Active Listening

10 Questions | Total Attempts: 54

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Active Voice Quizzes & Trivia

Knowledge check for Uptraining on Active Listening

Questions and Answers
  • 1. 
    Is one of the most important skills that you can have
  • 2. 
    Is used when no feedback or response is intended or needed
  • 3. 
    This confirms understanding
  • 4. 
    Name at least one of the components of good customer interaction
  • 5. 
     is used by inserting verbal utterances (i.e. uh-huh, that's right etc.) or words into the conversation
  • 6. 
    Is also known as a better version of parroting.
  • 7. 
    Is re-stating the discussion in your own words to validate understanding.
  • 8. 
    Is used to gain a clearer understanding of the customer's topic, moving from a generic scope to something more specific. This is usually done in question form.
  • 9. 
    Assures both the listener and speaker the complex message that was received and understood.
  • 10. 
    Why is active listening closely related to customer interaction? (Maximum of 4 sentences for 2 points)