ACA Basic Code Of Ethics! Trivia Quiz

5 Questions | Total Attempts: 157

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ACA Basic Code Of Ethics! Trivia Quiz

Once you have reviewed the documentation on the ACA's Code of Ethics, please complete this short quiz. You may use the material as you take the quiz. You are allowed multiple attempts, so if you don't pass the first time around please take it again.


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Questions and Answers
  • 1. 
    Which of the following is prohibited by the ACA Code of Ethics?
    • A. 

      Advertising that your agency is PPMS certified

    • B. 

      Adopting an internal code of conduct in addition to ACA’s Code of Ethics

    • C. 

      Collect on accounts in other states

    • D. 

      Threatening or initiating collection litigation on time barred debts

  • 2. 
    If a collector is unable to provide verification of a debt in response to a consumer’s written request for verification, the collector should:
    • A. 

      Notate the account that we have not responded to the written request for verification, and continue collection efforts.

    • B. 

      Direct or request removal of the item from the consumer's credit report or report the item as disputed to the appropriate credit reporting agency, at the collector's next available opportunity.

    • C. 

      Notify their direct supervisor of the lack of documentation to verify the account, and reduce the call/letter frequency for that account.

    • D. 

      Notify the client of our inability to verify the debt and continue collection attempts until the client tells you they are unable to provide documentation as well.

  • 3. 
    When furnishing data on a consumer credit report, a collection agency has a duty to:
    • A. 

      Delete data furnished to a consumer credit reporting agency upon cancellation and return of an account to the creditor, forwarder or party holding title to the account.

    • B. 

      Continue reporting data for a canceled account to a consumer credit reporting agency, even if another agency, forwarder, or party holding title to the account has taken over the account.

    • C. 

      Ensure to furnish data to a consumer credit reporting agency even if authorization from client has not been obtained.

    • D. 

      Report on accounts in a manner than best enables an agency to collect on that account, e.g. alter the balance, date of last payment, date of listing, etc. to motivate payment from the debtor.

  • 4. 
    Which of the following crimes prevent you from being a member of ACA International?
    • A. 

      Tax evasion

    • B. 

      Fraud

    • C. 

      Identity theft

    • D. 

      All of the Above

  • 5. 
    Which of the following is NOT a duty of a Member of ACA International?
    • A. 

      Treat consumers with consideration and respect

    • B. 

      Adopt the FISH Philosophy in your agency.

    • C. 

      Comply with its contractual obligations to the National Automated Clearing House Association (NACHA).

    • D. 

      Communicate with consumers with honesty and integrity