All Stars Exam_september 2009

13 Questions | Total Attempts: 36

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Guys,This exam will test your over-all knowledge as a CS Helpdesk. I am expecting that everyone will pass since this part of your daily task. Goodluck!Kind Regards,Chrishttps://sites. Google. Com/a/docomointertouch. Com/manila-cc-team-chris/


Questions and Answers
  • 1. 
    What is the current system that Grand Hyatt Singapore is using?
    • A. 

      USG

    • B. 

      IBIS

    • C. 

      Don't know

    • D. 

      Both

    • E. 

      Pass

  • 2. 
    What is the correct format for endorsing cases to Brazil/ Shanghai call centre?
    • A. 

      Country Code_Hotel name_Language__room #

    • B. 

      Country Code_Language__Hotel name_room #

    • C. 

      Language_Country Code_Hotel name_room #

    • D. 

      Language_Hotel name_Country Code__room #

    • E. 

      Hotel name_Language__Country Code__room #

  • 3. 
    Which among the rest is not EWS Tier 2 unification hotel?
    • A. 

      Hilton Al Ain

    • B. 

      Courtyard Marriott Dubai

    • C. 

      The Westin Tokyo

    • D. 

      Hotel JAL Fujairah Resort & SPA

    • E. 

      Hotel New Otani Hakata

  • 4. 
    REBATES: At Your Service (AYS) agents are empowered to make billing adjustment and can handle rebate cocnerns, no need to contact the DMWhat hotel is this?
    • A. 

      JW Marriott Hotel Bangkok

    • B. 

      JW Marriott Hotel Dubai

    • C. 

      JW Marriott Hotel Mumbai

    • D. 

      JW Marriott Hotel Hong Kong

    • E. 

      JW Marriott Hotel jakarta

  • 5. 
    Jumeirah Lowndes UK is sharing the VBN server with Jumeirah Carlton Tower.What is the Letter used to identify rooms belongs to Jumeirah Lowndes UK?
    • A. 

      J

    • B. 

      M

    • C. 

      C

    • D. 

      T

    • E. 

      L

  • 6. 
    Calls received from the staff requesting to block/unblock the room in MLCBB. What is the Symptom and category?
    • A. 

      Symptom: No purchase page Category: Blocking/Unblocking Rooms

    • B. 

      Symptom: General Inquiry Category: Blocking/Unblocking Rooms

    • C. 

      Symptom: No purchase page Category: Enable / Disable Port

    • D. 

      Symptom: General inquiry Category: User/Hotel assistance

    • E. 

      None of the above

  • 7. 
    Which country is not allowed for inat provisioning?
    • A. 

      India

    • B. 

      U.A.E.

    • C. 

      Hong Kong

    • D. 

      Australia

    • E. 

      New zealand

  • 8. 
    Do we still support Park Royal on Beach Road - Singapore?
    • A. 

      Of course yes, or else your complained!

    • B. 

      Not, this site is decommissioned

    • C. 

      Not sure since it's still on the process of site commissioning

  • 9. 
    How many failed QA's should i have before i can be enrolled to QA-PIP?
    • A. 

      1

    • B. 

      2

    • C. 

      3

    • D. 

      4

    • E. 

      5

  • 10. 
    PREPAID CARD NOT COMPATIBLE WITH IPHONE?
    • A. 

      Truth...

    • B. 

      False, it's a lie

  • 11. 
    Which hotel is this among the two? ____________ is a conference center which we only provide the wireless through conference login.?
    • A. 

      Le Meridien Cyberport

    • B. 

      Hong Kong Cyberport

  • 12. 
    This hotel is also called Marriott Executive Apartments Green Community
    • A. 

      Marriott Executive Apartements Dubai

    • B. 

      Courtyard Marriott Dubai

    • C. 

      JW Marriott Dubai

  • 13. 
    How do you escalate a case to Hk support for single cases only?
    • A. 

      By calling the escalation contact/ hotline

    • B. 

      Landesk

    • C. 

      Email

    • D. 

      Skype

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