CCT4
- 1.
The first step that you should do when troubleshooting Business Class CDV, where the customer cannot dial out is
- A.
Verify the correct dial out number
- B.
Ensure that the data service is NOT on the voice line
- C.
Connect CPE directly to the eMTA and try to dial out
- D.
Verify dial tone and polarity
Correct Answer
D. Verify dial tone and polarity -
- 2.
The first step that you should do when troubleshooting Business Class CDV, where the customer cannot recieve calls of data is
- A.
Verify the correct dial out number
- B.
Ensure that the data service is NOT on the voice line
- C.
Connect CPE directly to the eMTA and try to dial out
- D.
Verify dial tone and polarity
Correct Answer
D. Verify dial tone and polarity -
- 3.
The first step that you should do when troubleshooting Business Class CDV, where the customer does not get a ring is
- A.
Disconnect eMTA from inside wire and check for voltage on customer wiring
- B.
Ensure that the data service is NOT on this line
- C.
Connect CPE directly to the eMTA and try to dial out
- D.
Verify dial tone and polarity
Correct Answer
A. Disconnect eMTA from inside wire and check for voltage on customer wiring -
- 4.
The device that strips AC power from the trunk cable and allows the RF to be manipulated is
- A.
Equalizer
- B.
Pad
- C.
Power Diplexer
- D.
RF Diplexer
Correct Answer
C. Power Diplexer -
- 5.
When routing through a drop ceiling
- A.
Lay cables across the ceiling tiles on the top of the tiles
- B.
Attach cables to the framework that holds the ceiling tile in place
- C.
Suspend cables above the tiles
- D.
Lay cables perpendicular to the tile bracing
Correct Answer
C. Suspend cables above the tiles -
- 6.
The current dial tone provider is called
- A.
CLEC
- B.
ILEC
- C.
MPOE
- D.
DLEC
Correct Answer
B. ILEC -
- 7.
The device that supplies DC power to an 8 port eMTA is a/an
- A.
UPS
- B.
No-Break
- C.
Back up power supply
- D.
LPSU
Correct Answer
D. LPSU -
- 8.
The best way to stop hackers is
- A.
An anti-virus
- B.
A Spyware blocker
- C.
A Pop up blocker
- D.
A firewall
Correct Answer
D. A firewall -
- 9.
What device allows you to select picture resolution
- A.
Scaler
- B.
Switcher
- C.
Video Distribution Unit
- D.
Stereo Receiver
Correct Answer
A. Scaler -
- 10.
The Black wire of a phone line would be spliced to what wire of the 25 pair color code
- A.
White/Blue
- B.
Blue/White
- C.
Orange/White
- D.
White/Orange
Correct Answer
D. White/Orange -
- 11.
This device is considered the hub of a home theater
- A.
Scaler
- B.
Switcher
- C.
Receiver
- D.
Video Sub Station
Correct Answer
C. Receiver -
- 12.
The MPEG process begins by
- A.
Splitting data into two types
- B.
Creating I pictures
- C.
P pictures cross coding
- D.
The GoP
Correct Answer
A. Splitting data into two types -
- 13.
The output of an RJ-31x jack is pins
- A.
1&8
- B.
2&4
- C.
4&5
- D.
1&3
Correct Answer
A. 1&8 -
- 14.
This version of MPEG is used for CATV
- A.
MPEG 1
- B.
MPEG 2
- C.
MPEG 4
- D.
DIVX
Correct Answer
B. MPEG 2 -
- 15.
How many pictures are in an MPG4 GOP
- A.
12
- B.
8
- C.
10
- D.
24
Correct Answer
A. 12 -
- 16.
The fiber optic cable connector used for digital stereo, from the back of the DCT is called
- A.
SPDIF
- B.
TOSLINK
- C.
Coax
- D.
Composite
Correct Answer
B. TOSLINK -
- 17.
What test is performed first, before ascending a pole
- A.
Visual
- B.
Prod
- C.
Sounding
- D.
FVD
Correct Answer
D. FVD -
- 18.
The orange RCA jack on the back of a DCT (labeled coax) uses what type of connection
- A.
SPDIF Digital
- B.
TOSLINK
- C.
Coax
- D.
Composite
Correct Answer
A. SPDIF Digital -
- 19.
What type of provisioning is being done when the modem is added to the account, but rate codes are not yet there?
- A.
Top Down
- B.
Bottom up
- C.
Self
- D.
SIK
Correct Answer
B. Bottom up -
- 20.
A customer has a Home Theater in a Box (HTiB). You can...
- A.
Unpack and set it up
- B.
Explain that we can only connect inputs to it
- C.
Set it up, if it's unboxed
- D.
Connect inputs and speakers
Correct Answer
B. Explain that we can only connect inputs to it -
- 21.
What command displays you computer's TCP/IP stack
- A.
Netstat -a
- B.
Ping
- C.
Ipconfig /flushdns
- D.
Ipconfig
Correct Answer
D. Ipconfig -
- 22.
The best way to stop hackers is
- A.
An anti-virus
- B.
A spyware blocker
- C.
A pop up blocker
- D.
A firewall
Correct Answer
D. A firewall -
- 23.
Which malicious software looks for security holes in a network to use to invade other computers
- A.
Worms
- B.
E-Mail virus
- C.
Trojans
- D.
Executables
Correct Answer
A. Worms -
- 24.
Which of the following is available to business class TV customers
- A.
DVR
- B.
On Demand services
- C.
HDTV
- D.
Pay per-view
- E.
All of the above
- F.
C and D
- G.
B,C,D
Correct Answer
F. C and D -
- 25.
During a Teleworker install, the customer's computer has no functional NIC. You....
- A.
Install a NIC for $30
- B.
Cancel the install
- C.
