Admitting Registration Proficiency Exam 2

40 Questions

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English Proficiency Test Quizzes & Trivia

This exam is to test your proficiency in the main Admitting registration area.


Questions and Answers
  • 1. 
    True or False: Nuclear Medicine (NMT) patients must register each day of their visit
    • A. 

      True

    • B. 

      False

  • 2. 
    A patient presents as a walk in for lab work, EKG and a chest x-ray as pre-op for surgery they are having at Surgery Center of Reno.  What medical service do you register them as?
    • A. 

      Pre Registration Diagnostic (PRD)

    • B. 

      Pre Registration Admission (PRA)

    • C. 

      Pre Admit Testing (PAT)

    • D. 

      Outpatient

  • 3. 
    You recieve a Assigned Level of Care Protocol order that says that the patient should be an Ambulatory Surgery Center.  The patient account is current registered as a Pre Registration Admission.  What conversation do you use to ensure that the proper eventual medical service has been selected?
    • A. 

      Inpatient

    • B. 

      Outpatient

    • C. 

      Pre Admit

    • D. 

      BUO Encounter Update

  • 4. 
    A pateint presents for an add on CT scan and does not have an order.  When you look in the system the account is not PRD'd, what is your next step?
    • A. 

      Call radiology and see if they are expecting the patient

    • B. 

      Register the patient and send them to radiology

    • C. 

      Check Cerner Scheduling to see if the patient is scheduled

    • D. 

      Ask the patient to make an appointment and return when the test can be scheduled

  • 5. 
    You admit a patient to the unit that does not have signed forms, what do you need to do?
    • A. 

      Document on the COA that the patient was unable to sign and send the COA to the floor

    • B. 

      Go to the unit and get the patient to sign

    • C. 

      Call the patients room and get a verbal from the patient

    • D. 

      Nothing, the person assigned to the unsigned report will obtain the signatures for that day

  • 6. 
    L&D calls down and says they need a bedded outpatient account for a patient with abdominal pain.  The patient has a POB account, do you roll the POB to OBO?
    • A. 

      Yes

    • B. 

      No

    • C. 

      Yes, if she does not deliver you will redo the POB

  • 7. 
    You admit a patient as an OBO to L&D for decreased fetal movement, what is the occurence code?
    • A. 

      Onset of Symptoms or Illness

    • B. 

      Date of Last Menstrual Period

    • C. 

      Other Accident

  • 8. 
    The Ambulatory Surgery Center calls down and says that they cannot discharge a patient and the computer tells them that they have to call Admitting.  What do you need to do?
    • A. 

      Tell them to call the IT Help Desk because it is a system issue

    • B. 

      Discharge the patient per the time they say the patient went home

    • C. 

      Check the account to see if it is an RCO, if so facility transfer the patient and change the medical service

    • D. 

      Roll the account to a General Surgery and then they can discharge the account

  • 9. 
    You recieve an ED Rollover order and it states that the patient is going to be an EDIP.  When do you change the patient to EDIP status?
    • A. 

      When you receive the EDIP ED Rollover Order

    • B. 

      When the unit calls you and tells you they have received the patient from the ED

    • C. 

      You roll the patient to EDIP if it is going to be held in the ED longer than 1 hour

  • 10. 
    • A. 

      Any labwork being done once a month

    • B. 

      Any labwork being done more than once a month

    • C. 

      Any PT/INR (protime) patient being done more than once a month

    • D. 

      Outpatient Chemotherapy

    • E. 

      Risk Reduction Coumadin Clinic patients

    • F. 

      Pediatric Infusion patients

    • G. 

      PT/OT/CT patients

  • 11. 
    True or False: A surgical patient shows up to be checked in and the schedule says they are a General Surgery patient but the eventual medical service indicates they are to be a Ambulatory Surgery patient.  You register the patient with the medical service on the schedule.
    • A. 

      True

    • B. 

      False

  • 12. 
    A patient present to the reception counter and says that their physician sent them over to be admitted.  You call admitting and they do not have any information on the patient.  Who do you contact?  
    • A. 

      The physicians office

    • B. 

      Bed Control

    • C. 

      The supervisor

    • D. 

      Nursing Operations

  • 13. 
    A visitor comes to reception and asks for a patients room number, when you look up the patient you see that the system tells you the patient is a "No Info, No Visitors".  What do you say to the visitor?
    • A. 

