Boh Communication Test

52 Questions | Total Attempts: 90

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Communication Quizzes & Trivia

This test incorporates student created test questions on the topic of communication in the grade 12 Organizational Behaviour (Management) course BOH4M


Questions and Answers
  • 1. 
    The work of managers and team leaders is...
    • A. 

      Highly interpersonal and communication intensive

    • B. 

      Not interpersonal in any way shape or form

    • C. 

      Not communication intensive

    • D. 

      Neither interpersonal nor communication intensive

  • 2. 
    Communication allows managers to...
    • A. 

      Fire their employees for no real reason

    • B. 

      Establish and maintain interpersonal relationships, listen to others, and otherwise gain the information needed to create an inspirational workplace

    • C. 

      Minimize interpersonal relationships, ignore others, and create an inefficient workplace

    • D. 

      Avoid workplace conflict

  • 3. 
    No manager can handle conflict, negotiate successfully, and succeed at leadership without being a
    • A. 

      Lawyer

    • B. 

      Good communicator

    • C. 

      Communist

    • D. 

      Facist

  • 4. 
    The average worker spends this many hours per day “communicating” with others via his or her computer.
    • A. 

      2.5

    • B. 

      25

    • C. 

      20

    • D. 

      9

  • 5. 
    This occurs when the intended message of the sender and the interpreted meaning of the receiver are one and the same.
    • A. 

      Ineffable communication

    • B. 

      Efficient communication

    • C. 

      Effective communication

    • D. 

      Esteemed communication

  • 6. 
    • A. 

      Physical distractions

    • B. 

      Having to use a translator

    • C. 

      Poor oral expression

    • D. 

      Poor written expression

    • E. 

      All of the above

  • 7. 
    A semantic barrier is
    • A. 

      A physical barrier that one can not pass through

    • B. 

      An emotional barrier that one can not pass through

    • C. 

      A mental barrier that one can not pass through

    • D. 

      A communication barrier that one's message cannot pass through

  • 8. 
    Communication channels include...
    • A. 

      Semiotic and antibiotic

    • B. 

      Channel 57 and channel 9

    • C. 

      Written and oral

    • D. 

      High-tech and low-tech

  • 9. 
    Simple messages, or messages that need to be understood quickly, may be delivered through what channel?
    • A. 

      Semantic

    • B. 

      Oral

    • C. 

      Written

    • D. 

      Noise

    • E. 

      None are suitable

  • 10. 
    Complex messages, where feedback is useful, are best conveyed via this channel:
    • A. 

      Oral

    • B. 

      Semantic

    • C. 

      Written

    • D. 

      Noise

    • E. 

      None of the above

  • 11. 
    • A. 

      Tone of voice

    • B. 

      Posture

    • C. 

      Eye contact

    • D. 

      Vocabulary

  • 12. 
    Nonverbal communication is...
    • A. 

      Unavoidable

    • B. 

      Only used by wrestlers

    • C. 

      About 70% of the meaning expressed

    • D. 

      Useless

  • 13. 
    A mixed message can be considered a form of
    • A. 

      Happiness

    • B. 

      Emotional dissonance

    • C. 

      Fighting

    • D. 

      Entertainment

  • 14. 
    Nonverbal communication is not conveyed through ...
    • A. 

      Email

    • B. 

      Instant messanging

    • C. 

      Business conferences

    • D. 

      Both a and b

  • 15. 
    • A. 

      Implied meaning aside from words

    • B. 

      Vocabulary used

    • C. 

      Yelling

    • D. 

      Sign language

  • 16. 
    • A. 

      Drop in visitors, telephone calls, food

    • B. 

      Cell phones, food, family

    • C. 

      Drop-in visitors, lack of privacy, telephone calls

    • D. 

      Co-workers, delivery-men, computers

  • 17. 
    • A. 

      It is the hierarchy of authority in organizations which creates another potential barrier to effective communications.

    • B. 

      It is the intentional distortion of information to make it appear most favourable to the recipient.

    • C. 

      The absence of information.

    • D. 

      Pork chops

  • 18. 
    This often involves someone telling the boss what he or she wants to hear.  Whether the reason behind it is fear or retribution for bringing bad news, an unwillingness to identify personal mistakes, or just general desire to please, the end result is the same.
    • A. 