Point the customer to their own IT person
- D.
Provide a NIC free as a part of the service
Correct Answer
C. Point the customer to their own IT person -
- 26.
When you have a student shadowing you
- A.
You do the work, they observe
- B.
They do the work, you observe
- C.
They do the parts they have been trained in, you do the rest
- D.
They are responsible for the paperwork, you the physical work
Correct Answer
A. You do the work, they observe -
- 27.
Who is responsible to drive a ride along's training
- A.
Supervisor
- B.
Champion
- C.
L&D
- D.
Student
Correct Answer
B. Champion -
- 28.
When you have a student performing OJT
- A.
You do the work, they observe
- B.
They do the work, you observe
- C.
They do the parts they have been trained in, you do the rest
- D.
They are responsible for the paperwork, you the physical work
Correct Answer
B. They do the work, you observe -
- 29.
How often should a champion meet with a worker
- A.
Once a week minimum
- B.
As often as schedules permit
- C.
When asked
- D.
When supervisor agrees
Correct Answer
B. As often as schedules permit -
- 30.
When a champion provides feedback, it should be
- A.
Timely and brutally honest
- B.
Honest yet tactful
- C.
Written and oral
- D.
Documented in employees file
Correct Answer
B. Honest yet tactful -
- 31.
What is the name of the Def driving rule for scanning ahead of your vehicle
- A.
3-4 second rule
- B.
15 second rule
- C.
Watch-and-Wait rule
- D.
OSHA line 12.4
Correct Answer
B. 15 second rule -
- 32.
What is the final step in the Sales process
- A.
Ask for the sale
- B.
Position the product
- C.
Build rapport
- D.
Communicate the benefits
Correct Answer
A. Ask for the sale -
- 33.
The three picture types used in MPEG are
- A.
A,B,C
- B.
I,B,P
- C.
Intra-coded, Biphase, Cumulative
- D.
Moe, Larry, Curley
Correct Answer
B. I,B,P -
- 34.
DTCP stands for
- A.
Digital Transmission Content Protection
- B.
Data Transmission Copy Program
- C.
Digital Transport Copy Protection
- D.
Digital Terminal Copy Protection
Correct Answer
A. Digital Transmission Content Protection -
- 35.
What term describes an IP that can be seen across the Internet
- A.
Public non-routable
- B.
Private routable
- C.
Dynamic
- D.
Public routable
Correct Answer
D. Public routable -
- 36.
An 802.11g device is compatible with
- A.
802.11a
- B.
802.11b
- C.
802.11a and 802.11b
- D.
Only 802.11g devices
Correct Answer
B. 802.11b -
- 37.
To provide good wireless coverage where some laptops may be outside
- A.
Place the AP near a wall
- B.
Place the AP near a window
- C.
Keep the AP center in the house
- D.
Place the AP as high as possible
Correct Answer
B. Place the AP near a window -
- 38.
The range of an 802.11b wireless APs is
- A.
75-150"
- B.
25-125"
- C.
0-150"
- D.
100-150"
Correct Answer
D. 100-150" -
- 39.
802.11g is compatable with
- A.
802.11a
- B.
802.11b
- C.
802.11f
- D.
Only 802.11g devices
Correct Answer
B. 802.11b -
- 40.
Virus that trigger when a certain condition is met (such as a date) are said to be
- A.
Time released
- B.
Event Watching
- C.
Stealth Virus
- D.
Trojans
Correct Answer
B. Event Watching -
- 41.
Virus the exploits security holes are
- A.
Trojan Horses
- B.
E-mail Virus
- C.
Stealth Virus
- D.
Worms
Correct Answer
D. Worms -
- 42.
The process of readdressing your packets with routable IPs is called
- A.
NAT
- B.
PAT
- C.
Subnetting
- D.
DHCP
Correct Answer
A. NAT -
- 43.
A virus the appears to be a normal program, but when run causes damage is a/an
- A.
Worm
- B.
Memory resident
- C.
Trojan
- D.
E-mail
Correct Answer
C. Trojan -
- 44.
The relationship between you and the customer is called
- A.
Empathy
- B.
Mutual communications
- C.
Rapport
- D.
Rocky
Correct Answer
C. Rapport -
- 45.
The adult learning styles are
- A.
Oral, Visual, Hands-On
- B.
Visual, Auditory, Tactile
- C.
Bone head, brain dead, and rock
- D.
Seeing, hearing, doing
Correct Answer
B. Visual, Auditory, Tactile -
- 46.
Which jack/s is used with a 4 line eMTA
- A.
RJ-25/RJ-26
- B.
RJ-14/RJ-22
- C.
RJ-11/RJ-14
- D.
RJ-21X/RJ-31X
Correct Answer
C. RJ-11/RJ-14 -
- 47.
Which malicious software uses and address book to invade other computers
- A.
Worms
- B.
E-Mail virus
- C.
Trojans
- D.
Executables
Correct Answer
B. E-Mail virus -
- 48.
Repeating what was just said in different words is
- A.
Passive Listening
- B.
Active Listening
- C.
Paraphrasing
- D.
Not recommended
Correct Answer
C. Paraphrasing -
- 49.
An IP address of 192.168.2.1 is
- A.
Routable
- B.
Non-routable
- C.
Reserved
- D.
Autoconfiguration
Correct Answer
B. Non-routable -
- 50.
The three video encoded picture sequence for MPEG are
- A.
Audio, Video, Chroma
- B.
A picture, B picture, C picture
- C.
I picture, P picture, B picture
- D.
AVI, DIVX, WMV
Correct Answer
C. I picture, P picture, B picture -
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Current Version
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May 07, 2014Quiz Edited by
ProProfs Editorial Team -
May 05, 2014Quiz Created by
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