Back Bay Auto Renew Quiz
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- 1.
What are the benefits of the Auto-renewal program?
- A.
Eliminates trainers having to follow up with clients each time a package is complete asking for renewal/sale.
- B.
Provide better service to our clients
- C.
Keeps our clients consistent which will get them better results.
- D.
Rewards the clients that are loyal
- E.
All the above
Correct Answer
E. All the aboveExplanation
The benefits of the Auto-renewal program include eliminating the need for trainers to follow up with clients for package renewals, providing better service to clients, maintaining consistency in client attendance which leads to better results, and rewarding loyal clients.Rate this question:
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- 2.
What is the minimum length of commitment a client needs to enroll for?
- A.
6 months
- B.
1 year
- C.
3 months
- D.
2 months
Correct Answer
D. 2 monthsExplanation
The minimum length of commitment a client needs to enroll for is 2 months. This means that the client must commit to using the service or program for at least 2 months before they can cancel or make any changes to their enrollment.Rate this question:
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- 3.
At what point does a client need to notify us if they want to discontinue their auto-renewal?
- A.
With 2 sessions remaining
- B.
With 4 sessions remaining
- C.
With 0 sessions remaining
- D.
They can cancel it on their own
Correct Answer
A. With 2 sessions remainingExplanation
The client needs to notify us if they want to discontinue their auto-renewal when they have 2 sessions remaining. This suggests that there is a predetermined number of sessions in the auto-renewal agreement, and the client must inform us before reaching the last two sessions if they wish to discontinue the service.Rate this question:
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- 4.
If a client enrolls in the auto renewal program, will they lock in at a lower rate per session than paying in full?
- A.
No
- B.
Yes
Correct Answer
B. YesExplanation
Clients who enroll in the auto renewal program will lock in at a lower rate per session than paying in full. This means that they will be able to enjoy a discounted rate for each session by opting for the auto renewal program.Rate this question:
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- 5.
What is the expiration for all auto renewal packages?
- A.
90 days
- B.
There is no expiration
- C.
45 days
- D.
60 Days
Correct Answer
C. 45 daysExplanation
The expiration for all auto renewal packages is 45 days. This means that after 45 days, the auto renewal packages will no longer be valid and will need to be renewed again.Rate this question:
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- 6.
Can a client discontinue their auto renewal program after two months and then re-enroll 6 months later?
- A.
No, they cannot ever re-enroll after they discontinue
- B.
Yes, a client can discontinue auto-renewal and re-enroll at any time
- C.
They can only re-enroll if it’s within 2 months of discontinuing auto-renewal
- D.
None of the above
Correct Answer
B. Yes, a client can discontinue auto-renewal and re-enroll at any time -
- 7.
When do the session’s auto-renew?
- A.
The Fitness Director has to charge the sessions in mbo each time.
- B.
The Trainer has to charge the sessions in mbo each time
- C.
After all the sessions have been used or have expired
- D.
After all the sessions have been used.
Correct Answer
C. After all the sessions have been used or have expiredExplanation
The correct answer is "After all the sessions have been used or have expired." This means that the session will automatically renew once all the sessions in the package have been used up or have expired. It suggests that the sessions do not renew automatically on a specific date or time, but rather depend on the usage or expiration of the sessions.Rate this question:
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- 8.
Can you apply a discount/personal training promotion to an auto-renew package?
- A.
Yes
- B.
No
Correct Answer
B. NoExplanation
The answer is "No" because an auto-renew package typically involves a fixed price and duration, and it automatically renews without any changes or modifications. Applying a discount or personal training promotion would require altering the package terms, which is not possible with an auto-renew package.Rate this question:
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- 9.
In order to complete the auto-renewal process what must happen?
- A.
Member must verify contract
- B.
Member must re-sign a PT policy sheet
- C.
Member must re-submit new credit card information
- D.
All the above
Correct Answer
A. Member must verify contractExplanation
To complete the auto-renewal process, the member needs to verify the contract. This implies that the member must confirm or validate the terms and conditions of the existing contract in order for the auto-renewal to take place. This step ensures that the member is aware of and agrees to continue with the same terms as before. The other options mentioned, such as re-signing a policy sheet or submitting new credit card information, may be required for other processes or changes, but they are not necessary specifically for the auto-renewal process.Rate this question:
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- 10.
What is the difference between the Auto-renewal program and Payment Plan?
- A.
Auto renew program provides a decrease in per session rates and renews sessions automatically onto a clients account. Payment Plan breaks down a pay in full package in 3 payments without a per session discount.
- B.
There is no difference
- C.
Auto renew program does not provide a decrease in per session rate but does renew sessions automatically onto a clients account. Payment plan breaks down a pay in full package in 3 payments without a per session discount.
Correct Answer
A. Auto renew program provides a decrease in per session rates and renews sessions automatically onto a clients account. Payment Plan breaks down a pay in full package in 3 payments without a per session discount.Explanation
The correct answer is that the Auto-renewal program provides a decrease in per session rates and renews sessions automatically onto a client's account, while the Payment Plan breaks down a pay in full package into 3 payments without a per session discount.Rate this question:
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