AAT Level 2 Weaf Assignment 2
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Before attempting this assignment you should have read chapters 1 to 5 of your Osborne Book ”WORKING EFFECTIVELY IN ACCOUNTING” Tutorial and attempted the relevant chapter activities in your WORKBOOK. The pass mark for the assignment is 70% - should you fail then please review the areas where you are weak. If you are still having problems then please do not hesitate to contact AATFree. Good luck!
- 1.What is Communication?
- A.
Exchanging thoughts, ideas, and messages through speech, writing, signals, and body language
- B.
Imparting information
- C.
A system, such as mail, telephone, or television for sending and receiving messages
- D.
All of the above
- 2.Which is NOT a benefit of effective communication?
- A.
Enhanced interpersonal relationships
- B.
Clearer understanding of business goals
- C.
Revenue losses
- D.
Improved business and individual performance
- 3.Which of the following is NOT a barrier to effective communication?
- A.
Distraction
- B.
Noise and movement
- C.
Poor timing
- D.
Knowledge of subject
- E.
Asking questions
- 4.Which of the following is NOT helpful when communicating by e-mail?
- A.
Sending an e-mail several paragraphs long
- B.
Being aware of your tone before sending
- C.
Treat e-mail as you would a letter with a greeting, body, and closing
- D.
Use e-mail to follow-up on previous conversations
- E.
Organize your thoughts so it flows well
- 5.When dealing with an UPSET CALLER, which of the following is the WRONG course of action?
- A.
Remaining calm and polite, no matter the other person's tone or language
- B.
Acknowledge their frustration and empathise
- C.
Say, "I'm sorry, there's nothing we can do to help you."
- D.
Find a creative solution that works for both parties involved
- 6.Complete the following sentence: "Being a good listener..."
- A.
...means pretending you're interested in what the other person is saying."
- B.
...means you remain quiet and let the other person talk for a long, long time.
- C.
...isn't just waiting for your turn to speak."
- D.
...isn't a big part of effective communication."
- 7.Why is it important to know your own communication style?
- A.
So you can feel good about yourself
- B.
To learn more about your personality
- C.
So you can adjust your style when communicating with others who may have a very different style
- D.
So you can change everything about your personality
- E.
So you know if you have the "right" or "wrong" communication style
- 8.Communication is...
- A.
The process of sending messages
- B.
The proces of receiviing messages
- C.
The process of sending and receiving messsages
- D.
None of the above
- 9.Of the common mistakes that communicators make in emails or memos, what is the most damaging to the credibility of the writer?
- A.
Poor greetings or no greeting
- B.
Unnecessary copies
- C.
Unclear subject lines
- D.
Careless grammar, spelling, or punctuation
- 10.In preparing a PowerPoint presentation, you discover some material perfectly suited for your use. However, it is marked with ©. This means that
- A.
This material is the property of the U.K. government and may be used without reservation.
- B.
This material has been copied.
- C.
This material has been created by an organisation using this mark as its logo.
- D.
This material is copyrighted and its reproduction is protected by law.
- 11.When sending a fax: (Check all that apply)
- A.
Insert sheet(s) of paper to be faxed, dial the destination number, push send.
- B.
Make a copy of the document, as the original will be transported to the recipient.
- C.
The document prints on a receiving machine.
- 12.Record the following when taking a message: (Check all that apply)
- A.
Who message is for
- B.
Caller’s name and your name
- C.
Date & time of call
- D.
Purpose of call
- E.
Is return call expected? If so, the number to call
- 13.Which of the following are true? (Check all that apply)
- A.
Use the CC (Carbon Copy) function to copy your message to everyone.
- B.
Clearly summarise your message in the subject line.
- C.
FWDs that are funny should be sent to everyone in the office. Everyone loves a joke!
- D.
Company e-mail should not be used for any illegal or pornographic material.
- E.
Check your e-mail inbox regularly, throughout each day.
- 14.True or False: You should not include your name and title at the bottom of your e-mails when the recipient already knows who you are.
- A.
True
- B.
False
- 15.Choose the correct spelling:
- A.
Existance
- B.
Excistance
- C.
Existence
- D.
Existanse
- 16.Choose the correct spelling:
- A.
Cemetary
- B.
Cemetery
- C.
Cemmetery
- D.
Cematery
- 17.Choose the correct spelling:
- A.
Accidentally
- B.
Accidently
- C.
Accidentely
- D.
Accidentily
- 18.Choose the correct spelling:
- A.
Imediately
- B.
Immediataly
- C.
Immediatly
- D.
Immediately
- 19.A survey of 256 people who had been divorced at one time or another asked, 'What was the __________ reason you got a divorce?'
- A.
Principle
- B.
Principal
- 20.Some of these events have already been highlighted in the last days; others _________ new to you.
- A.
Maybe
- B.
May be
- 21.Over the past ten years, in order to achieve the growth, development, and scale necessary to go from less than 1,000 stores to 13,000 stores and beyond, we have had to make a series of decisions that, in retrospect, have __________ to the watering down of the Starbucks experience.
- A.
Lead
- B.
