Can You Pass The Account Processing Test? Trivia Quiz

21 Questions | Total Attempts: 107

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Can You Pass The Account Processing Test? Trivia Quiz

This test is designed to see how well you have been trained and for management to determine where training can be improved. Please answer each question to the best of your knowledge.


Questions and Answers
  • 1. 
    In MAS how can you tell if the account is set up for cell primary?
  • 2. 
    You are working on a ROM review action and the activation fee wasn't correctly entered.  The $99 activation fee should have been entered to be paid over 3 months, but instead shows up as an upfront payment.  What do you need to do?
  • 3. 
    If you receive an orphan contract, what process do you follow to get it to your MOC.
  • 4. 
    Explain what is incorrect on this form A and B.
  • 5. 
    Explain the process you go through to change a piece of new equipment to existing. (start from reversing the Job)
  • 6. 
    A FOM has tried multiple times to explain to the ASM why they aren't allowed to use Deposit slips as POPs.  She's asked you to help clarify to the ASM why they can't use them.  Explain what you would say to the ASM to help them understand.
  • 7. 
    A tech consistantly refuses to install for a certain sales rep in the office, a situation comes up where this particualr rep makes a sale and the only available tech is the one mentioned above however just like in the past he won't do the install.  How would you help your FOM handle this situation.
  • 8. 
    If reports or AMAP stop working, what process should you follow to get it fixed?
  • 9. 
    A second translator is needed for equipment with ___ existing zones:
    • A. 

      2

    • B. 

      6

    • C. 

      7

    • D. 

      8

    • E. 

      10

  • 10. 
    If there is a POP action open for a customer who has consistantly paid their bill for 2 or more months, you are able to close the action as long as it does not violate the secondary policy.
    • A. 

      True

    • B. 

      False

  • 11. 
    What does a customer with 'E' credit have to do to be installed?
    • A. 

      Provided a voided check that has both the Primary and Secondaries name on it

    • B. 

      Pay for 24 months upfronts + any applicable install/upgrade

    • C. 

      They can't be installed

    • D. 

      Pay the entire contract + any applicable install/upgrade fees

  • 12. 
    How many points are reps alloted for each house if they charge a $99 activation fee?
    • A. 

      8

    • B. 

      8.5

    • C. 

      7

    • D. 

      6.5

    • E. 

      6

  • 13. 
    The report you use to track your contracts once they have been shipped is called the ____________.
  • 14. 
    What is the expected amount days to get a contract from install to filed?
  • 15. 
    If you've tried calling an ASM twice to follow up on how everything is going, then you have done your part and don't need to contact him further for that part of the month.
    • A. 

      True

    • B. 

      False

  • 16. 
    For each contract, the FOM audit and Corp audit must be performed by separate people.
    • A. 

      True

    • B. 

      False

  • 17. 
    Where do you find the credit score in MAS?
    • A. 

      Cust Site - Site - Site Options

    • B. 

      Cust Site - Customer - Cust Options

    • C. 

      Cust Site - Customer - Additional Info

    • D. 

      Cust Site - Site - Additional Info

  • 18. 
    Select all Paperwork actions that affect the reps pay upfront.
    • A. 

      OFFICE

    • B. 

      PRMENT

    • C. 

      PWKND

    • D. 

      CALLPW

    • E. 

      ROMREV

  • 19. 
    If a FOM is out of the office for 3 days or less for any reason they would still get their full salary.
    • A. 

      True

    • B. 

      False

  • 20. 
    Which of the following reasons would cause the office manager to be docked for accuracy.
    • A. 

      Not staying in the office until 5:30

    • B. 

      Incorrect Submittals

    • C. 

      Not communicating with their AOC

    • D. 

      Closing actions incorrectly

    • E. 

      Helping the other FOM accomplish their tasks

  • 21. 
    As long as the rep confirms that the primary and secondary customer are married even though they have last names, it is ok to accept a check in just the primaries name.
    • A. 

      True

    • B. 

      False