Cyh Final Exam

15 Questions

Settings
Please wait...
Cyh Final Exam

Describe your quiz in a few sentences


Questions and Answers
  • 1. 
    In which cases do I need to call Time Warner Installation department?
    • A. 

      To Verify Address

    • B. 

      To set up an order since I have a confirmation number

    • C. 

      To ask about packages and promotions available

    • D. 

      All of the above

  • 2. 
    What information does Time Warner installation department request to run customer’s credit when setting up the account?
    • A. 

      Date of Birth and Driver License

    • B. 

      Driver License Number and Social Security Number

    • C. 

      Social Security Number and Date of Birth

    • D. 

      Date of Birth and Driver License or Social Security Number and Date of Birth

  • 3. 
    What information do I need to provide to the customer after placing the order on Time Warner installation department? 
    • A. 

      Installation date and time

    • B. 

      COD amount

    • C. 

      Account Number

    • D. 

      All of the above

  • 4. 
    I should save social security and date of birth on Agemini. 
    • A. 

      True

    • B. 

      False

  • 5. 
    Who is the provider for the following address? 60 Hope Shirey Way Newman GA 30263 
    • A. 

      Hughesnet G4

    • B. 

      Comcast

    • C. 

      Charter

    • D. 

      AT&T

  • 6. 
    Which number should I place on Agemini on the Provider WO # field on a Charter sale? 
    • A. 

      Account Number

    • B. 

      Confirmation Number

    • C. 

      Phone Number

    • D. 

      Work Order Number

  • 7. 
    I should break down the prices for the customer. 
    • A. 

      True

    • B. 

      False

  • 8. 
    If I set up a Cablevision order on Bridgevine what should I place on Agemini on Provider field? 
    • A. 

      Cablevision LF

    • B. 

      Bridgevine

  • 9. 
    What’s the name of the system where I set up Time Warner orders? 
    • A. 

      Time Warner

    • B. 

      Leapfrog

    • C. 

      Connect Your Home Tool

  • 10. 
    I should transfer to customer service when customer ask me to transfer him. 
    • A. 

      True

    • B. 

      False

  • 11. 
    Charlie calls you and tells you that he is an existing customer from Charter, he only has cable services and would like to add Internet services. What should you do? 
    • A. 

      It’s a customer services call since Charlie already has an account so you provide him with customer services phone number.

    • B. 

      You provide him with prices and process the order for him.

  • 12. 
    How much is Charter modem? 
    • A. 

      $5.99

    • B. 

      $5.00

    • C. 

      None of the above

  • 13. 
    Veronica wants to set up cable, internet and home phone with time warner she wants the Preferred TV cable and has 2 TV’s wants one DVR for her main TV and she wants the highest speed available with Wi-Fi. What would be the correct amount to quote the customer? 
    • A. 

      $171.46 plus taxes

    • B. 

      $165.47 plus taxes

    • C. 

      $161.46 plus taxes

    • D. 

      $158.47 plus taxes

  • 14. 
    Where can you verify the provider available in the area? 
    • A. 

      Agemini

    • B. 

      Leapfrog

    • C. 

      Connect Your Home Tool

  • 15. 
    I should follow the script verbatim. 
    • A. 

      True

    • B. 

      False