Ivrs, Softphone & Misc Assessment - 11/2012

17 Questions | Total Attempts: 34

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Ivrs, Softphone &  Misc Assessment -  11/2012 - Quiz

Take the test, see the answers after each question. Don't give up until you get a perfect score!


Questions and Answers
  • 1. 
    IT Service Desk Extension + Ops Extension + number of people named Chris working in the ITSD
  • 2. 
    Where do you find the Device Name for your soft phone?
    • A. 

      A.CIPC Network Preferences

    • B. 

      B.Call Manager

    • C. 

      C.Cisco Unity Connection Manager

    • D. 

      D.Active Directory

  • 3. 
     What Server Settings need to be configured for the CIPC to work?
    • A. 

      FTP

    • B. 

      VPN

    • C. 

      TFTP

    • D. 

      CUCI

  • 4. 
    An IVRS operator calls and is having trouble writing to their SD card.  What would you ask the operator to check or do?
    • A. 

      Check gray lock switch on the left side of the card, make sure it is up.

    • B. 

      Reboot the PC

    • C. 

      Format the SD Card

    • D. 

      Unplug the SD card from the USB reader and plug it into a different reader.

    • E. 

      Plug SD Card Reader into USB 3.0 Port

  • 5. 
    The latest IVRS Software is found at www.nflgsis.com/software/IVRS
    • A. 

      True

    • B. 

      False

  • 6. 
    Which piece of equipment is not included in the Officiating Supervisor’s setup?
    • A. 

      ASA

    • B. 

      NetGear ReadyNAS

    • C. 

      IP Phone

    • D. 

      Printer

    • E. 

      NetGear Switch

  • 7. 
    When installing the upgraded software for the IVRS system you must first download the NFLDVR10-19-12.zip to the desktop.  Open the .zip file and extract all files. It is important to make sure you run the proper setup program. The program to run is:
    • A. 

      Setup.exe

    • B. 

      Setup.bat

    • C. 

      Run.exe

    • D. 

      Ivrs.exe

  • 8. 
    NFL Vision DVR now supports zooming.  To zoom in left click on the image.
    • A. 

      True

    • B. 

      False

  • 9. 
    There have been problems with the Marshall Confidence Monitors.  If an operator needed help installing a replacement, what would you tell him/her.
    • A. 

      "I will have Nik Stamatakis call you back"

    • B. 

      "Please go to youtube and watch a video on how to do this"

    • C. 

      "I have the instructions and will email them to you"

    • D. 

      You would not say anything. Marshall Confidence Monitors are used with Cisco Soft phones.

  • 10. 
    One of the common problems with the NFL Vision is that the main computer monitor is black and the is no signal from the computer
    • A. 

      Cycle the power on the Matrox Device

    • B. 

      Check the left side of the harris frame for yellow lights

    • C. 

      Call John Cave or Nik Stamatakis for assistance

    • D. 

      Unplug black USB cable from bottom left on the back of Lenovo C30 and re-connect.

  • 11. 
    There is a quick issue for IVRS problems.
    • A. 

      True

    • B. 

      False

  • 12. 
    On an officials home setup, how many cables should be plugged into the ASA ports?
    • A. 

      2

    • B. 

      3

    • C. 

      4

    • D. 

      None

  • 13. 
    An official calls because he cannot log into the officiating site:  Officiating.info.net.  The first thing to check is his AD account.
    • A. 

      True

    • B. 

      False

  • 14. 
    What 3rd party apps need to be up to date, before a laptop is deployed?
    • A. 

      Java

    • B. 

      Flash

    • C. 

      Reader

    • D. 

      Quicktime

  • 15. 
    Which applications are used by the NFL Network for Research?
    • A. 

      LA Protrack

    • B. 

      Arianna

    • C. 

      Galaxy Explorer

    • D. 

      Startrak

    • E. 

      All of the above

    • F. 

      None of the above

  • 16. 
    A request is a routine task.
    • A. 

      True

    • B. 

      False

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