Administration

23 Questions

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Administration

Administration, for final.


Questions and Answers
  • 1. 
    The most effective method of insuring funding for an agency is to:
    • A. 

      Write proposals to larger foundations

    • B. 

      Make broad-based efforts directed at attracting many small contributions

    • C. 

      Concentrate on attracting a few large private contributions

    • D. 

      Sponsor a concert

  • 2. 
    The term "effectiveness" when applied to agency function is measured by the:
    • A. 

      Accountability of a program

    • B. 

      Degree to which program goals are achieved

    • C. 

      Structure of organizational roles

    • D. 

      Cost per unit of service

  • 3. 
    A supervisor informs her unit that she wants questionnaires filled out by the end of the week. By Friday it is apparent that no one intends to submit them. Ms. Macket, a line social worker, says, "I heard that they are for research purposes." She suggests that everyone complete them. The workers respond by completing the forms. Ms Macket is using:
    • A. 

      Formal authority

    • B. 

      Authoritarian authority

    • C. 

      Informal authority

    • D. 

      Functional authority

  • 4. 
    • A. 

      Increase the salaries of the new staff

    • B. 

      Let them know the administration's awareness of their discontent

    • C. 

      Augment in-service or external educational opportunities

    • D. 

      Do nothing until the employees directly express their concerns

  • 5. 
    From the agency's perspective, the most important objective of supervision is to:
    • A. 

      Educate workers

    • B. 

      Assist clients

    • C. 

      Promote agency goals

    • D. 

      Promote worker autonomy

  • 6. 
    "Efficiency" in a social service agency is best defined by
    • A. 

      The ability of the agency to achieve its goals

    • B. 

      Zero based budgeting

    • C. 

      The resources expended to achieve a goal

    • D. 

      Objective management

  • 7. 
    Case consultation in social work is normally defined as:
    • A. 

      An informal arrangement between professional colleagues

    • B. 

      A formal arrangement involving two agencies

    • C. 

      Usually unfocused and open-ended

    • D. 

      A problem-solving contractual relationship between a knowledgable expert and a less knowledgable person

  • 8. 
    A caseworker is promoted to supervisor. The least likely consequence will be: 
    • A. 

      Reorientation of relationships with colleagues

    • B. 

      Alteration of self-perceptions

    • C. 

      Changes in attitudes towards agency goals

    • D. 

      An increase in peer support

  • 9. 
    A large multi-service agency develops a new organizational chart. The most probable appearance of the chart will be:
    • A. 

      A circle to communicate the interrelationships among the staff

    • B. 

      An inverted pyramid since the director wants to describe staff participation in the development of policies

    • C. 

      A regular pyramid to reflect authority relationships

    • D. 

      A regular pyramid that reflects both formal and informal lines of communication

  • 10. 
    A task of administrative supervision does not include:
    • A. 

      Initiating change or modifying agency policies

    • B. 

      Coordinating, facilitating, and sanctioning of work

    • C. 

      Work review and evaluation

    • D. 

      Assignment of work and planning

  • 11. 
    A community Fund survey reveals that the minority community is under-served by programs funded by the agency. To redress the balance, resources must be redirected and reallocated. Several agency programs are recommended for termination. One agency executive is convinced that her program meets a minority community need, but that its work is poorly understood. The first step in saving the program would be to:
    • A. 

      Send a letter to all Community Fund agencies suggesting that the process was flawed and that their interest is best served by joining with him in challenging the decision

    • B. 

      Prepare a detailed study of the population served and the program's accomplishments, mobilize board and community support, and ask the Community Fund to reconsider their decision

    • C. 

      Redesign the service to respond to the Community Fund's criticism and seek a change in the decision enxt year

    • D. 

      Arouse the press and community to bring pressure on the Community Fund

  • 12. 
    The formal leader in an organization is one:
    • A. 

      Whose power derives chiefly from the organizational pattern

    • B. 

      Whose ability to control others is largely due to persoal attributes

    • C. 

      Who commands positional power

    • D. 

