Admin Corridor Vip Av Support Requests

6 Questions

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Admin Corridor Vip Av Support Requests

This quiz is to test your knowledge of how to create and process Audio / Video requests from VIPs.


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Questions and Answers
  • 1. 
    The process to follow when receiving a call for AV support is to...
    • A. 

      Create a request ticket and assign to Desktop.

    • B. 

      Create a request ticket and assign to AV / VTC Services.

    • C. 

      Create an incident ticket and assign to Desktop.

    • D. 

      Create an incident ticket and assign to AV / VTC Services.

  • 2. 
    The process to follow when receiving a call for AV support from a VIP is to...
    • A. 

      Create a request ticket and assign it to AV / VTC Services only.

    • B. 

      Create a request ticket, assign it to AV / VTC Services and send out a group page to Desktop Admin Corridor at 88088.

    • C. 

      Create a request ticket, assign it to AV / VTC Services and send a page out to either Harold Wong or Justin Stephens.

    • D. 

      Either b or c.

  • 3. 
    It is always necessary to page out for AV support requests from VIPs.
    • A. 

      True

    • B. 

      False

  • 4. 
    It is always necessary to page out for AV support requests from those other than VIPs.
    • A. 

      True

    • B. 

      False

  • 5. 
    To page out for AV support, send a page to Harold Wong for issues occurring at SMH or to Justin Stephens for issues occurring at RRUMC.  And for all other locations, send out a page to Desktop Admin Corridor.
    • A. 

      True

    • B. 

      False

  • 6. 
    For VIP AV Support requests, what should the priority be set as?
    • A. 

      Priority 3

    • B. 

      Priority 1

    • C. 

      Priority 2

    • D. 

      Priority 4