The Business Of Bartending Online Quiz
This quiz is to review the material you read in the class manual.
- 1.
Working as a bartender is like throwing a party. With that in mind, when you go to work, what is the best attitude you can have?
- A.
You should drink with your customers to make them feel more comfortable.
- B.
You should act as if you are the host of the party and do all you can to make sure all guests have a good time.
- C.
When your guests have too much to drink, you should drive them home.
- D.
All of the above.
Correct Answer
B. You should act as if you are the host of the party and do all you can to make sure all guests have a good time.Explanation
The best attitude to have when working as a bartender is to act as if you are the host of the party and do all you can to make sure all guests have a good time. This means being attentive to their needs, providing excellent customer service, and creating a welcoming and enjoyable atmosphere. Drinking with customers to make them feel comfortable may not always be appropriate or professional, and driving intoxicated guests home is not recommended for safety reasons. Therefore, the best approach is to prioritize the guests' experience and ensure they have a memorable time at the party-like environment of a bar.Rate this question:
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- 2.
What is the best response to a customer who complains that their cocktail is too weak?
- A.
Let me give you a little more alcohol.
- B.
You must be an alcoholic.
- C.
Sorry, but all of my drinks are perfect.
- D.
Alcohol is sold by the shot, would you like to buy a double?
Correct Answer
D. Alcohol is sold by the shot, would you like to buy a double?Explanation
This response suggests offering the customer a stronger drink by suggesting they buy a double shot. It acknowledges the customer's complaint and offers a solution without being dismissive or offensive.Rate this question:
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- 3.
What is the first thing you should do when a customer has a complaint?
- A.
Tell them it's not your fault.
- B.
Send them to talk with one of the security guards.
- C.
Empathize and apologize for the situation.
- D.
Give them a free cocktail.
Correct Answer
C. Empathize and apologize for the situation.Explanation
When a customer has a complaint, the first thing you should do is empathize and apologize for the situation. This shows the customer that you understand their frustration and that you take their concerns seriously. By empathizing, you are acknowledging their feelings and showing that you care about their experience. Apologizing demonstrates that you take responsibility for any inconvenience or dissatisfaction they may have experienced. This approach can help de-escalate the situation and make the customer feel heard and valued, increasing the chances of finding a satisfactory resolution.Rate this question:
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- 4.
What is the best way to keep a good attitude while you work?
- A.
Drink lots of alcohol.
- B.
Give compliments and say kind things to others.
- C.
Give away lots of free drinks to make lots of tips.
- D.
Make fun of people who are drunk.
Correct Answer
B. Give compliments and say kind things to others.Explanation
Giving compliments and saying kind things to others is the best way to keep a good attitude while working. This behavior promotes positivity, fosters a supportive work environment, and helps to build strong relationships with colleagues and customers. It creates a positive atmosphere and can improve morale and motivation. Additionally, by focusing on the positive aspects of others, it can help to shift our own mindset towards a more positive and optimistic outlook.Rate this question:
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- 5.
Bartenders are salespeople, so what is a good way to raise your sales?
- A.
Charge more for drinks than they actually cost.
- B.
Suggest premium brands.
- C.
Embarrass the customers into buying more expensive liquors.
- D.
All of the above.
Correct Answer
B. Suggest premium brands.Explanation
Suggesting premium brands is a good way to raise sales because it appeals to customers who are willing to spend more for higher quality products. This strategy can attract customers who want to indulge in a luxurious experience and are willing to pay a premium price for it. By offering premium brands, bartenders can increase the average transaction value and potentially generate more revenue for the establishment.Rate this question:
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- 6.
How can you make your customers feel special?
- A.
Remember their names and favorite drinks.
- B.
Tell them gossip about other customers.
- C.
Give them free cocktails.
- D.
All of the above.
Correct Answer
A. Remember their names and favorite drinks.Explanation
Remembering customers' names and favorite drinks can make them feel special because it shows that you value and remember them as individuals. By personalizing their experience, it creates a sense of recognition and importance, making them feel appreciated and valued as customers. This attention to detail can enhance their overall experience and foster a stronger connection and loyalty towards the business.Rate this question:
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- 7.
What should you do to indicate a spill or broken glass?
- A.
Shine a light on it.
- B.
Mark it with a flag.
- C.
Pour salt over it.
- D.
Cover it with a towel.
Correct Answer
D. Cover it with a towel.Explanation
To indicate a spill or broken glass, the best option is to cover it with a towel. This helps to prevent anyone from accidentally stepping on the broken glass or slipping on the spill. It also serves as a visible indicator to others that there is a hazard present, allowing them to avoid the area and take necessary precautions. Using a towel to cover the spill or broken glass is a simple and effective way to ensure safety in the immediate area.Rate this question:
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