April 2012 Cp Mindshare

10 Questions | Total Attempts: 118

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April 2012 Cp Mindshare

Questions and Answers
  • 1. 
    The objective for inquiry recording and quality assurance includes which of the following:
    • A. 

      Best Practice Sharing

    • B. 

      To ensuring our clients are in compliance

    • C. 

      To improve the client experience

    • D. 

      Tool for leveraging analyst skills development and cross-training

  • 2. 
    Client Inquiry confirmation e-mails and analyst calendar entries include a recording notification in English and French advising that the call may be recorded, if  they meet the quality assurance compliance model.
    • A. 

      True

    • B. 

      False

  • 3. 
    There is NOT a way for the client or an account to "Opt-out" for all inquiry call recordings.
    • A. 

      True

    • B. 

      False

  • 4. 
    There is a seperate username and password a client need to leverage to register and set 1:1 analyst sessions for an event or Symposium.
    • A. 

      Yes

    • B. 

      No

  • 5. 
    When using Proxy to register your clients for an event, you may use which of the following search paramaters:
    • A. 

      First and Last Name

    • B. 

      Email address

    • C. 

      Company

  • 6. 
    Three (3) complimentary Symposium registations are provided with twelve (12) paid registartions for a medium size organization.
    • A. 

      True

    • B. 

      False

  • 7. 
    You may NOT register a "Team Send" by leveraging the Proxy tool.
    • A. 

      True

    • B. 

      False

  • 8. 
    You are now able to see the Analyst's availability o their calendar (not including the details of their meetings) when setting 1:1 sessions via the Proxy Tool.
    • A. 

      Yes

    • B. 

      No

  • 9. 
    The Key Initiative on GBW for "Information Innovation" has been renamed to "Pattern Strategy".
    • A. 

      True

    • B. 

      False

  • 10. 
    Consistent contributers, who add value, to the to the Peer Connect Forum will receive a badge to wear at the upcoming "Expert Events" for recognition.
    • A. 

      True

    • B. 

      False

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