Apple Macintosh Service Exam 9l0-006 Practice Test

26 Questions

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Apple Macintosh Service Exam 9l0-006 Practice Test

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Questions and Answers
  • 1. 
    On a MacBook Pro, Safe Sleep ensures that _____.
    • A. 

      Any open IP ports from services are closed before putting the machine to sleep.

    • B. 

      The machine is locked with a configured password after a specified amount of time.

    • C. 

      Data stored in the main memory will not be lost should the system shut down due to power loss while the machine is asleep.

    • D. 

      The user is prompted to save documents in any open applications before the machine is put to sleep using the Sleep command from the Apple menu.

  • 2. 
    What is the function of the SMC in an Intel Mac?
    • A. 

      The SMC controls all aspects of power flow.

    • B. 

      The SMC controls the speed of the hard drive.

    • C. 

      The SMC manages the amount of virtual memory used.

    • D. 

      The SMC manages all communication with the attached peripherals.

  • 3. 
    Which THREE of the following symptoms would be most likely resolved by performing an SMC reset as a first step? Select three:
    • A. 

      Computer does not turn on.

    • B. 

      Cursor is unresponsive in Finder.

    • C. 

      Network / Internet connectivity issues.

    • D. 

      USB and/or FireWire port(s) do not function.

    • E. 

      Computer does not sleep / wake from sleep.

  • 4. 
    Examine the exhibit. What type of port does the number? Identify?
    • A. 

      MagSafe

    • B. 

      USB

    • C. 

      Sound Out

    • D. 

      Sound In

    • E. 

      ExpressCard

  • 5. 
    Which TWO details are derived from entering an Apple product's serial number into the Apple Support Web page? Select two:
    • A. 

      Mac OS version

    • B. 

      Warranty status

    • C. 

      AppleCare name

    • D. 

      Installed memory

    • E. 

      Number of USB ports

  • 6. 
    According to Apple Service Manuals, what steps should you take before performing any take­apart steps when replacing a part in any Apple product?
    • A. 

      Disconnect and reconnect all internal cables.

    • B. 

      Lay the product on its side so it will not fall over.

    • C. 

      Discharge the CRT and establish an ongoing ground.

    • D. 

      Gather all necessary tools and perform all preliminary steps.

    • E. 

      Order all available service parts for the appropriate configuration of the product.

  • 7. 
    Which section of any Apple service manual is the BEST place to look for instructions for replacing an internal component?
    • A. 

      Views

    • B. 

      Basics

    • C. 

      Take Apart

    • D. 

      Troubleshooting

  • 8. 
    You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple­ recommended choice for researching the problem?
    • A. 

      Downloads

    • B. 

      Discussions

    • C. 

      User's manual

    • D. 

      Knowledge Base

  • 9. 
    A customer asks about RAM speed requirements to upgrade his Mac. What Apple resource should you refer this customer to?
    • A. 

      Downloads

    • B. 

      Discussions

    • C. 

      Specifications

    • D. 

      Service manual

  • 10. 
    Where is the BEST place to look for information regarding special take­apart tools for an Apple product?
    • A. 

      Discussions

    • B. 

      Service News

    • C. 

      User's manual

    • D. 

      Service manual

  • 11. 
    You are running the Apple Hardware Test on a customer's Mac. The test fails with an error code. Which one of the following resources is the Apple­recommended choice for locating the meaning of this code?
    • A. 

      Apple Hardware Test Help

    • B. 

      Service Source

    • C. 

      Service manual

    • D. 

      User's manual

  • 12. 
    Which of the following scenarios would be most appropriate to use Apple Hardware Test?
    • A. 

      You want to test a Mac's Ethernet port after its logic board has been replaced.

    • B. 

      You are unsure if the customer's issue is caused by software or hardware.

    • C. 

      You need to check the Mac's LCD display for any pixel anomalies.

    • D. 

      You want to verify that Mac OS X has been installed properly.

  • 13. 
    Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?
    • A. 

      You want to check a Mac for accidental damage.

    • B. 

      You want to verify product functionality after a repair.

    • C. 

      Your customer wants to run diagnostics on his Mac Pro.

    • D. 

      You need to check the Mac's LCD display for any pixel anomalies.

  • 14. 
    Examine the exhibit. Is this the correct tool to remove the top cover from a Mac Mini?
    • A. 

      Yes

    • B. 

      No

  • 15. 
    A useful tool to have when servicing an Apple portable computer is _____ tape.
    • A. 

      Plastic

    • B. 

      Kapton

    • C. 

      Packing

    • D. 

      Electrical

  • 16. 
    Examine the exhibit. What is the name of this special Apple tool?
    • A. 

      Mac Pro Wrench

    • B. 

      IMac Gap Measurement Tool

    • C. 

      MacBook Spring Adjustment Tool

    • D. 

      Xserve Processor Alignment Wrench

  • 17. 
    Which of the following tools would be the most appropriate to use when verifying whether a backup battery inside a Mac is faulty?
    • A. 

      Flashlight

    • B. 

      Torx driver

    • C. 

      Multimeter

    • D. 

      Magnetizer

  • 18. 
    .You are about to begin disassembly of an iMac (24­inch Mid 2007) to replace the LCD display. Which TWO of the following tools are required to do this? Select two:
    • A. 

      Multimeter

    • B. 

      Suction cups

    • C. 

      Service stand

    • D. 

      Anti­static, lint-free gloves

    • E. 

      Torx T­15 driver with 5 inch shaft

  • 19. 
    The two primary goals of troubleshooting are _____ and _____. Select two:
    • A. 

      Repairing a product quickly

    • B. 

      Repairing a product cheaply

    • C. 

      Repairing a product properly

    • D. 

      Using as many parts as possible

    • E. 

      Running as many diagnostics as possible

  • 20. 
    Which of the following is NOT one of the steps of the Apple­recommended troubleshooting process?
    • A. 

      Verify repair

    • B. 

      Verify problem

    • C. 

      Clean plastics

    • D. 

      Try quick fixes

    • E. 

      Run diagnostics

  • 21. 
    Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?
    • A. 

      What is the issue?

    • B. 

      What operating system are you using?

    • C. 

      Did you turn off the computer improperly?

    • D. 

      What steps have you taken to resolve the problem yourself?

  • 22. 
    A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?
    • A. 

      Can you open any files?

    • B. 

      Is your Mac connected to a network?

    • C. 

      Can you open other AppleWorks files?

    • D. 

      What version of AppleWorks are you using?

  • 23. 
    A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?
    • A. 

      Can any other computer successfully join her network?

    • B. 

      Does your ISP support wireless access to the Internet?

    • C. 

      What type of wireless card is installed in your Mac?

    • D. 

      Have you upgraded to Mac OS X v10.4.8?

  • 24. 
    Which of the following is NOT one of the three qualities that define a quick fix?
    • A. 

      Has little or no cost

    • B. 

      Can be performed quickly

    • C. 

      Eliminates intermittent problems

    • D. 

      Involves little or no risk of harm to the system

  • 25. 
    What is the first step to take if you have a Mac that constantly ejects any CD / DVD that is inserted?
    • A. 

      Replace the logic board.

    • B. 

      Replace the optical drive.

    • C. 

      Replace the optical drive cable.

    • D. 

      Disconnect all peripheral devices, especially, the mouse.

  • 26. 
    MacBook has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?
    • A. 

      Replace the display.

    • B. 

      Update the firmware.

    • C. 

      Replace the logic board.

    • D. 

      Connect a known­good display to the MacBook.