Avaya Phone Manager

10 Questions | Total Attempts: 76

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ACIS Quizzes & Trivia

The aim of this test is to get an understanding of how much you and your team know about Phone Manager. Please be honest with your answers. Remember - there is no right and wrong answer in this Quiz.


Questions and Answers
  • 1. 
    Have you set up Speed Dials within your Phone Manager?
    • A. 

      Yes

    • B. 

      No

  • 2. 
    Have you set up Speed Dial Groups within your Phone Manager?
    • A. 

      Yes

    • B. 

      No

  • 3. 
    When preparing to call a customer - which method do you use to call a customer?
    • A. 

      Manually type the customers number into your handset

    • B. 

      Manually type the customers number into your Phone Manager

    • C. 

      Copy from the system you are using and Paste the number into Phone Manager

  • 4. 
    When transferring a call, do you...
    • A. 

      Find out what extension number is, press Transfer on your handset and type the extension in

    • B. 

      Click Transfer on your Phone Manager and select the relevant extension from the list

    • C. 

      Shout across the office "What is your extension?... I've got Frank on the phone for you"

  • 5. 
    Do you know the difference between a Blind Transfer and a Warm Transfer?
    • A. 

      Yes

    • B. 

      No

    • C. 

      Kind of

    • D. 

      Never heard of either of them

  • 6. 
    Do you know what Call Parking is on Phone Manager?
    • A. 

      Yes

    • B. 

      No

    • C. 

      Kind of

    • D. 

      Never heard of it

  • 7. 
    Do you know what happens if you choose Busy Not Available as your status?
    • A. 

      Yes

    • B. 

      No

    • C. 

      Kind of

  • 8. 
    Do you know what happens if you choose Busy Wrap-Up as your status?
    • A. 

      Yes

    • B. 

      No

    • C. 

      Kind of

  • 9. 
    Do you know what a Screen Pop is in regards to Phone Manager?
    • A. 

      Yes

    • B. 

      No

    • C. 

      I've got a fair idea

  • 10. 
    Do you know how to set an Absent Message on your phone?
    • A. 

      Yes

    • B. 

      I've never heard of it

    • C. 

      No

    • D. 

      I could probably figure it out