      Who exhibits referent power

  • 13. 
    The most characteristic type of formal organization in our society
    • A. 

      Hierarchical

    • B. 

      Cooperative

    • C. 

      Flat

    • D. 

      A voluntary association

  • 14. 
    A director can increase administrative flexibility even though board support has declined when:
    • A. 

      The board is composed primarily of corporate executives

    • B. 

      The board members vary greatly in their motivation for serving on the board

    • C. 

      There is role conflict among board members and they are unable to take a unified position

    • D. 

      The board includes representatives from the group served by the agency

  • 15. 
    In an agency, perspective, group norms and the informal organizational structure:
    • A. 

      Provide lines of communication between staff and board members

    • B. 

      Provide a mechanism of control over the workers by the executive

    • C. 

      Influence the behavior of workers through peer pressure

    • D. 

      Support the stated goals of an organization

  • 16. 
    A neighborhood agency is approached by a citizen organization alarmed about teen alcohol abuse. The group asks the agency to develop programs to address the problem. The administrator is likely to first
    • A. 

      Assign a staff member to work with the group to evaluate the extent of the problem and propose possible solutions

    • B. 

      Refer the group to a specialized agency

    • C. 

      Suggest that a consultant be employed to develop a program

    • D. 

      Consider the group's legitimacy and influence in the community

  • 17. 
    An organizational chart does not provide information concerning:
    • A. 

      Grouping of components on a functional basis

    • B. 

      Financial sources and budgeting

    • C. 

      Superior/subordinate relationships

    • D. 

      Division of work into components

  • 18. 
    A social worker presents a request to her supervisor to prolong services to a client. Adding additional session contravenes agency service guidelines. The supervisor's most appropriate response is:
    • A. 

      "How come you are raising the issue when you know it differs from agency policy?"

    • B. 

      "Let us go see the administrator"

    • C. 

      "The issue appears to arise out of counter-transference with the client, so let's look at it"

    • D. 

      "I wish I could go along with your request, but agency policy prevents this. Can you provide justification?"

  • 19. 
    A major weakness of group supervision is:
    • A. 

      Members refrain from criticizing to maintain group harmony

    • B. 

      The supervisor abdicates leadership responsibilities

    • C. 

      Individual needs and anxieties may block cohesion

    • D. 

      Task and group maintenanceproblems are often in conflict with each other

  • 20. 
    • A. 

      "I understand how hard it is to function under such difficult circumstances"

    • B. 

      "I understand how difficult getting back to the issues I raised is, but..."

    • C. 

      "Have you considered a leave of absence?"

    • D. 

      "I know how difficult it must be. I had similar difficulties."

  • 21. 
    The agency director is creating a staff committee to plan a response to multicultural issues confronting the agency. In the covering memo to the staff outline the mission, purpose, and objectives of the committee, the direction must necessarily include:
    • A. 

      The time required to work on the committee

    • B. 

      The level of support from the board of directors

    • C. 

      Whether the committee is advisory or decision making

    • D. 

      The constituent agency departments represented on the committee

  • 22. 
    "The agency's purpose is to improve the social environment for children and their families and to address the conditions associated with child abuse by providing high quality clinical services to families and children." This is an example of a:
    • A. 

      Program statement

    • B. 

      Objective statement

    • C. 

      Goal statement

    • D. 

      Mission statement

  • 23. 
    Rita had a consensual affair with Phil, one of her co-workers. They stopped seeing each other. However, Phil has been sexually propositioning Rita over the last several weeks at work. Rita now finds Phil's sexual comments to her offensive. Does Rita have a viable sexual harassment claim against Phil based on these recent comments to her?
    • A. 

      No, because Rita had previously had an affair with Phil

    • B. 

      No, because verbal remarks, without any physical touching, are insufficient to predicate a sexual harassment claim

    • C. 

      Yes, because the affair between Rita and Phil ended several months ago

    • D. 

      No, unless Rita has made it clear to Phil that the affair is over and that she now finds his sexual remarks offensive

    • E. 

      Probably, if Phil continues to make sexual remarks in the future