      I'm sorry the patient has asked not to have any visitors or information given out

    • B. 

      That patient is not here

    • C. 

      I have no inofrmation on that patient

    • D. 

      Let me contact my supervisor

  • 14. 
    L&D calls down to request a OBO account for a patient that is having a NST (non stress test).  What do you list as the reason for visit?
    • A. 

      You inform L&D that you have to have symptoms or a diagnosis

    • B. 

      NST (non stress test)

    • C. 

      Pregnancy

    • D. 

      Abdominal Pain

  • 15. 
    A patient calls asking for an estimate for a procedure.  Who can do the estimate for the patient?
    • A. 

      The Trainer

    • B. 

      The Supervisor on Call

    • C. 

      The area of service

    • D. 

      Financial Counseling

  • 16. 
    You recieve a call to admit twins, one boy one girl.  The boy was born at 6:02pm and the girl was born at 6:12pm.  What baby name do you choose in the system?
    • A. 

      Baby boy, baby girl

    • B. 

      Baby boy1, baby girl 1

    • C. 

      Baby boy1, baby girl 2

    • D. 

      Baby boy 2, baby girl 2

  • 17. 
    You recieve a call to admit triplets, one boy and two girls.  The boy was born at 4:21am, and the girls were born at 4:31am and 4:43am.  What baby name do you choose in the system?
    • A. 

      Baby boy, baby girl, baby girl

    • B. 

      Baby boy 1, baby girl , baby girl 1

    • C. 

      Baby boy 1, baby girl 1, baby girl 2

    • D. 

      Baby boy, baby girl 1, baby girl 2

    • E. 

      Baby boy1, baby girl 2, baby girl 3

  • 18. 
    You receive a notice of potential ED rollover, when you go to the ED to get the patient sign the patient refuses to sign the inpatient COA but had previously signed the ED COA. Who would be your first contact?
    • A. 

      You inform the patient that we cannot admit them because they did not give consent

    • B. 

      You tell the ED Case Manager

    • C. 

      You call the admitting physician and inform them the patient is refusing to be admitted

    • D. 

      You inform the patients nurse

  • 19. 
    True or False:  CCU calls down and informs you they have a patient needs to be changed to a donor.  Once you have been given verbal notification you can create the new donor account as of the time you are notified.
    • A. 

      True

    • B. 

      False

  • 20. 
    5WT calls you to infom you that they have a patient that should have been rolled to acute.  Can you roll them once the unit checks the chart and confirms that there is an order in the paper chart for the patient to be acute?
    • A. 

      Yes

    • B. 

      No

  • 21. 
    A patient presents as a direct admit for registration. You begin the registration process and you receive a call from L&D to register an OBO patient.  You:
    • A. 

      Continue registering your direct admit and register the L&D patient as soon as you're done.

    • B. 

      Ask L&D if they can call back in a few minutes explaining you're in the middle of registering a direct admit

    • C. 

      Politely explain to the direct admit that you need to do an urgent registration

    • D. 

      Call ED and see if they can register the L&D

  • 22. 
    You have a lab walk-in patient requiring registration.  The Case Manager calls and informs you that she just entered a protocol order and needs you to update the patient status immediately.  You must:
    • A. 

      Stop what you are doing, check the fax for the protocol order and update the information immediatly

    • B. 

      Take down the information and watch for the protocol order to print, but continue registering the lab patient

    • C. 

      See if another intake rep is available to roll the admit immediatly

    • D. 

      Continue what you're doing and wait for the fax

  • 23. 
    • A. 

      2008

    • B. 

      2010

    • C. 

      2011

    • D. 

      2013

    • E. 

      2014

    • F. 

      2015

    • G. 

      2020

    • H. 

      2041

  • 24. 
    A patient presents in admitting for routine lab work.  They give you a Medicaid card for their medical insurance.  When you run the insurance through Emdeon you find the patient has Amerigroup.  You:
    • A. 

      Complete the registration and make sure you properly loaded the insurance as Amerigroup

    • B. 

      Inform the patient that we are not contracted providers for Amerigroup and advise them that they will need to go to a contracted lab

    • C. 

      Call your supervisor to get permission for the patient to have their labs drawn

    • D. 

