Billing Boot Camp

12 Questions | Total Attempts: 45

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Accounting Quizzes & Trivia

Questions and Answers
  • 1. 
    How do you determine when a customer started billing for a service?
    • A. 

      Ask the customer

    • B. 

      Create inquiry SO and reassign to billing

    • C. 

      Check activation dates on services tab in Enlighten

  • 2. 
    If a customer was suspended for non-payment, what is required to re-activate services?
    • A. 

      Full payment of balance and reassign SO to provisioning

    • B. 

      Full payment, $500 deposit or auto pay, $50 reactivation fee, and reassign to provisioning to reactivate

    • C. 

      Advise customer we can offer payment plan and email collections

    • D. 

      Full payment, auto pay, $50 reactivation fee, and reassig to provisioning to reactivate

  • 3. 
    Customers who live in wholesale properties can opt out of joint billing.
    • A. 

      True

    • B. 

      False

  • 4. 
    Customer states, “What day of the month will my credit card be charged now that I’m on auto pay?” What should the customer be advised?
    • A. 

      20 days after bill cycle date

    • B. 

      Business day prior to due date on invoice

    • C. 

      Last day of the cycle

    • D. 

      On due date of invoice

  • 5. 
     What are the balance guidelines with DTV to process an opt in request?
    • A. 

      Customer must have a balance below $10 and above -$10

    • B. 

      Customer must have balance below $200

    • C. 

      Customer must have balance below $200 and above -$200

  • 6. 
    What property type bills the Entertainment Package?
    • A. 

      Wholesale

    • B. 

      Bulk

    • C. 

      Subscription

    • D. 

      All properties with DTV service

  • 7. 
     What are the 4 bill cycles?
    • A. 

      1st, 15th, 22nd, and 23rd

    • B. 

      31st, 6th, 22nd, and 14th

    • C. 

      1st, 7th, 15th, and 23rd

    • D. 

      Bill cycle is detemined by the date customer service is activated.

  • 8. 
    What is the process if a customer is billed for a service that is not active or should not have been billed?
    • A. 

      Deactivate services immediately and assign SO to PeopleCare Billing for credit.

    • B. 

      Create inquiry SO and reassign to PeopleCare Billing for credit.

    • C. 

      Escalate to Call Center Supervisor

    • D. 

      Deactive service as on last day of bill cycle and credit account.

  • 9. 
    When should a refund request be submitted? What is the process to request a customer refund?
    • A. 

      Refund request should be submitted when all services are canceled, equipment returned, and negative balance on account.

    • B. 

      Refund request should be submitted when all services are canceled.

    • C. 

      Refund request should be submitted when customer requests.

    • D. 

      Refund request should be submitted when there is a negative balance on account.

  • 10. 
    When should a customer receive credit for a service related issue? Please detail information required in the problem description of service order.
    • A. 

      Customer should receive credit when services are down. SO should have SO# of trouble ticket, service affected, and days with out service.

    • B. 

      We never credit customers for service related issues.

    • C. 

      Credit will be issued if services are interrupted and are out for more than 24 hrs after notification. SO should refer to trouble ticket #, service that was affected, and dates services were interrupted

    • D. 

      Inquiry SO should be reassigndd to PeopleCare Billing to research and credit.

  • 11. 
    What is the difference between “Conversion” and “Opt In”
    • A. 

      Conversion is when and existing DTV customer is switched to PrimeCast Platform and Opt In is when the PrimeCast service is billed to the DTV invoice.

    • B. 

      Conversion is when and existing PrimeCast customer is switched to DTV Platform and Opt In is when the PrimeCast service is billed to the DTV invoice.

    • C. 

      Conversion is when and existing DTV customer is switched to PrimeCast platform and Opt In is when the DTV service is billed to the PrimeCast invoice.

  • 12. 
    DTV account:  52282318 What date was this account converted to Prime Cast? As per RIO.
    • A. 

      3/10/11

    • B. 

      3/10/10

    • C. 

      Customer started service with PrimeCast, was not an existing customer

    • D. 

      3/1/11