Identity Theft Red Flags Knowledge! Trivia Questions Quiz

12 Questions

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Identity Theft Red Flags Knowledge! Trivia Questions Quiz


Questions and Answers
  • 1. 
    Where can a copy of Identity Theft Red Flag procedures for opening new accounts be found?
    • A. 

      LINC

    • B. 

      Retail Library

    • C. 

      World Wide Web

    • D. 

      None of the above

  • 2. 
    On which network drive are the Identity Theft Red Flag procedures for opening new accounts stored?
    • A. 

      The “X” drive

    • B. 

      On LINC

    • C. 

      On your computer’s hard drive

    • D. 

      There are no procedures for this

  • 3. 
    A customer cannot provide you with all CIP information.  What should you do?
    • A. 

      Open the account if they have all but one piece of CIP information

    • B. 

      Do not open the account

    • C. 

      Ask my supervisor if I can make an exception

    • D. 

      Open the account only after running ID authentication

  • 4. 
    A customer provides you with a social security number that is reported inactivated due to death.   What should you do?
    • A. 

      Run ID authentication

    • B. 

      Ask for additional pieces of ID

    • C. 

      Open the account and report the situation to the BSA department

    • D. 

      Decline the account

  • 5. 
    After running Qualifile you receive a notice that “multiple names are associated with this SSN”.  What should you do?
    • A. 

      Nothing. This is a common message and it is probably because the person had a name change.

    • B. 

      Run ID authentication and only open the account if they pass.

    • C. 

      Contact the BSA department for approval to proceed.

    • D. 

      Trip the robbery alarm.

  • 6. 
    Your applicant provides you with an ID that has the date of birth listed as 6/1/1975.   While running Qualifile you receive a response that the SSN was issued in 1970.  What should you do?
    • A. 

      Double check your input data, if the DOB matches what you input it is okay to open the account.

    • B. 

      Contact the Social Security Administration

    • C. 

      Contact ChexSystems to advise them of the error

    • D. 

      Decline the account

  • 7. 
    Qualifile returns a message that there is a date of birth mismatch.  What should you do?
    • A. 

      Open the account only if the customer can pass ID Authentication

    • B. 

      Double check the ID. If what you input matches the ID the account can be opened.

    • C. 

      Search the web to see if you can confirm the customer’s date of birth.

    • D. 

      Contact the Bureau of Motor Vehicles.

  • 8. 
    Qualfile returns a response that there is an address discrepancy.  What should you do?  (This question assumes the customer is present during the account opening process).
    • A. 

      Decline the account.

    • B. 

      Run the address through Google maps.

    • C. 

      Request a copy of a utility bill or payroll stub that was issued within the last year.

    • D. 

      Request a copy of a utility bill or payroll stub that shows customer’s current residency that was issued within the last 30 days.

  • 9. 
    Qualifile returns a “Name Match” response of failed.  What should you do?
    • A. 

      Contact your local police department and have them run the ID. If the ID check passes the account can be opened.

    • B. 

      Notify your supervisor and/or the BSA Department. The account cannot be opened.

    • C. 

      Get two more forms of ID and if they match the first ID the account can be opened.

    • D. 

      Run ID Authentication and if the customer passes the account can be opened.

  • 10. 
    Whenever you have an exception during the new account opening process you should refer to bank procedure.
    • A. 

      True

    • B. 

      False

  • 11. 
    A customer presents an ID that appears to have been altered.  What should you do?
    • A. 

      Open the account after running ID authentication

    • B. 

      Obtain another form of identification Decline the account

    • C. 

      Call the FBI Call the FBI

    • D. 

      Decline the account

  • 12. 
    All potentially suspicious activity should be reported to your supervisor and/or the BSA department.
    • A. 

      True

    • B. 

      False