April 2012 Cp Mindshare

10 Questions | By Rdudfiel | Last updated: Mar 16, 2022 | Total Attempts: 118

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Questions and Answers

1.

The objective for inquiry recording and quality assurance includes which of the following:
- A.
  
  Best Practice Sharing
- B.
  
  To ensuring our clients are in compliance
- C.
  
  To improve the client experience
- D.
  
  Tool for leveraging analyst skills development and cross-training
2.

Client Inquiry confirmation e-mails and analyst calendar entries include a recording notification in English and French advising that the call may be recorded, if they meet the quality assurance compliance model.
- A.
  
  True
- B.
  
  False
3.

There is NOT a way for the client or an account to "Opt-out" for all inquiry call recordings.
- A.
  
  True
- B.
  
  False
4.

There is a seperate username and password a client need to leverage to register and set 1:1 analyst sessions for an event or Symposium.
- A.
  
  Yes
- B.
  
  No
5.

When using Proxy to register your clients for an event, you may use which of the following search paramaters:
- A.
  
  First and Last Name
- B.
  
  Email address
- C.
  
  Company
6.

Three (3) complimentary Symposium registations are provided with twelve (12) paid registartions for a medium size organization.
- A.
  
  True
- B.
  
  False
7.

You may NOT register a "Team Send" by leveraging the Proxy tool.
- A.
  
  True
- B.
  
  False
8.

You are now able to see the Analyst's availability o their calendar (not including the details of their meetings) when setting 1:1 sessions via the Proxy Tool.
- A.
  
  Yes
- B.
  
  No
9.

The Key Initiative on GBW for "Information Innovation" has been renamed to "Pattern Strategy".
- A.
  
  True
- B.
  
  False
10.

Consistent contributers, who add value, to the to the Peer Connect Forum will receive a badge to wear at the upcoming "Expert Events" for recognition.
- A.
  
  True
- B.
  
  False