Beec Communication Devices

12 Questions | Total Attempts: 80

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Communication Quizzes & Trivia

A quiz for Billy Excavation & Equipment, Corp. Employees regarding communication devices and their use in the business environment.


Questions and Answers
  • 1. 
    Which of the following statements is True?
    • A. 

      The following information should be recorded when taking a message: who message is for, the caller's name, date & time of call, and the purpose of call.

    • B. 

      Each time you use the telephone for communication, you are creating an image of Billy Excavation & Equipment, Corp. for other employees!

    • C. 

      Telephone calls are many times a customer's first impression.

    • D. 

      You may lay the receiver on the desk without using the hold button when you are waiting on someone else to pick up the phone.

  • 2. 
    The following script should be used when greeting customers by telephone: (Check all that apply)
    • A. 

      "Billy Excavation, how may I help you?"

    • B. 

      "Billy Excavation & Equipment, how are you doing today?"

    • C. 

      "This is (name), you have reached Billy Excavation."

    • D. 

      "Billy Excavation, this is (name), how may I help you?"

    • E. 

      “Billy Excavation & Equipment, how may I help you?”

  • 3. 
    When placing a call on hold: (Check all that apply)
    • A. 

      Always use hold when leaving caller

    • B. 

      Obtain the name of the caller

    • C. 

      Obtain the nature of the call

    • D. 

      Identify & note which line the caller is on

    • E. 

      Ask, “May I put you on hold?” or “Do you have time to hold?”

  • 4. 
    When communicating a message to a BEEC employee concerning a call on hold, include: (Check all that apply)
    • A. 

      The name of the caller

    • B. 

      The nature of the call

    • C. 

      Which line it is on

  • 5. 
    When communicating a message to a BEEC employee concerning a call on hold, the following script should be used:
    • A. 

      "Mr. Smith, please pick up line 2."

    • B. 

      “Mr. Smith, Ben Johnson is on line 2 regarding a mechanical problem with the Bobcat 350.”

    • C. 

      "Mr. Smith, your mom is on line 2. She wants to know if you got that problem with your prostate checked."

    • D. 

      "Mr. Smith, there's a problem with the Bobcat. Someone is on line 2 who wants somebody to come out and fix it."

    • E. 

      "Hey, pick up line 2. Somebody is on there about a problem with the Bobcat."

  • 6. 
    Record the following when taking a message: (Check all that apply)
    • A. 

      Who message is for

    • B. 

      Caller’s name and your name

    • C. 

      Date & time of call

    • D. 

      Purpose of call

    • E. 

      Is return call expected? If so, the number to call

  • 7. 
    When should the intercom system be used?
    • A. 

      The intercom system can be used to page any employee or customer in the building.

    • B. 

      The intercom system should be the first thing used when paging an employee.

    • C. 

      The intercom system should never be used.

    • D. 

      The intercom system should be used ONLY after attempting to reach an employee via his/her extension.

  • 8. 
    Which of the following scripts should be adhered to when paging an employee over the intercom:
    • A. 

      "Mr. Smith, Line 2...Mr. Smith, Line 2."

    • B. 

      "Mr. Smith, Please pick up line 2...Thank You."

    • C. 

      “Mr. Smith, Caterpillar on Line 2...Mr. Smith, Caterpillar on Line 2.”

    • D. 

      "Mr. Smith, Caterpillar is on Line 2 for you...Mr. Smith, Caterpillar is on Line 2 for you."

    • E. 

      "Mr. Smith, your doctor is on Line 2 with the results of your prostate exam...Thank You."

  • 9. 
    Which of the following are True? (Check all that apply)
    • A. 

      Use the CC (Carbon Copy) function to copy your message to everyone.

    • B. 

      Clearly summarize your message in the subject line.

    • C. 

      FWDs that are funny should be sent to everyone in the office. Everyone loves a joke!

    • D. 

      Company e-mail should not be used for any illegal or pornographic material.

    • E. 

      Check your e-mail inbox regularly, throughout each day.

  • 10. 
    True or False: You should not include your name and title at the bottom of your e-mails when the recipient already knows who you are.
    • A. 

      True

    • B. 

      False

  • 11. 
    When sending a fax: (Check all that apply)
    • A. 

      Insert sheet(s) of paper to be faxed, dial the destination number, push send.

    • B. 

      Make a copy of the document, as the original will be transported to the recipient.

    • C. 

      The document prints on a receiving machine.

    • D. 

      Don’t forget area codes.

  • 12. 
    True or False: Your ability to use the communication devices efficiently, accurately, and effectively contributes to the smooth operation of your department and the portrayal of Billy Excavation & Equipment, Corp. to potential customers!
    • A. 

      True

    • B. 

      False