      Arizona

    • C. 

      Georgia

    • D. 

      Texas

    • E. 

      Louisana

    • F. 

      Indiana

  • 27. 
    Name two states where we do not provide technology
    • A. 

      Pennsylvania

    • B. 

      South Carolina

    • C. 

      Florida

    • D. 

      California

    • E. 

      Georgia

  • 28. 
    List three academic documents that may be required to place a student in a grade level
    • A. 

      Report Card

    • B. 

      POA

    • C. 

      POR

    • D. 

      UT

    • E. 

      IR

    • F. 

      IEP

  • 29. 
    When a placement test is completed by the student, the link will automatically disappear from the caretaker’s EMS page.
    • A. 

      True

    • B. 

      False

  • 30. 
    What does POR stand for
  • 31. 
    A Birth Certificate is an acceptable form of?
  • 32. 
    What Flag is used if an Enrolled HH notifies CA that they are moving and need to change their address
    • A. 

      Placement Flag

    • B. 

      Ordering Hold Flag

    • C. 

      Proof of Residency Flag

    • D. 

      Counseling Flag

  • 33. 
    The _______ is at the center of the Connections Academy program
    • A. 

      Teacher

    • B. 

      Employee

    • C. 

      Student

    • D. 

      Family

  • 34. 
    When can a K-8 student start taking electives or join a club?
    • A. 

      After student is enrolled and parent requests

    • B. 

      1st day of the 1st semester and the teach approves

    • C. 

      30 days after enrolled and student shows academic stablity

    • D. 

      30 days after enrolled and the parent requests

  • 35. 
    If a family withdraws prior to the disbursment of their ISP, they will not receive it.
    • A. 

      True

    • B. 

      False

  • 36. 
    What does CSNF stand for? What state requires that it be submitted?
  • 37. 
    What is the system called that you use to view what materials have been ordered for a student?
    • A. 

      Materials List

    • B. 

      Order Aware

    • C. 

      Asset Aware

    • D. 

      Enrollment Information

  • 38. 
    The Application for School Benefits is a state specific form for what state?
    • A. 

      Wyoming

    • B. 

      Colorado

    • C. 

      Minnesota

    • D. 

      Florida

  • 39. 
    What does IEP stand for?
  • 40. 
    What is the icon for data views?
    • A. 

      White Box with the blue i

    • B. 

      Blue Box with the white i

  • 41. 
    What state is open to grades 3-12 only?
    • A. 

      Oklahoma

    • B. 

      Texas

    • C. 

      Oregon

    • D. 

      Indiana

  • 42. 
    Which state specific form must be signed twice a year by parents and students regardless of age? What state requires it?
  • 43. 
    What state offers one laptop per student, one color printer per household, two color cartridges per student per school year and an internet subsidy of $120 for high speed service?
    • A. 

      Wisconsin

    • B. 

      Wyoming

    • C. 

      Pennsylvania

    • D. 

      Oklahoma

    • E. 

      Arizona

  • 44. 
    We can confirm receipt of faxed and emailed documents.
    • A. 

      True

    • B. 

      False

  • 45. 
    When a family indicates on the FIF that they cannot participate without a CA computer,  a Technology Flag is placed on their account. 
    • A. 

      True

    • B. 

      False

  • 46. 
    Ordering flag is placed by Enrollment when orders need to be requested
    • A. 

      True

    • B. 

      False

  • 47. 
    What is the form used in lieu of a report card (for placement) for students in grades K-8 that have been homeschooled the year before?
    • A. 

      HSHSCF

    • B. 

      RC

    • C. 

      UT

    • D. 

      PAH

  • 48. 
    What is the form used in lieu of an unofficial transcript (for placement) for students in grades 9-12 that have been homeschooled?
    • A. 

      RC

    • B. 

      UT

    • C. 

      HSHSCF

    • D. 

      PAH

  • 49. 
    What is a Call Tag?
    • A. 

      Caretaker calls to request a UPS label to send back materials or equipment

    • B. 

      UPS brings UPS labels to the HH to pick up boxes to ship back to CA

    • C. 

      UPS mails out labels to the HH so they can drop boxes off at the UPS office

    • D. 

      Returns calls the family to obtain email address to send labels to have our materials sent back

  • 50. 
    Who is the first person a Customer Connections agent should call when reporting an absence or lateness?
    • A. 

      WFA Team

    • B. 

      Senior Assist

    • C. 

      Contact Center Manager

    • D. 

      Contact Center Supervisor

  • 51. 
    The mission of Connections Academy is to help each student maximize his or her potential and meet the highest performance standards through a
    • A. 

      Highly individualized educational program

    • B. 

      Uniquely individualized learning program

    • C. 

      Uniquely individualized education program

    • D. 

      Highly individualized learning program

  • 52. 
    What is the name of the state specific form in Arizona?
    • A. 

      MA

    • B. 

      PHLOTE

    • C. 

      PLCA

    • D. 

      STA

  • 53. 
    What is handle time made up of?
    • A. 

      Talk time and hold time

    • B. 

      Talk time and after call time

    • C. 

      Talk time, hold time, and after call time

  • 54. 
    Which program does not offer diplomas or techonology?
    • A. 

      FLVS FT VIP-District

    • B. 

      FLVS FT HE

    • C. 

      FLVS FT Public

  • 55. 
    Where do you look for details regarding an invalid or incomplete enrollment document?
    • A. 

      Call Log

    • B. 

      Open IA's

    • C. 

      Postcard tracking details

    • D. 

      Placement bucket

  • 56. 
    Who places high school students who have an IEP?
    • A. 

      APS and School Counselor and Special Ed Director

    • B. 

      Enrollment and APS and Special Ed Director

    • C. 

      School Counselor and Special Ed Director

    • D. 

      APS and Special Ed Director

  • 57. 
    Agents can request transcripts be sent to the families upon request.
    • A. 

      True

    • B. 

      False

  • 58. 
    When updating a rolling IA, you need to change the heading and the Owner of the ticket.
    • A. 

      True

    • B. 

      False

  • 59. 
    Which is NOT a disbursement month for the families to receive an ISP?
    • A. 

      December

    • B. 

      March

    • C. 

      April

    • D. 

      June

  • 60. 
    Choose all that apply - Name some Stakeholders that need to be added to IA's
    • A. 

      Jeanette Wood

    • B. 

      Kenya Mack

    • C. 

      Janie Earll

    • D. 

      Della Tucker

    • E. 

      Cassandra Payton

    • F. 

      Moniqua Jones