Accenture - Bpos Support
This course corresponds to the 4 hour CIO course of the same name. This is found on the Training Development Site. Please use your Enterprise ID when taking this assessment.
- 1.BPOS refers to an internal initiative to move the following services to a Microsoft managed cloud offering:
- A.
SharePoint
- B.
Office Communicator
- C.
Live Meeting
- D.
Exchange
- 2.The following mailboxes will not be included in the migration:
- A.
Employees from the Products operating group
- B.
DCN employees
- C.
U.S. Federal group employees
- D.
None of the above, everyone will be migrated
- 3.An outlook client user who is migrated to Exchange 2010 will see their mailbox store increase to:
- A.
5GB
- B.
120GB
- C.
12GB
- D.
300MB
- 4.SharePoint migrations are limited to:
- A.
Sites under 3MB
- B.
All sites will be migrated
- C.
Team Services sites
- D.
U.S. Federal sites
- 5.Which of the following devices can be impacted by the Exchange 2010 migration:
- A.
IPhone users
- B.
Blackberry
- C.
OWA users
- D.
All of the above
- 6.Which of the following are tools provided by Microsoft to help manage the Exchange environment:
- A.
CMPMT
- B.
My Learning
- C.
BPOS
- D.
OCS
- 7.The service desk will escalate to ACIM when:
- A.
The issue requires further troubleshooting
- B.
There is a blackberry issue
- C.
The customer is using Outlook 2003
- D.
The incident does not require additional troubleshooting
- 8.The service desk can use the following templates to escalate incidents to ACIM:
- A.
BES Template
- B.
Outlook template
- C.
CMPMT template
- D.
OWA template
- 9.The new ITSM BPOS product categorizations should only be used when:
- A.
The incident is caused by the migration
- B.
The user is on Exchange 2010
- C.
The incident is for a U.S. Federal group mailbox
- D.
None of the above
- 10.If there are multiple users affected in an Exchange 2010 incident and it is declared an outage, the Service Desk should:
- A.
Assign the incident to ACIM
- B.
Follow the normal outage process
- C.
Contact Microsoft directly
- D.
Complete an escalation template
- 11.Users must be on Outlook ___ to use the PMT.
- A.
2003
- B.
2007
- C.
2003 SP3
- D.
2003 SP1
- 12.The ____ provides up to date information on known migration issues.
- A.
Microsoft knowledge base
- B.
Migration Reference Center
- C.
Technet.com
- D.
Escalation templates
- 13.When completing an escalation template, Service Desk agents will be asked to assign a ___ based on the Microsoft provided ___.
- A.
Difficulty, Assessment tool
- B.
Technician, Assignment table
- C.
Impact, Impact assessment
- D.
Severity, Severity matrix
- 14.Which of the following will change with OWA 2010 after migration:
- A.
The URL
- B.
The access list, or who can access OWA
- C.
The login format, users will now need the domain (dir/)
- D.
OWA will no longer be available after a user is migrated
- 15.Outlook 2003 users will receive the __, which will automatically configure their mail account settings after migration.
- A.
BES
- B.
CMPMT
- C.
PMT
- D.
AutoDiscover tool
- 16.After migration to Exchange 2010, some mobile device users may have to change their:
- A.
Connection method to HTTPS
- B.
Mail server name to email.accenture.com
- C.
Background picture
- D.
Service provider
- 17.The 2010 “ribbon” refers to what feature in team services sites created on SharePoint 2010?
- A.
A new context menu
- B.
An enhanced search feature
- C.
A new menu, much like Office 2007’s
- D.
All of the above
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