Identity Theft Red Flags Knowledge! Trivia Questions Quiz

12 Questions

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Identity Theft Red Flags Knowledge! Trivia Questions Quiz

The final portion of the Account Opening Identity Theft Red Flag training is the Knowledge Builder. The Knowledge Builder is designed to reinforce what you learned during the class. A passing score of 80% is required.


Questions and Answers
  • 1. 
    Where can a copy of Identity Theft Red Flag procedures for opening new accounts be found?
    • A. 

      LINC

    • B. 

      Retail Library

    • C. 

      World Wide Web

    • D. 

      None of the above

  • 2. 
    On which network drive are the Identity Theft Red Flag procedures for opening new accounts stored?
    • A. 

      The “X” drive

    • B. 

      On LINC

    • C. 

      On your computer’s hard drive

    • D. 

      There are no procedures for this

  • 3. 
    A customer cannot provide you with all CIP information.  What should you do?
    • A. 

      Open the account if they have all but one piece of CIP information

    • B. 

      Do not open the account

    • C. 

      Ask my supervisor if I can make an exception

    • D. 

      Open the account only after running ID authentication

  • 4. 
    A customer provides you with a social security number that is reported inactivated due to death.   What should you do?
    • A. 

      Run ID authentication

    • B. 

      Ask for additional pieces of ID

    • C. 

      Open the account and report the situation to the BSA department

    • D. 

      Decline the account

  • 5. 
    After running Qualifile you receive a notice that “multiple names are associated with this SSN”.  What should you do?
    • A. 

      Nothing. This is a common message and it is probably because the person had a name change.

    • B. 

      Run ID authentication and only open the account if they pass.

    • C. 

      Contact the BSA department for approval to proceed.

    • D. 

      Trip the robbery alarm.

  • 6. 
    Your applicant provides you with an ID that has the date of birth listed as 6/1/1975.   While running Qualifile you receive a response that the SSN was issued in 1970.  What should you do?
    • A. 

      Double check your input data, if the DOB matches what you input it is okay to open the account.

    • B. 

      Contact the Social Security Administration

    • C. 

      Contact ChexSystems to advise them of the error

    • D. 

      Decline the account

  • 7. 
    Qualifile returns a message that there is a date of birth mismatch.  What should you do?
    • A. 

      Open the account only if the customer can pass ID Authentication

    • B. 

      Double check the ID. If what you input matches the ID the account can be opened.

    • C. 

      Search the web to see if you can confirm the customer’s date of birth.

    • D. 

      Contact the Bureau of Motor Vehicles.

  • 8. 
    Qualfile returns a response that there is an address discrepancy.  What should you do?  (This question assumes the customer is present during the account opening process).
    • A. 

      Decline the account.

    • B. 

      Run the address through Google maps.

    • C. 

      Request a copy of a utility bill or payroll stub that was issued within the last year.

    • D. 

      Request a copy of a utility bill or payroll stub that shows customer’s current residency that was issued within the last 30 days.

  • 9. 
    Qualifile returns a “Name Match” response of failed.  What should you do?
    • A. 

      Contact your local police department and have them run the ID. If the ID check passes the account can be opened.

    • B. 

      Notify your supervisor and/or the BSA Department. The account cannot be opened.

    • C. 

      Get two more forms of ID and if they match the first ID the account can be opened.

    • D. 

      Run ID Authentication and if the customer passes the account can be opened.

  • 10. 
    Whenever you have an exception during the new account opening process you should refer to bank procedure.
    • A. 

      True

    • B. 

      False

  • 11. 
    A customer presents an ID that appears to have been altered.  What should you do?
    • A. 

      Open the account after running ID authentication

    • B. 

      Obtain another form of identification Decline the account

    • C. 

      Call the FBI Call the FBI

    • D. 

      Decline the account

  • 12. 
    All potentially suspicious activity should be reported to your supervisor and/or the BSA department.
    • A. 

      True

    • B. 

      False