Ivrs, Softphone & Misc Assessment - 11/2012

17 Questions | By Sue.nicholson | Updated: May 24, 2023 | Attempts: 55

Questions

Settings

Create your own Quiz

Ivrs, Softphone & Misc Assessment - 11/2012 - Quiz

Take the test, see the answers after each question. Don't give up until you get a perfect score!

Questions and Answers

1.

IT Service Desk Extension + Ops Extension + number of people named Chris working in the ITSD
2.

Where do you find the Device Name for your soft phone?
- A.
  
  A.CIPC Network Preferences
- B.
  
  B.Call Manager
- C.
  
  C.Cisco Unity Connection Manager
- D.
  
  D.Active Directory
3.

What Server Settings need to be configured for the CIPC to work?
- A.
  
  FTP
- B.
  
  VPN
- C.
  
  TFTP
- D.
  
  CUCI
4.

An IVRS operator calls and is having trouble writing to their SD card. What would you ask the operator to check or do?
- A.
  
  Check gray lock switch on the left side of the card, make sure it is up.
- B.
  
  Reboot the PC
- C.
  
  Format the SD Card
- D.
  
  Unplug the SD card from the USB reader and plug it into a different reader.
- E.
  
  Plug SD Card Reader into USB 3.0 Port
5.

The latest IVRS Software is found at www.nflgsis.com/software/IVRS
- A.
  
  True
- B.
  
  False
6.

Which piece of equipment is not included in the Officiating Supervisor’s setup?
- A.
  
  ASA
- B.
  
  NetGear ReadyNAS
- C.
  
  IP Phone
- D.
  
  Printer
- E.
  
  NetGear Switch
7.

When installing the upgraded software for the IVRS system you must first download the NFLDVR10-19-12.zip to the desktop. Open the .zip file and extract all files. It is important to make sure you run the proper setup program. The program to run is:
- A.
  
  Setup.exe
- B.
  
  Setup.bat
- C.
  
  Run.exe
- D.
  
  Ivrs.exe
8.

NFL Vision DVR now supports zooming. To zoom in left click on the image.
- A.
  
  True
- B.
  
  False
9.

There have been problems with the Marshall Confidence Monitors. If an operator needed help installing a replacement, what would you tell him/her.
- A.
  
  "I will have Nik Stamatakis call you back"
- B.
  
  "Please go to youtube and watch a video on how to do this"
- C.
  
  "I have the instructions and will email them to you"
- D.
  
  You would not say anything. Marshall Confidence Monitors are used with Cisco Soft phones.
10.

One of the common problems with the NFL Vision is that the main computer monitor is black and the is no signal from the computer
- A.
  
  Cycle the power on the Matrox Device
- B.
  
  Check the left side of the harris frame for yellow lights
- C.
  
  Call John Cave or Nik Stamatakis for assistance
- D.
  
  Unplug black USB cable from bottom left on the back of Lenovo C30 and re-connect.
11.

There is a quick issue for IVRS problems.
- A.
  
  True
- B.
  
  False
12.

On an officials home setup, how many cables should be plugged into the ASA ports?
- A.
  
  2
- B.
  
  3
- C.
  
  4
- D.
  
  None
13.

An official calls because he cannot log into the officiating site: Officiating.info.net. The first thing to check is his AD account.
- A.
  
  True
- B.
  
  False
14.

What 3rd party apps need to be up to date, before a laptop is deployed?
- A.
  
  Java
- B.
  
  Flash
- C.
  
  Reader
- D.
  
  Quicktime
15.

Which applications are used by the NFL Network for Research?
- A.
  
  LA Protrack
- B.
  
  Arianna
- C.
  
  Galaxy Explorer
- D.
  
  Startrak
- E.
  
  All of the above
- F.
  
  None of the above
16.

A request is a routine task.
- A.
  
  True
- B.
  
  False