Exchanging thoughts, ideas, and messages through speech, writing, signals, and body language
A system, such as mail, telephone, or television for sending and receiving messages
All of the above
Enhanced interpersonal relationships
Clearer understanding of business goals
Improved business and individual performance
Noise and movement
Knowledge of subject
Sending an e-mail several paragraphs long
Being aware of your tone before sending
Treat e-mail as you would a letter with a greeting, body, and closing
Use e-mail to follow-up on previous conversations
Organize your thoughts so it flows well
Remaining calm and polite, no matter the other person's tone or language
Acknowledge their frustration and empathise
Say, "I'm sorry, there's nothing we can do to help you."
Find a creative solution that works for both parties involved
...means pretending you're interested in what the other person is saying."
...means you remain quiet and let the other person talk for a long, long time.
...isn't just waiting for your turn to speak."
...isn't a big part of effective communication."
So you can feel good about yourself
To learn more about your personality
So you can adjust your style when communicating with others who may have a very different style
So you can change everything about your personality
So you know if you have the "right" or "wrong" communication style
The process of sending messages
The proces of receiviing messages
The process of sending and receiving messsages
None of the above
Poor greetings or no greeting
Unclear subject lines
Careless grammar, spelling, or punctuation
This material is the property of the U.K. government and may be used without reservation.
This material has been copied.
This material has been created by an organisation using this mark as its logo.
This material is copyrighted and its reproduction is protected by law.
Insert sheet(s) of paper to be faxed, dial the destination number, push send.
Make a copy of the document, as the original will be transported to the recipient.
The document prints on a receiving machine.
Who message is for
Caller’s name and your name
Date & time of call
Purpose of call
Is return call expected? If so, the number to call
Use the CC (Carbon Copy) function to copy your message to everyone.
Clearly summarise your message in the subject line.
FWDs that are funny should be sent to everyone in the office. Everyone loves a joke!
Company e-mail should not be used for any illegal or pornographic material.
Check your e-mail inbox regularly, throughout each day.
A quick, informal message
A quick, formal message
A slow and long message
A pointless message
A message with meaning
To make us do more work
Quick and easy
Hard to create
Fun and entertaining
The pet dog
Bob the Builder
You are shouting
You are happy
You accidently hit the Caps Lock key
You don't know what you are doing
Just delete the email right away
Shut down the computer right away and call a techie!
Try to figure out who sent you the email.
An email from your BFF
A special feeling you get from a joke email
A file, like a photo or document that is sent with your email to another person.
Junk email folder
Isn't required really, you should skip it to save time
Gives the recipient a clue about the main idea of the message
Is the person you are sending the email to
An email from a friend about the best places to buy fishing equipment online.
An email that has a dirty joke in it.
An email that asks for personal information, like passwords, credit card numbers...
Send it to only your best friends
Delete the email - "chain" email is forbidden on all email systems
Keep it in your inbox and figure out who to send it to later
You must reply on the same day
You must reply within 5 business days
What rule?? it's up to you and your schedule!
Your reply will be sent to everyone listed on the "to" line of the original email.
Your reply will be sent to every teacher in Billerica
Your reply will go to everyone in your contacts list
Authenticate the email
Receive the emails
Send the emails
Increase the mailbox size
Filter the email
Print back to back
Use reycled paper