The Business Of Bartending Online Quiz

7 Questions | Total Attempts: 92

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Bartending Quizzes & Trivia

This quiz is to review the material you read in the class manual.


Questions and Answers
  • 1. 
    Working as a bartender is like throwing a party.  With that in mind, when you go to work, what is the best attitude you can have?
    • A. 

      You should drink with your customers to make them feel more comfortable.

    • B. 

      You should act as if you are the host of the party and do all you can to make sure all guests have a good time.

    • C. 

      When your guests have too much to drink, you should drive them home.

    • D. 

      All of the above.

  • 2. 
    What is the best response to a customer who complains that their cocktail is too weak?
    • A. 

      Let me give you a little more alcohol.

    • B. 

      You must be an alcoholic.

    • C. 

      Sorry, but all of my drinks are perfect.

    • D. 

      Alcohol is sold by the shot, would you like to buy a double?

  • 3. 
    What is the first thing you should do when a customer has a complaint?
    • A. 

      Tell them it's not your fault.

    • B. 

      Send them to talk with one of the security guards.

    • C. 

      Empathize and apologize for the situation.

    • D. 

      Give them a free cocktail.

  • 4. 
    What is the best way to keep a good attitude while you work?
    • A. 

      Drink lots of alcohol.

    • B. 

      Give compliments and say kind things to others.

    • C. 

      Give away lots of free drinks to make lots of tips.

    • D. 

      Make fun of people who are drunk.

  • 5. 
    Bartenders are salespeople, so what is a good way to raise your sales?
    • A. 

      Charge more for drinks than they actually cost.

    • B. 

      Suggest premium brands.

    • C. 

      Embarrass the customers into buying more expensive liquors.

    • D. 

      All of the above.

  • 6. 
    How can you make your customers feel special?
    • A. 

      Remember their names and favorite drinks.

    • B. 

      Tell them gossip about other customers.

    • C. 

      Give them free cocktails.

    • D. 

      All of the above.

  • 7. 
    What should you do to indicate a spill or broken glass?
    • A. 

      Shine a light on it.

    • B. 

      Mark it with a flag.

    • C. 

      Pour salt over it.

    • D. 

      Cover it with a towel.

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