Identity Theft Red Flags Knowledge! Trivia Questions Quiz
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- 1.Where can a copy of Identity Theft Red Flag procedures for opening new accounts be found?
- A.
LINC
- B.
Retail Library
- C.
World Wide Web
- D.
None of the above
- 2.On which network drive are the Identity Theft Red Flag procedures for opening new accounts stored?
- A.
The “X” drive
- B.
On LINC
- C.
On your computer’s hard drive
- D.
There are no procedures for this
- 3.A customer cannot provide you with all CIP information. What should you do?
- A.
Open the account if they have all but one piece of CIP information
- B.
Do not open the account
- C.
Ask my supervisor if I can make an exception
- D.
Open the account only after running ID authentication
- 4.A customer provides you with a social security number that is reported inactivated due to death. What should you do?
- A.
Run ID authentication
- B.
Ask for additional pieces of ID
- C.
Open the account and report the situation to the BSA department
- D.
Decline the account
- 5.After running Qualifile you receive a notice that “multiple names are associated with this SSN”. What should you do?
- A.
Nothing. This is a common message and it is probably because the person had a name change.
- B.
Run ID authentication and only open the account if they pass.
- C.
Contact the BSA department for approval to proceed.
- D.
Trip the robbery alarm.
- 6.Your applicant provides you with an ID that has the date of birth listed as 6/1/1975. While running Qualifile you receive a response that the SSN was issued in 1970. What should you do?
- A.
Double check your input data, if the DOB matches what you input it is okay to open the account.
- B.
Contact the Social Security Administration
- C.
Contact ChexSystems to advise them of the error
- D.
Decline the account
- 7.Qualifile returns a message that there is a date of birth mismatch. What should you do?
- A.
Open the account only if the customer can pass ID Authentication
- B.
Double check the ID. If what you input matches the ID the account can be opened.
- C.
Search the web to see if you can confirm the customer’s date of birth.
- D.
Contact the Bureau of Motor Vehicles.
- 8.Qualfile returns a response that there is an address discrepancy. What should you do? (This question assumes the customer is present during the account opening process).
- A.
Decline the account.
- B.
Run the address through Google maps.
- C.
Request a copy of a utility bill or payroll stub that was issued within the last year.
- D.
Request a copy of a utility bill or payroll stub that shows customer’s current residency that was issued within the last 30 days.
- 9.Qualifile returns a “Name Match” response of failed. What should you do?
- A.
Contact your local police department and have them run the ID. If the ID check passes the account can be opened.
- B.
Notify your supervisor and/or the BSA Department. The account cannot be opened.
- C.
Get two more forms of ID and if they match the first ID the account can be opened.
- D.
Run ID Authentication and if the customer passes the account can be opened.
- 10.Whenever you have an exception during the new account opening process you should refer to bank procedure.
- A.
True
- B.
False
- 11.A customer presents an ID that appears to have been altered. What should you do?
- A.
Open the account after running ID authentication
- B.
Obtain another form of identification Decline the account
- C.
Call the FBI Call the FBI
- D.
Decline the account
- 12.All potentially suspicious activity should be reported to your supervisor and/or the BSA department.
- A.
True
- B.
False
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