Online Web Solution
Owner Will Ship
Customer details and pick up details
Customer details, pick up details and customer history
Customer details, pick up details and shipment details
Customer details, shipment details and customer history
Right 1st Time
To make process more complicated
Reduce unauthorized booking request
Ease of Billing
Ensure pick up of their booking request is prioritized
Fully explain the additional cost of processing Remote Bookings to the Customer
Check the Global Remote Booking Request form for missing mandatory information
Call the collecting country and check that they can full fill the request
Check customer's history with DHL and decide
Collecting country doesn't need to call the shipper to arrange for collection
Courier does not know what to collect
Collection from an unknown location
Pick up from a regular customer where nothing needs to be checked
Special Pick up
Priority Pick up
International Pick up
Pick up from Remote Areas
Asking questions and listening to the clues?
Asking questions and telling customers what they need?
Giving customers discount when they book
Giving customers assurance and guarantee of our service
Apply the same input to multiple customer records
Search for any date
Search for any string of characters
Search for shipment way bill image
The standards that must be followed when tracking a shipment
The standards set for global communications procedure
The guidelines in doing remote booking
The standards agreed for tracing a shipment
A call from a customer that has further details to give you
A call from courier confirming that a shipment has been delivered
The call that is made to a customer to update them of the progress
A call from your supervisor to update you of the progress of your escalation
30 days in which customers were quoted
3 days in which customers were quoted
End of month in which customers were quoted
Advisors but approval level (amount) varies depending on department and role?
Supervisors but approval level (amount) varies depending on department?
Managers but approval level (amount) varies depending on department?
All but approval level varies depending on department and role?