All Stars Exam_september 2009
Guys,
This exam will test your over-all knowledge as a CS Helpdesk.
I am expecting that everyone will pass since this part of your daily task.
Goodluck!
Kind Regards,
Chris
https://sites. Google. Com/a/docomointertouch. Com/manila-cc-team-chris/
- 1.
What is the current system that Grand Hyatt Singapore is using?
- A.
USG
- B.
IBIS
- C.
Don't know
- D.
Both
- E.
Pass
Correct Answer
B. IBIS -
- 2.
What is the correct format for endorsing cases to Brazil/ Shanghai call centre?
- A.
Country Code_Hotel name_Language__room #
- B.
Country Code_Language__Hotel name_room #
- C.
Language_Country Code_Hotel name_room #
- D.
Language_Hotel name_Country Code__room #
- E.
Hotel name_Language__Country Code__room #
Correct Answer
C. Language_Country Code_Hotel name_room # -
- 3.
Which among the rest is not EWS Tier 2 unification hotel?
- A.
Hilton Al Ain
- B.
Courtyard Marriott Dubai
- C.
The Westin Tokyo
- D.
Hotel JAL Fujairah Resort & SPA
- E.
Hotel New Otani Hakata
Correct Answer
E. Hotel New Otani Hakata -
- 4.
REBATES: At Your Service (AYS) agents are empowered to make billing adjustment and can handle rebate cocnerns, no need to contact the DMWhat hotel is this?
- A.
JW Marriott Hotel Bangkok
- B.
JW Marriott Hotel Dubai
- C.
JW Marriott Hotel Mumbai
- D.
JW Marriott Hotel Hong Kong
- E.
JW Marriott Hotel jakarta
Correct Answer
D. JW Marriott Hotel Hong Kong -
- 5.
Jumeirah Lowndes UK is sharing the VBN server with Jumeirah Carlton Tower.What is the Letter used to identify rooms belongs to Jumeirah Lowndes UK?
- A.
J
- B.
M
- C.
C
- D.
T
- E.
L
Correct Answer
E. L -
- 6.
Calls received from the staff requesting to block/unblock the room in MLCBB. What is the Symptom and category?
- A.
Symptom: No purchase page Category: Blocking/Unblocking Rooms
- B.
Symptom: General Inquiry Category: Blocking/Unblocking Rooms
- C.
Symptom: No purchase page Category: Enable / Disable Port
- D.
Symptom: General inquiry Category: User/Hotel assistance
- E.
None of the above
Correct Answer
B. Symptom: General Inquiry Category: Blocking/Unblocking Rooms -
- 7.
Which country is not allowed for inat provisioning?
- A.
India
- B.
U.A.E.
- C.
Hong Kong
- D.
Australia
- E.
New zealand
Correct Answer
C. Hong Kong -
- 8.
Do we still support Park Royal on Beach Road - Singapore?
- A.
Of course yes, or else your complained!
- B.
Not, this site is decommissioned
- C.
Not sure since it's still on the process of site commissioning
Correct Answer
B. Not, this site is decommissioned -
- 9.
How many failed QA's should i have before i can be enrolled to QA-PIP?
- A.
1
- B.
2
- C.
3
- D.
4
- E.
5
Correct Answer
D. 4 -
- 10.
PREPAID CARD NOT COMPATIBLE WITH IPHONE?
- A.
Truth...
- B.
False, it's a lie
Correct Answer
A. Truth... -
- 11.
Which hotel is this among the two? ____________ is a conference center which we only provide the wireless through conference login.?
- A.
Le Meridien Cyberport
- B.
Hong Kong Cyberport
Correct Answer
B. Hong Kong Cyberport -
- 12.
This hotel is also called Marriott Executive Apartments Green Community
- A.
Marriott Executive Apartements Dubai
- B.
Courtyard Marriott Dubai
- C.
JW Marriott Dubai
Correct Answer
B. Courtyard Marriott Dubai -
- 13.
How do you escalate a case to Hk support for single cases only?
- A.
By calling the escalation contact/ hotline
- B.
Landesk
- C.
Email
- D.
Skype
Correct Answer
C. Email -
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