      Contact E-Pals to have the patient screend for financial assistance

  • 25. 
    When sending labels to the floor, it is important to check that the first and last  label are for the same patient.  It is safe to assume that the first and last labels are the same, all the labels in between are the same.
    • A. 

      True

    • B. 

      False

  • 26. 
    If you are assigned responsibility for the Unsiged Report, you are responsible to get signatures for all patients on the unsigned report on that day.
    • A. 

      True

    • B. 

      False

  • 27. 
    If you are unable to get signatures for a patient on the Unsigned Report, you should save the forms for the person assigned to the unsigned report tomorrow.
    • A. 

      True

    • B. 

      False

  • 28. 
    Pediatric Infusion patients are registered as:
    • A. 

      Observation

    • B. 

      Outpatient

    • C. 

      Pre-Admit Testing

    • D. 

      Bedded Outpatient

  • 29. 
    An OCR patient should be registered with an encounter type of:
    • A. 

      Observation

    • B. 

      Outpatient

    • C. 

      Bedded Outpatient

    • D. 

      Ambulatory Surgery Center

  • 30. 
    If you are registering a patient for a CT or MRI and the account has not been PRD'd, you should register the patient and then email financial counseling.
    • A. 

      True

    • B. 

      False

  • 31. 
    A patient comes in with lab orders and states that they are having surgery next week at Renowm.  You would register this patient as:
    • A. 

      Outpatient

    • B. 

      Pre Admission Testing

    • C. 

      Ambulatory Surgery Center

    • D. 

      None of the Above, the patient should be having their work done at Renown

  • 32. 
    A patient comes in and states that they are schedule for surgery next week and were instructed by their doctor to come in for their pre-op testing.  You cannot find the patient on the PAT schedule .  What would you do next to confirm this patient is schedule for surgery?
    • A. 

      Call STAR

    • B. 

      Call your supervisor

    • C. 

      Look at the surgery schedule

    • D. 

      Call the doctor

  • 33. 
    Each intake representative needs to run the unsigned report every day they are schedule to work and obtain signatures for the accounts that they have registered.
    • A. 

      True

    • B. 

      False

  • 34. 
    An adult patient comes in for a "Type and Cross", this patient is registered as:
    • A. 

      Outpatient

    • B. 

      Pre Admit Testing

    • C. 

      Series Account

    • D. 

      Observation

  • 35. 
    When a patient comes in for a "Type and Cross" the intake representative place and armband on the patient.  The patient must wear this armband until:
    • A. 

      Their labs have been compelted

    • B. 

      They receive their infusion

    • C. 

      Their doctors calls them with their lab results

    • D. 

      They leave the hospital

  • 36. 
    A patient presents and states that their doctor send them to the hospital to have surgery but you do not see this patient on the surgery schedule.  You should next:
    • A. 

      Call bed control to see if the patient is a direct admit and should be starting in a room

    • B. 

      Call the surgery front desk to see if the pateint is an add-on

    • C. 

      Call the patient's doctor to confirm he's at the right hospital

    • D. 

      Call your supervisor for further instructions

  • 37. 
    If you check a patient in for their exam and they pay their copay but must then be re-scheduled what action do you need to take?
    • A. 

      Nothing, the patients payment will roll over to the visit when they come back.

    • B. 

      Give them the cash from your deposit drawer and then shred the receipt.

    • C. 

      Refer them to the Central Business Office (CBO) for a refund.

    • D. 

      Roll the account back to a Pre Reg and infom them that the payment will be applied to their balance when the testing is complete.

  • 38. 
    • A. 

      All ED Rollovers need to be EDIP'd

    • B. 

      If the order says "No Nurse"

    • C. 

      If the order says "No Bed"

    • D. 

      If the order says "Hold for Shift Change"

  • 39. 
    True or False: The registration date and time should reflect the time that the unit called to inform you that they have recieved the patient from the ED.
    • A. 

      True

    • B. 

      False

  • 40. 
    When you are working the front desk when should you notify the lead or a supervisor that there is a need for registration assistance?
    • A. 

      When you have more than 3 patients waiting

    • B. 

      When a patient is in jeopardy of missing their appointment

    • C. 

      When the volunteer has not arrived at 3:00

    • D. 

      If you receive more than 3 walk ins

    • E. 

      If a patient has a complaint regarding the nurse caring for a family member