All Stars Exam_september 2009

13 Questions | By Alabangbedan | Last updated: Mar 22, 2022 | Total Attempts: 36

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Guys,This exam will test your over-all knowledge as a CS Helpdesk. I am expecting that everyone will pass since this part of your daily task. Goodluck!Kind Regards,Chrishttps://sites. Google. Com/a/docomointertouch. Com/manila-cc-team-chris/

Questions and Answers

1.

What is the current system that Grand Hyatt Singapore is using?
- A.
  
  USG
- B.
  
  IBIS
- C.
  
  Don't know
- D.
  
  Both
- E.
  
  Pass
2.

What is the correct format for endorsing cases to Brazil/ Shanghai call centre?
- A.
  
  Country Code_Hotel name_Language__room #
- B.
  
  Country Code_Language__Hotel name_room #
- C.
  
  Language_Country Code_Hotel name_room #
- D.
  
  Language_Hotel name_Country Code__room #
- E.
  
  Hotel name_Language__Country Code__room #
3.

Which among the rest is not EWS Tier 2 unification hotel?
- A.
  
  Hilton Al Ain
- B.
  
  Courtyard Marriott Dubai
- C.
  
  The Westin Tokyo
- D.
  
  Hotel JAL Fujairah Resort & SPA
- E.
  
  Hotel New Otani Hakata
4.

REBATES: At Your Service (AYS) agents are empowered to make billing adjustment and can handle rebate cocnerns, no need to contact the DMWhat hotel is this?
- A.
  
  JW Marriott Hotel Bangkok
- B.
  
  JW Marriott Hotel Dubai
- C.
  
  JW Marriott Hotel Mumbai
- D.
  
  JW Marriott Hotel Hong Kong
- E.
  
  JW Marriott Hotel jakarta
5.

Jumeirah Lowndes UK is sharing the VBN server with Jumeirah Carlton Tower.What is the Letter used to identify rooms belongs to Jumeirah Lowndes UK?
- A.
  
  J
- B.
  
  M
- C.
  
  C
- D.
  
  T
- E.
  
  L
6.

Calls received from the staff requesting to block/unblock the room in MLCBB. What is the Symptom and category?
- A.
  
  Symptom: No purchase page Category: Blocking/Unblocking Rooms
- B.
  
  Symptom: General Inquiry Category: Blocking/Unblocking Rooms
- C.
  
  Symptom: No purchase page Category: Enable / Disable Port
- D.
  
  Symptom: General inquiry Category: User/Hotel assistance
- E.
  
  None of the above
7.

Which country is not allowed for inat provisioning?
- A.
  
  India
- B.
  
  U.A.E.
- C.
  
  Hong Kong
- D.
  
  Australia
- E.
  
  New zealand
8.

Do we still support Park Royal on Beach Road - Singapore?
- A.
  
  Of course yes, or else your complained!
- B.
  
  Not, this site is decommissioned
- C.
  
  Not sure since it's still on the process of site commissioning
9.

How many failed QA's should i have before i can be enrolled to QA-PIP?
- A.
  
  1
- B.
  
  2
- C.
  
  3
- D.
  
  4
- E.
  
  5
10.

PREPAID CARD NOT COMPATIBLE WITH IPHONE?
- A.
  
  Truth...
- B.
  
  False, it's a lie
11.

Which hotel is this among the two? ____________ is a conference center which we only provide the wireless through conference login.?
- A.
  
  Le Meridien Cyberport
- B.
  
  Hong Kong Cyberport
12.

This hotel is also called Marriott Executive Apartments Green Community
- A.
  
  Marriott Executive Apartements Dubai
- B.
  
  Courtyard Marriott Dubai
- C.
  
  JW Marriott Dubai
13.

How do you escalate a case to Hk support for single cases only?
- A.
  
  By calling the escalation contact/ hotline
- B.
  
  Landesk
- C.
  
  Email
- D.
  
  Skype