AODA Quiz

10 Questions | Total Attempts: 479

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AODA Quiz


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Questions and Answers
  • 1. 
    The vision behind the AODA is to achieve accessibility for Ontarians with disabilities by 2025.   
    • A. 

      True

    • B. 

      False

  • 2. 
    Employers must develop and post workplace policies, practices and procedures on providing goods or services to customers with disabilities
    • A. 

      True

    • B. 

      False

  • 3. 
    Service Animals must be allowed to go everywhere with their owner.
    • A. 

      True

    • B. 

      False

  • 4. 
    Some general service tips for supporting customers with disabilities include 
    • A. 

      Ask, “How may I help you?”

    • B. 

      Be patient

    • C. 

      Do not make assumptions

    • D. 

      Speak directly to the customer

  • 5. 
    In most cases you will be able to tell right away whether someone has a disability.
    • A. 

      True

    • B. 

      False

  • 6. 
    Only people with vision loss have service animals
    • A. 

      True

    • B. 

      False

  • 7. 
    If there is a service disruption, such as an out-of-order elevator, you should 
    • A. 

      Notify your supervisor

    • B. 

      Provide signs notifying of the disruption

    • C. 

      Find a way to accommodate people with disabilities

    • D. 

      Make it somebody else's problem

  • 8. 
    What is the legislation prohibiting discrimination against people who are disabled?
    • A. 

      The Ontario Human Rights Code

    • B. 

      The Civil Rights Act

    • C. 

      The Harassment Policy

    • D. 

      The Disabilities Act

  • 9. 
    A barrier-free environment is one that a person who has a disability can use, but may require some assistance to complete tasks
    • A. 

      True

    • B. 

      False

  • 10. 
    Which is an example of an assistive device?
    • A. 

      Scooter

    • B. 

      Running Shoes

    • C. 

      White Cane