Led
- 22.Breaking news from Toy Fair: Barbie and Ken have broken up! After 43 years of dating, ________ all over for the prince and princess of plastic.
- A.
Its
- B.
It's
- 23.Visit a lake you're unfamiliar with, and you'll immediately realize you'd better do your homework if you want to hook the _____________ rainbow trout.
- A.
Illusive
- B.
Elusive
- 24.I kept dreaming that my fingerprints came up in an investigation for a major crime. The dreams were really disturbing, and I told my husband that I must have a guilty _____________.
- A.
Conscious
- B.
Conscience
- 25.I've always said that there's___________ of untapped talent out there.
- A.
Alot
- B.
A lot
- 26.We all have favourite movie quotations from some of our favourite actors. Regrettably, we can't always recall what movie or which actor. The full quote __________ us.
- A.
Alludes
- B.
Eludes
- 27.Here's some good _________ for students who want to find the perfect internship.
- A.
Advise
- B.
Advice
- 28._______ going to be Prime Minister in 2015?
- A.
Whose
- B.
Who's
- 29.What is a memo?
- A.
A quick, informal message
- B.
A quick, formal message
- C.
A slow and long message
- D.
A pointless message
- E.
A message with meaning
- 30.What does CC mean?
- A.
Cuddly copy
- B.
Creative copy
- C.
Carbon copy
- D.
Cat copy
- E.
Creature copy
- 31.What is the point of a memo?
- A.
No point
- B.
To make us do more work
- C.
Quick and easy
- D.
Hard to create
- E.
Fun and entertaining
- 32.Who is likely to use memo's often?
- A.
Family
- B.
Friends
- C.
Businesses
- D.
The pet dog
- E.
Bob the Builder
- 33.Is it important to check your spelling?
- A.
Always!
- B.
Never
- C.
Sometimes
- D.
Occasionally
- E.
Frequently
- 34.There are__________ paragraphs in memos.
- A.
Short
- B.
Long
- C.
Any length
- D.
No
- 35.On the top of a memo, you need to have; To, From, Date, and Re.
- A.
True
- B.
False
- 36.What does it mean when you type in ALL CAPS?
- A.
You are shouting
- B.
You are happy
- C.
You accidently hit the Caps Lock key
- D.
You don't know what you are doing
- 37.If you get a suspicious email from someone you don't know what should you do??
- A.
Just delete the email right away
- B.
Shut down the computer right away and call a techie!
- C.
Try to figure out who sent you the email.
- 38.An Attachment is....
- A.
An email from your BFF
- B.
A special feeling you get from a joke email
- C.
A file, like a photo or document that is sent with your email to another person.
- 39.Which of the following is the place you would check to see any recent messages sent to you?
- A.
Junk email folder
- B.
Inbox
- C.
Sent Items
- 40.The subject line in an email message...
- A.
Isn't required really, you should skip it to save time
- B.
Gives the recipient a clue about the main idea of the message
- C.
Is the person you are sending the email to
- 41.A phishing email usually means...
- A.
An email from a friend about the best places to buy fishing equipment online.
- B.
An email that has a dirty joke in it.
- C.
An email that asks for personal information, like passwords, credit card numbers...
- 42.Which of the following choices is a legitimate email Address?
- A.
- B.
Jdoe.billerica.com
- C.
Www.jdoe.billerica.com
- 43.If someone sends you an email Chain Letter, that asks you to send the email to all your friends or you will have bad luck, or something like that...what should you do???
- A.
Send it to only your best friends
- B.
Delete the email - "chain" email is forbidden on all email systems
- C.
Keep it in your inbox and figure out who to send it to later
- 44.What is the rule about replying to someone in email??
- A.
You must reply on the same day
- B.
You must reply within 5 business days
- C.
What rule?? it's up to you and your schedule!
- 45.If you click on "reply to all" when sending a message to someone, who has sent you an email...what does this mean???
- A.
Your reply will be sent to everyone listed on the "to" line of the original email.
- B.
Your reply will be sent to every teacher in Billerica
- C.
Your reply will go to everyone in your contacts list
- 46............................. is a program that is used to detect unsolicited and unwanted e-mail and prevent those messages from getting to a user's inbox.
- A.
Spam Filter
- B.
White list
- C.
Black list
- D.
Grey listing
- E.
Catch-All
- 47.POP is a client/server protocol which is used to ..........................
- A.
Authenticate the email
- B.
Receive the emails
- C.
Send the emails
- D.
Increase the mailbox size
- E.
Filter the email
- 48.When using a computer, how can you reduce the amount of paper you use?
- A.
Don't Print
- B.
Print back to back
- C.
Use reycled paper
- 49.What piece of Office Equipment would you use to destroy documents?
- A.
Recyle Bin
- B.
Shredder
- C.
Fax Machine
- 50.Paper should always be loaded into the photocopier correctly to prevent..........
- A.
Messy Work
- B.
Toner Wastage
- C.
Jams
- 51.To send an exact copy of a document you would use a.....
- A.
Printer
- B.
Fax
- C.
Mobile Phone
- 52.What piece of equipment is used to work out postage and stamp mail
- A.
Photocopier
- B.
Fax Machine
- C.
Franking Machine
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