Brain Buster # 6

5 Questions | Total Attempts: 181

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Brain Buster # 6

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Questions and Answers
  • 1. 
    A Csr gets an Urgent Tow call and the systems are down.  Csr should
    • A. 

      Explain to the customer that the system is down and ask them to call back.

    • B. 

      Take the claim and warm transfer the customer to Agero as normal

    • C. 

      Warm Transfer the customer to Agero explaining to Agero that nothing was verified and/or confirmed because the system is down.

  • 2. 
    When a Csr receives an Urgent Tow call and the system is down, Csr should advise the customer to pay out of pocket and submit receipts for possible reimbursement.
    • A. 

      True

    • B. 

      False

  • 3. 
    Customers who are experiencing issues with the bank card assigned to them by their adjuster should be referred to:
    • A. 

      Agent

    • B. 

      Personal Lines Service Center (PLSC)

    • C. 

      Customer's local bank

    • D. 

      Adjuster

  • 4. 
    A Safelite Rep calls the Call Center to report a California glass only claim.  What is the correct workflow?
    • A. 

      Csr files a glass-only claim

    • B. 

      Warm Transfer caller to Help Desk for handling

    • C. 

      Warm Transfer to Agent for handling

  • 5. 
    State of California requires that an auto claim be set up when the loss is glass only.  The claim needs reviewed by an adjuster when........
    • A. 

      Side windows are broken

    • B. 

      Loss involves vandalism

    • C. 

      Carseat is located in the vehicle