Austin Day 2 Assessment

10 Questions

Settings
Please wait...
Austin Quizzes & Trivia

Questions and Answers
  • 1. 
    If a Client calls in and says "I do not know how to get to my portal,”  the proper Issue Tracker category/subcategory to select is Account/Login Difficulty.
    • A. 

      True

    • B. 

      False

  • 2. 
    If a Client calls in and says “I’m having trouble logging into my portal,” you can login to their private portal as an Admin and reset their password.
    • A. 

      True

    • B. 

      False

  • 3. 
     Issue Tracker provides the URL of the private portal address for Lighthouse clients under Account Description.
    • A. 

      True

    • B. 

      False

  • 4. 
    We are able to send clients our Business Associate Agreement as well as receive theirs.
    • A. 

      True

    • B. 

      False

  • 5. 
    The “Monthly Subscription” billing type includes monthly usage charges for add-on services like postcards and letters.
    • A. 

      True

    • B. 

      False

  • 6. 
    Updating payment methods for Lighthouse clients follows a similar process to updating for Yodle clients.
    • A. 

      True

    • B. 

      False

  • 7. 
    A Client calls in and says "How do I get to my portal"? What do you first encourage them to do?
    • A. 

      Hold for a moment while you locate the proper team member within Lighthouse

    • B. 

      Provide you with their username

    • C. 

      Go to www.lh360.com

    • D. 

      Revisit their email to locate previously sent portal access information

  • 8. 
    What is the currently standard monthly fee for the LH360 product?
    • A. 

      $199

    • B. 

      $299

    • C. 

      $999

    • D. 

      $1

  • 9. 
    When rescheduling a CSC for a client you should enter the time as which of the following?
    • A. 

      Central Time Zone

    • B. 

      Eastern Time Zone

    • C. 

      Pacific Time Zone

    • D. 

      Time Zone is not required

  • 10. 
    Our support email address for Lighthouse Dental Clients is: