Austin Day 3 Assessment

8 Questions

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Austin Quizzes & Trivia

Questions and Answers
  • 1. 
    When troubleshooting automated message issues, reference the following portal section(s)
    • A. 

      Appointment History Detail

    • B. 

      Message on Demand

    • C. 

      Patient History

    • D. 

      Both A & C

  • 2. 
    When adding a new patient group, selecting Conditions will help us ensure the group results are what you have in mind.
    • A. 

      True

    • B. 

      False

  • 3. 
    If we do not make a patient group "unique by email", a parent of 4 kids would receive 4 separate emails.
    • A. 

      True

    • B. 

      False

  • 4. 
    If the client states "I can't see my reviews after I click on my Reviews section", and gives you permission to reset their password to access on your end, go to reset in:
    • A. 

      Edit My Info

    • B. 

      My Ratings

    • C. 

      Performance

    • D. 

      None of the Above

  • 5. 
    If a client mentions their "Reviews" tab is not showing on their Facebook page, you should check their Facebook page first and verify "Reviews" is simply below the sections visible on the screen
    • A. 

      True

    • B. 

      False

  • 6. 
    If a client has not yet added their reviews tab to their Facebook page, there is an instruction guide  that walks them through the steps in their portal
    • A. 

      True

    • B. 

      False

  • 7. 
    Which of the following ways can you message out to your patients via Message On Demand (MOD):
    • A. 

      Letters

    • B. 

      Postcards

    • C. 

      Emails

    • D. 

      All of the Above

  • 8. 
    Appointment History Detail within “Tools” can help you:
    • A. 

      Check appointments within the current week and what messages were sent

    • B. 

      Determine what patients are confirmed for a specific day

    • C. 

      Determine if an appointment is a recall type appointment or not

    • D. 

      All of the Above