Return Policy

6 Questions

Settings
Please wait...
Return Policy


Questions and Answers
  • 1. 
    Customers are eligible for a refund if their return is _____________ within 14 days of the original purchase date.
    • A. 

      Received by our returns department

    • B. 

      Over nighted

    • C. 

      Postmarked

    • D. 

      Lit on fire and thrown off a bridge

  • 2. 
    While it may seem out of the ordinary, a 14 day return policy is actually ___________ for a costume company.
    • A. 

      Only a little short

    • B. 

      Adversarial

    • C. 

      Common and accepted

    • D. 

      None of the above

  • 3. 
    T or F – When a customer is not eligible for a return/refund, you should blame the returns department.
    • A. 

      True

    • B. 

      False

  • 4. 
    A customer who calls for a defective exchange automatically gets their return shipping refunded.
    • A. 

      True

    • B. 

      False

  • 5. 
    When a customer returns an item, they must include ________________ with it.
    • A. 

      Proof of purchase

    • B. 

      Bubble wrap or other product production

    • C. 

      The return form

    • D. 

      All original packaging

    • E. 

      Both C and D

  • 6. 
    T or F – You should always ask your supervisor if a customer has an understandable reason for not returning an item on time.
    • A. 

      True

    • B. 

      False