05d Rcs: Phone Follow-up - Jerry Seiner Kia Sj

8 Questions

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Questions and Answers
  • 1. 
    • A. 

      CPP

    • B. 

      NVE

    • C. 

      FMD

    • D. 

      Response Module

  • 2. 
     You should only contact current service clients.
    • A. 

      True

    • B. 

      False

  • 3. 
    Never ask a question that ___________.
    • A. 

      Can be answered "no".

    • B. 

      Is not approved by management.

    • C. 

      That brings about a chit-chat conversation.

    • D. 

      You don't already know the answer to.

  • 4. 
    Perseverance is necessary and you must contact ____ people per day; this will help you gain knowledge and experience.
    • A. 

      10

    • B. 

      5

    • C. 

      15

    • D. 

      20

  • 5. 
    A voicemail left for a client counts as a contact.
    • A. 

      True

    • B. 

      False

  • 6. 
    • A. 

      Make an appointment.

    • B. 

      Earn referrals.

    • C. 

      Meet the client face to face.

    • D. 

      All of these

  • 7. 
    Completion of the TPS course is necessary for service phone follow-up to succeed and teaches you necessary phone skills.
    • A. 

      True

    • B. 

      False

  • 8. 
    Speaking on the telephone is better than written communication because...
    • A. 

      It conveys inflection and tone of voice.

    • B. 

      It is less expensive.

    • C. 

      It is less time consuming.

    • D. 

      None of these.