Aoc Week 3 Assessment (05/01/15)

20 Questions

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Aoc Week 3 Assessment (05/01/15)

Describe your quiz in a few sentences


Questions and Answers
  • 1. 
    After a list is scrubbed, on which day is the last day you can use it before you need to scrub it again?
    • A. 

      Sunday

    • B. 

      Saturday

    • C. 

      Friday

    • D. 

      Monday

  • 2. 
    Which of the following property endorsements would require the collection of Trailing Documents (T-Docs)?
    • A. 

      Changing "Roof Type"

    • B. 

      Changing "Protective Devices" to centrally monitored alarm

    • C. 

      Changing "Square Footage"

    • D. 

      All of the Above

  • 3. 
    To quote a commercial policy, which system is used?
    • A. 

      Alliance

    • B. 

      Connexus

    • C. 

      ALSTAR

    • D. 

      CEM

  • 4. 
    Where do I go to change a prospect or customer's status to DNS?
    • A. 

      Household View

    • B. 

      Policy View

    • C. 

      Alliance

    • D. 

      DPRS

  • 5. 
    How does completing an insurance review and asking for referrals increase your close ratio?
    • A. 

      100%

    • B. 

      50%

    • C. 

      30%

    • D. 

      10%

  • 6. 
    How do you handle a CAT claim?
    • A. 

      Use the "Report a Claim" link on Household View

    • B. 

      Call 1-800-Allstate

    • C. 

      Call 1-800-54-STORM

    • D. 

      None of the Above

  • 7. 
    Which of the following cases would NOT be a reason to re-run a propsect's Consumer Report (CR)?
    • A. 

      Changed Last Name

    • B. 

      Quoted them last week and want to ensure an accurate quote

    • C. 

      Quoting them in another product line

    • D. 

      Changed Social Security Number

  • 8. 
    Which report(s) are used to accurately quote a prospect?
    • A. 

      Consumer Report

    • B. 

      LIS

    • C. 

      MVR

    • D. 

      All of the above

  • 9. 
    What is the recommended allotted amount of time to be given to bank deposits after remittance?
    • A. 

      72 hours

    • B. 

      36 hours

    • C. 

      24 hours

    • D. 

      12 hours

  • 10. 
    Which of the following is NOT an acceptable way to report a claim for a customer?
    • A. 

      Use "Report a Claim" on Household or Policy View

    • B. 

      Call 1-800-Allstate

    • C. 

      Contact a Claims Advocate

    • D. 

      None of the Above - all are acceptable

  • 11. 
    Which system is used to quote Auto, Homeowners, Renters, Manufactured Homes and Landlord Package policies?
    • A. 

      Gateway

    • B. 

      Ivantage

    • C. 

      Alliance

    • D. 

      Connexus

  • 12. 
    Which is the easiest way to locate the "DNS Scrubbing" tool?
    • A. 

      Quick Link

    • B. 

      "Reference" tab

    • C. 

      Search "DNS Scrubbing" tool

    • D. 

      "My Agency" tab

  • 13. 
    If an agency is on compliance review, which of the following activities are not allowed?
    • A. 

      Opening a Satellite Office

    • B. 

      Purchase a Book of Business

    • C. 

      Mentoring New Agency Owners

    • D. 

      All of the Above

  • 14. 
    How do you locate a claims advocate?
    • A. 

      Search "Claims Advocate" on Agency Gateway

    • B. 

      On the "Agent in the Claim Process" site

    • C. 

      By choosing the "Claims" link on the "Reference" tab

    • D. 

      All of the Above

  • 15. 
    What does "RMP" stand for?
    • A. 

      "Risk Management Policy"

    • B. 

      "Review Marketing Policy"

    • C. 

      "Robust Management Program"

    • D. 

      "Risking Many Products"

  • 16. 
    Which of the following is NOT provided in the "Agency Claims Resource Guide"?
    • A. 

      Suggested Talk Paths

    • B. 

      Tow Claim Instructions

    • C. 

      Glass Claim Instructions

    • D. 

      Determining Liability Instructions

  • 17. 
    The 6 Motivating Questions help you do what?
    • A. 

      Helps engage callers in dialogue.

    • B. 

      Identifies the needs of a customer.

    • C. 

      Easy way to help you build a rapport.

    • D. 

      All of the above

  • 18. 
    Which of the following types of policies can be purchased by an individual through Allstate Benefits (AB)?
    • A. 

      Cancer Policy

    • B. 

      Accident Insurance Policy

    • C. 

      Supplemental Health Options Policy (SHOP)

    • D. 

      All of the Above

  • 19. 
    Which Your Choice Auto (YCA) package provides the customer with the Safe Driving Bonus and Multiple Accident Forgiveness?
    • A. 

      Value

    • B. 

      Standard

    • C. 

      Gold

    • D. 

      Platinum

  • 20. 
    What application was designed with agency input, is internet-based and is used to view agency metrics? 
    • A. 

      DASH

    • B. 

      CEM

    • C. 

      Ivantage

    • D. 

      Gateway