      “Cockpit Offices”

    • B. 

      Communication

    • C. 

      Filtering

    • D. 

      MBWA

  • 19. 
    Filtering is especially likely to be found...
    • A. 

      In higher levels of an organization.

    • B. 

      In lower levels of an organization.

    • C. 

      In both lower and higher levels in an organization.

    • D. 

      In communication between lower and higher levels of an organization.

  • 20. 
    The hierachy of authority in an office...
    • A. 

      Has no impact on communication.

    • B. 

      Always improves communication because everyone is ready to tell the boss bad news.

    • C. 

      Creates a potential barrier for communication, because workers edit or filter what they tell the boss.

    • D. 

      Often prevents managers from telling employees bad news.

  • 21. 
    Active listening...
    • A. 

      Is listening while being active at the same time.

    • B. 

      Helps someone say what they really mean.

    • C. 

      Both A and B.

    • D. 

      None of the above.

  • 22. 
    • A. 

      Listen for message content.

    • B. 

      Paraphrase and restate.

    • C. 

      Smile constantly.

    • D. 

      Respond to feelings.

  • 23. 
    Being a passive listener is a good way to encourage communication in difficult situations.
    • A. 

      True

    • B. 

      False

  • 24. 
    Feedback might be described as...
    • A. 

      Telling someone what they’re doing wrong.

    • B. 

      Making someone feel bad untill they do things right.

    • C. 

      Both A and B.

    • D. 

      D) Telling someone how you feel about their action or words.

    • E. 

      None of the above.

  • 25. 
    Managers give feedback in the form of...
    • A. 

      Money

    • B. 

      Punishment

    • C. 

      Lectures

    • D. 

      Performance evaluations

  • 26. 
    Proper feedback will often be damaging and cause resentment to the recipient.
    • A. 

      True

    • B. 

      False

  • 27. 
    • A. 

      Give feedback directly and with real feeling.

    • B. 

      Make sure that feedback is specific.

    • C. 

      Give as much feedback at a time as possible

    • D. 

      Make sure the feedback is valid.

  • 28. 
    • A. 

      Sit up straight.

    • B. 

      Remove any potential distractions.

    • C. 

      Don’t respond too quickly.

    • D. 

      Go easy on argument and criticism.

  • 29. 
    • A. 

      Sit up straight.

    • B. 

      Stop talking.

    • C. 

      Don't respond too quickly.

    • D. 

      Ask questions.

  • 30. 
    To Improve communication a manager should...
    • A. 

      Talk to more people.

    • B. 

      Listen actively.

    • C. 

      Give constructive feedback.

    • D. 

      Both B & C

    • E. 

      Purchase Blackberry devices for all employees

  • 31. 
    Communication which is of LOW richness is generally
    • A. 

      Impersonal, one-way, and slow

    • B. 

      Personal, one-way, and fast

    • C. 

      Impersonal, one-way and fast

    • D. 

      Personal, two-way, and slow

  • 32. 
    Some practices which will improve communications upward in an organization include:
    • A. 

      Open office hours (allow walk-in vists to managers by employees)

    • B. 

      On-line discussion groups (chat forums)

    • C. 

      Employee group meetings

    • D. 

      All of these can improve upward communication

    • E. 

      None of these will improve communication upward

  • 33. 
    "360 Degree Feedback" involves
    • A. 

      Receiving feedback from a small number of related sources

    • B. 

      Receiving feedback while spinning in a chair through 360 degrees

    • C. 

      Receiving feedback from a large number of different sources

    • D. 

      Receiving feedback while in a sauna to "sweat" out the truth

  • 34. 
    In the 21st Century, entry into the workplace requires of every employee...
    • A. 

      At least basic computer skills

    • B. 

      A willingness to use new technology

    • C. 

      Both A & B

    • D. 

      An indifference to computer technology

  • 35. 
    The "electronic grapevine" refers to...
    • A. 

      A way to improve grape production for wine

    • B. 

      The use of technology to rapidly distribute information even without the intervention of management

    • C. 

      The ability of management to control exactly what information employees communicate to one-another

    • D. 

      Is a term unknown to modern society

  • 36. 
    John is called into the office of his boss.  He notices that the boss has a large desk and sits higher than John.  John must walk along distance from the door to the chair, before he can sit down.  John realizes that the layout of the furniture itself is a form of...
    • A. 

