Bus Overrides

5 Questions

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Bus Quizzes & Trivia

Questions and Answers
  • 1. 
    What should you tell a caller if they state they have never had to take the bus before?
  • 2. 
    Which of the following is NOT an approved reason to override the bus?
    • A. 

      The appointment is for Dialysis

    • B. 

      This is the member's first time getting the bus

    • C. 

      The member's additional passenger is 7 months pregnant

  • 3. 
    If a member has a Red Flag on file stating that per her doctor she cannot take the bus, what type of override would that be?
    • A. 

      Health Plan

    • B. 

      Access2Care

    • C. 

      Physician

  • 4. 
    What do you tell a member when they ask why they have to take the bus?
  • 5. 
    If the appointment is less than 5 business days away, what would you put in the "Name" spot in the override section?
    • A. 

      Trick question - You wouldn't override the us for this reason

    • B. 

      Your name and extension

    • C. 

      "Time"