Accenture - Bpos Support

17 Questions | Total Attempts: 199

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Accenture - Bpos Support

This course corresponds to the 4 hour CIO course of the same name. This is found on the Training Development Site. Please use your Enterprise ID when taking this assessment.


Questions and Answers
  • 1. 
    BPOS refers to an internal initiative to move the following services to a Microsoft managed cloud offering:
    • A. 

      SharePoint

    • B. 

      Office Communicator

    • C. 

      Live Meeting

    • D. 

      Exchange

  • 2. 
    The following mailboxes will not be included in the migration:
    • A. 

      Employees from the Products operating group

    • B. 

      DCN employees

    • C. 

      U.S. Federal group employees

    • D. 

      None of the above, everyone will be migrated

  • 3. 
    An outlook client user who is migrated to Exchange 2010 will see their mailbox store increase to:
    • A. 

      5GB

    • B. 

      120GB

    • C. 

      12GB

    • D. 

      300MB

  • 4. 
    SharePoint migrations are limited to:
    • A. 

      Sites under 3MB

    • B. 

      All sites will be migrated

    • C. 

      Team Services sites

    • D. 

      U.S. Federal sites

  • 5. 
    Which of the following devices can be impacted by the Exchange 2010 migration:
    • A. 

      IPhone users

    • B. 

      Blackberry

    • C. 

      OWA users

    • D. 

      All of the above

  • 6. 
    Which of the following are tools provided by Microsoft to help manage the Exchange environment:
    • A. 

      CMPMT

    • B. 

      My Learning

    • C. 

      BPOS

    • D. 

      OCS

  • 7. 
    The service desk will escalate to ACIM when:
    • A. 

      The issue requires further troubleshooting

    • B. 

      There is a blackberry issue

    • C. 

      The customer is using Outlook 2003

    • D. 

      The incident does not require additional troubleshooting

  • 8. 
    The service desk can use the following templates to escalate incidents to ACIM:
    • A. 

      BES Template

    • B. 

      Outlook template

    • C. 

      CMPMT template

    • D. 

      OWA template

  • 9. 
    The new ITSM BPOS product categorizations should only be used when:
    • A. 

      The incident is caused by the migration

    • B. 

      The user is on Exchange 2010

    • C. 

      The incident is for a U.S. Federal group mailbox

    • D. 

      None of the above

  • 10. 
    If there are multiple users affected in an Exchange 2010 incident and it is declared an outage, the Service Desk should:
    • A. 

      Assign the incident to ACIM

    • B. 

      Follow the normal outage process

    • C. 

      Contact Microsoft directly

    • D. 

      Complete an escalation template

  • 11. 
    Users must be on Outlook ___ to use the PMT.
    • A. 

      2003

    • B. 

      2007

    • C. 

      2003 SP3

    • D. 

      2003 SP1

  • 12. 
    The ____ provides up to date information on known migration issues.
    • A. 

      Microsoft knowledge base

    • B. 

      Migration Reference Center

    • C. 

      Technet.com

    • D. 

      Escalation templates

  • 13. 
    When completing an escalation template, Service Desk agents will be asked to assign a ___ based on the Microsoft provided ___.
    • A. 

      Difficulty, Assessment tool

    • B. 

      Technician, Assignment table

    • C. 

      Impact, Impact assessment

    • D. 

      Severity, Severity matrix

  • 14. 
    Which of the following will change with OWA 2010 after migration:
    • A. 

      The URL

    • B. 

      The access list, or who can access OWA

    • C. 

      The login format, users will now need the domain (dir/)

    • D. 

      OWA will no longer be available after a user is migrated

  • 15. 
    Outlook 2003 users will receive the __, which will automatically configure their mail account settings after migration.
    • A. 

      BES

    • B. 

      CMPMT

    • C. 

      PMT

    • D. 

      AutoDiscover tool

  • 16. 
    After migration to Exchange 2010, some mobile device users may have to change their:
    • A. 

      Connection method to HTTPS

    • B. 

      Mail server name to email.accenture.com

    • C. 

      Background picture

    • D. 

      Service provider

  • 17. 
    The 2010 “ribbon” refers to what feature in team services sites created on SharePoint 2010?
    • A. 

      A new context menu

    • B. 

      An enhanced search feature

    • C. 

      A new menu, much like Office 2007’s

    • D. 

      All of the above

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