      Discrimination

    • B. 

      Diversity

    • C. 

      Communication

    • D. 

      Torture

  • 37. 
    A growing medium for business communication is...
    • A. 

      Yelling at the boss during staff meetings

    • B. 

      Corporate intranets which allow employees to access company information

    • C. 

      Spray painting slogans on the side of the company headquarters

    • D. 

      Paper-based mail through the Post Office

  • 38. 
    The two most talked about trends in the modern day business world are...
    • A. 

      Cultural diversity and communication

    • B. 

      Workforce diversity and globalization

    • C. 

      Globalization and communication

    • D. 

      Workforce diversity and ethnocentrism

  • 39. 
    Kelly is producing poor quality work.  Her supervisor might blame her lack of job skills on laziness or aspects of Kelly's personality.  It does not occur to the supervisor that there is a problem with the equipment Kelly is using.  This is called...
    • A. 

      Bad working habits

    • B. 

      Perceptual error

    • C. 

      Attribution error

    • D. 

      Self-serving bias

  • 40. 
    "Perception" is the process whereby an individual                      and                         information from the environment.
    • A. 

      Receives (and) communicates

    • B. 

      Receives (and) interprets

    • C. 

      Interprets (and) communicates

    • D. 

      Listens (and) receives

  • 41. 
    Individuals usually blame their own failures on ...
    • A. 

      Internal causes

    • B. 

      Supervisors

    • C. 

      Parents

    • D. 

      External causes

  • 42. 
    When attributes commonly (but wrongly) associated with a group are assigned to an individual, this is known as:
    • A. 

      A projection error

    • B. 

      Selective perception

    • C. 

      A stereotype

    • D. 

      A monotype

  • 43. 
    Suppose it is determined that a disproportionately small number of business women are given opportunities to travel internationally on business.  This may be a result of a ...
    • A. 

      Age stereotype

    • B. 

      Gender stereotype

    • C. 

      Projection dysfunction

    • D. 

      Projectional stereotype

  • 44. 
    When one aspect of a person is used to develop an overall impression of that person, we refer to this as...
    • A. 

      Selectivity

    • B. 

      Halitosis

    • C. 

      Halo effect

    • D. 

      Projection

  • 45. 
    Bob Boss notices that, when they are in meetings, Marvin from the marketing department tends to see things as marketing issues, while Sally from sales sees things as sales issues.  This is an example of...
    • A. 

      Projection

    • B. 

      Selectivity

    • C. 

      The Glass Ceiling

    • D. 

      Halo effect

  • 46. 
    Sally had a fight with her boyfriend last night and she is very angry today.  She notices that Cindy hasn't spoken to her today.  Sally believes that Cindy must be very angry about something as well.  This is an example of ... 
    • A. 

      Projection

    • B. 

      Gender stereotype

    • C. 

      Perceptual tendency

    • D. 

      The halo effect

  • 47. 
    Emotional Conflict could be caused by:
    • A. 

      Competing objectives

    • B. 

      Distrust

    • C. 

      Competition over resources

    • D. 

      Fear

    • E. 

      Both b) and d)

  • 48. 
    "Management by Walking Around" is an impersonal form of management
    • A. 

      True

    • B. 

      False

  • 49. 
    "Management by Walking Around"  requires that trust exists between workers and management.
    • A. 

      True

    • B. 

      False

  • 50. 
    Employer monitoring of employee computer use has increased...
    • A. 

      By only about 5%

    • B. 

      By about 50%

    • C. 

      By about 100%

    • D. 

      By about 300%

  • 51. 
    • A. 

      It may cause someone to not listen well to what others have to say

    • B. 

      It may lead to the use of inappropriate stereotypes when dealing with persons from another culture

    • C. 

      It may lead someone being not able to remember a person's name

    • D. 

      It may cause someone to address or speak with others in ways that alienate them

  • 52. 
    Disagreements over goals and resources, which advances the interests of the organization, can be called:
    • A. 

      Functional conflict

    • B. 

      Emotional conflict

    • C. 

      Substantive conflict

    • D. 

      Functional conflict and dysfunctional conflict

    • E. 

      Both c) and d) are correct answers