Quiz: Koodo Compliance Questions! Trivia Test

10 Questions | Total Attempts: 20

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Quiz: Koodo Compliance Questions! Trivia Test

Below are some koodo compliance questions! If you have a mobile plan, there are some rules that you are expected to follow so that any issue you may face can be solved by the customer care agents. Failure to comply with some of the rules and guidelines may find the user missing out on some services. Take the quiz and see if you follow them.


Questions and Answers
  • 1. 
    Do you have your alarm card currently with you?  (If yes please show somebody in store. If you are not a key holder answer True)
    • A. 

      True

    • B. 

      False

  • 2. 
    When would you activate the DURESS CODE?
    • A. 

      If you are in the store with other employees and/or customers and there is a robbery situation

    • B. 

      When you feel in danger of a potential threat during store hours

    • C. 

      If you are alone and the robber takes you back to the store after hours or while while you are opening the store

    • D. 

      During store hours, after the robber leaves and it is safe to enter code

  • 3. 
    How do you initiate a DURESS CODE?
    • A. 

      Enter your stores 4 digit number on alarm pinpad

    • B. 

      Enter your Telus Identification # on alarm pinpad (Example: 877652)

    • C. 

      Call the Police after robber has left the store

  • 4. 
    Under what cash terminal is the Current health and safety binder located?
    • A. 

      Terminal 4

    • B. 

      Terminal 3

    • C. 

      Terminal 1

    • D. 

      Terminal 2

  • 5. 
    Where is the current health and safety policy located on Koodo Shop?
    • A. 

      Toolbox > Health And Safety

    • B. 

      Store Operations > Health And Safety

    • C. 

      Human Resources > Health and safety

    • D. 

      Sales > Health And Safety

  • 6. 
    Where do you locate the Mis-Shipment log on Koodo Shop?
    • A. 

      Toolbox > One stop shop > Mis-Shipment Log

    • B. 

      Merchandising > Inventory < Mis-Shipment Log

    • C. 

      Sales > Merchandising > Mis-Shipment Log

  • 7. 
    Where are the 2 panic buttons located?
    • A. 

      Register 1 and 2

    • B. 

      Register 2 and 4

    • C. 

      Register 2 and 3

    • D. 

      Register 1 and 4

  • 8. 
    When do you use the panic buttons?
    • A. 

      If there is a fire

    • B. 

      If you need to contact security

    • C. 

      After the robber has left and you are out of harms way or you feel threatened

    • D. 

      If there is a medical emergancy

  • 9. 
    How do you reset the Panic Buttons?
    • A. 

      Contacting the alarm company

    • B. 

      With the panic button reset fork/tool or a common paperclip

    • C. 

      Calling Mall security

  • 10. 
    When responding to an alarm activation call ( Select all steps that are applicable)
    • A. 

      Call 911 if there is evidence of break in

    • B. 

      Do not enter premise until advised by police that it is safe

    • C. 

      Open all doors and locked cabinets and put store alarm in test mode

    • D. 

      Call your store manager and/or area manager and loss prevention

    • E. 

      Run RIS inventory on hand report to validate what your store should have on hand

    • F. 

      Conduct and investigation to verify there is no missing inventory or cash

    • G. 

      Within 24 hours complete and submit the loss prevention incident report

    • H. 

      Scan and Email a copy of the police report to KS-OPERATIONS within 24 hours