Section 1.2—quiz: Power And Empowerment
Multiple-Choice Questions Choose the best answer to each question by circling the appropriate letter.
- 1.Which of the following activities is more likely to happen in a centralized organization?
- A.
The general manager approves all group rates before they are offered to a client.
- B.
The general manager reviews sales reports on a weekly basis to determine whether the hotel is meeting its goals.
- C.
Sales associates avoid solving problems in other districts because they don’t want to cross boundaries.
- D.
The sales associate is able to bargain with clients based on established revenue management goals.
- 2.Which of the following activities is more likely to happen in a decentralized organization?
- A.
The general manager approves all group rates before they are offered to a client.
- B.
The general manager reviews sales reports on a weekly basis to determine whether the hotel is meeting its goals.
- C.
Sales associates avoid solving problems in other districts because they don’t want to cross boundaries.
- D.
The sales associate is able to bargain with clients based on established revenue management goals.
- 3.“Managers with authority must accept responsibility for their decisions and be able to justify their actions to their managers” defines what concept?
- A.
Authority
- B.
Accountability
- C.
Chain of command
- D.
Learned helplessness
- 4.Kara was recently promoted to telemarketing director. The general manager told her she could implement whatever policy she wanted in order to increase the number of sales made from telemarketing. She immediately wrote scripts offering special discounts to leisure travelers who stay a week at the property during the summer. A month later, the group sales manager is furious because there are not enough rooms left to offer in blocks. What management problem is occuring?
- A.
Learned helplessness
- B.
Authority but little responsibility
- C.
Responsibility but little authority
- D.
Decentralization
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