Exchanging thoughts, ideas, and messages through speech, writing, signals, and body language
A system, such as mail, telephone, or television for sending and receiving messages
All of the above
Enhanced interpersonal relationships
Clearer understanding of business goals
Improved business and individual performance
Noise and movement
Knowledge of subject
Sending an e-mail several paragraphs long
Being aware of your tone before sending
Treat e-mail as you would a letter with a greeting, body, and closing
Use e-mail to follow-up on previous conversations
Organize your thoughts so it flows well
Remaining calm and polite, no matter the other person's tone or language
Acknowledge their frustration and empathise
Say, "I'm sorry, there's nothing we can do to help you."
Find a creative solution that works for both parties involved
...means pretending you're interested in what the other person is saying."
...means you remain quiet and let the other person talk for a long, long time.
...isn't just waiting for your turn to speak."
...isn't a big part of effective communication."
So you can feel good about yourself
To learn more about your personality
So you can adjust your style when communicating with others who may have a very different style
So you can change everything about your personality
So you know if you have the "right" or "wrong" communication style
The process of sending messages
The proces of receiviing messages
The process of sending and receiving messsages
None of the above
Poor greetings or no greeting
Unclear subject lines
Careless grammar, spelling, or punctuation
This material is the property of the U.K. government and may be used without reservation.
This material has been copied.
This material has been created by an organisation using this mark as its logo.
This material is copyrighted and its reproduction is protected by law.
Insert sheet(s) of paper to be faxed, dial the destination number, push send.
Make a copy of the document, as the original will be transported to the recipient.
The document prints on a receiving machine.
Who message is for
Caller’s name and your name
Date & time of call
Purpose of call
Is return call expected? If so, the number to call
Use the CC (Carbon Copy) function to copy your message to everyone.
Clearly summarise your message in the subject line.
FWDs that are funny should be sent to everyone in the office. Everyone loves a joke!
Company e-mail should not be used for any illegal or pornographic material.
Check your e-mail inbox regularly, throughout each day.