LINC
Retail Library
World Wide Web
None of the above
The “X” drive
On LINC
On your computer’s hard drive
There are no procedures for this
Open the account if they have all but one piece of CIP information
Do not open the account
Ask my supervisor if I can make an exception
Open the account only after running ID authentication
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Run ID authentication
Ask for additional pieces of ID
Open the account and report the situation to the BSA department
Decline the account
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Nothing. This is a common message and it is probably because the person had a name change.
Run ID authentication and only open the account if they pass.
Contact the BSA department for approval to proceed.
Trip the robbery alarm.
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Double check your input data, if the DOB matches what you input it is okay to open the account.
Contact the Social Security Administration
Contact ChexSystems to advise them of the error
Decline the account
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Open the account only if the customer can pass ID Authentication
Double check the ID. If what you input matches the ID the account can be opened.
Search the web to see if you can confirm the customer’s date of birth.
Contact the Bureau of Motor Vehicles.
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Decline the account.
Run the address through Google maps.
Request a copy of a utility bill or payroll stub that was issued within the last year.
Request a copy of a utility bill or payroll stub that shows customer’s current residency that was issued within the last 30 days.
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Contact your local police department and have them run the ID. If the ID check passes the account can be opened.
Notify your supervisor and/or the BSA Department. The account cannot be opened.
Get two more forms of ID and if they match the first ID the account can be opened.
Run ID Authentication and if the customer passes the account can be opened.
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True
False
Open the account after running ID authentication
Obtain another form of identification Decline the account
Call the FBI Call the FBI
Decline the account
True
False
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