Explain to the customer that the system is down and ask them to call back.
Take the claim and warm transfer the customer to Agero as normal
Warm Transfer the customer to Agero explaining to Agero that nothing was verified and/or confirmed because the system is down.
Personal Lines Service Center (PLSC)
Customer's local bank
Csr files a glass-only claim
Warm Transfer caller to Help Desk for handling
Warm Transfer to Agent for handling
Side windows are broken
Loss involves vandalism
Carseat is located in the vehicle