April Huddle Quiz

4 Questions

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Customer Quizzes & Trivia

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Questions and Answers
  • 1. 
    True or False: The SSCC Tasks status has been removed from I3.
    • A. 

      True

    • B. 

      False

  • 2. 
    Which one of the following is NOT a 2016 KPI?
    • A. 

      ACW Time

    • B. 

      Quality

    • C. 

      Rep Satisfaction Index (RSI)

    • D. 

      Utilization

    • E. 

      Schedule Adherence

  • 3. 
    True or False: You must offer to give the caller the payment confirmation number when taking a payment.
    • A. 

      True

    • B. 

      False

  • 4. 
    What status would you use to follow up on an interaction from earlier in your day?
    • A. 

      SSCC Tasks

    • B. 

      2nd Day Follow up

    • C. 

      Process Work

    • D. 

      Mentoring