Playful!

10 Questions

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Playful!

Is it possible to be playful and serious at the same time?


Questions and Answers
  • 1. 
    Really?  Play with our customers?
  • 2. 
    Being playful with customers can be difficult because...
    • A. 

      The customer may not be "in fun."

    • B. 

      It may interfere with your regular work.

    • C. 

      Other customers may not appreciate someone getting more attention.

    • D. 

      The weather may put customers in a bad mood.

  • 3. 
    "In fun" means...
    • A. 

      Someone has already started being playful with this customer.

    • B. 

      The customer is ready to play.

    • C. 

      Normal customer service is suspended due to a holiday.

    • D. 

      The customer is not in the mood for anything other than serious service.

  • 4. 
    Someone who has had a rough day...
    • A. 

      Definitely needs a playful approach.

    • B. 

      May not respond well to attempts to be playful.

    • C. 

      Needs you to keep trying until they get a good laugh.

  • 5. 
    If you aren't certain whether or not the customer might appreciate a little playfulness you should wait for the customer to make the first move.
    • A. 

      True

    • B. 

      False

  • 6. 
    Yep! Play with your customers!
  • 7. 
    Good customer service requires that we know a variety of standard phrases designed to charm the customer.  
    • A. 

      True... this takes some of the risk out of playing with customer.

    • B. 

      False... canned phrases don't work because every customer is unique.

  • 8. 
    People who are really good at playing with customers...
    • A. 

      Are naturals because being playful cannot be taught.

    • B. 

      Burn out quickly because being playful requires lots of energy.

    • C. 

      Should not work in high stress environments.

    • D. 

      Notice little things about the customer.

  • 9. 
    • A. 

      True

    • B. 

      False

  • 10. 
    Playing with customers requires good judgement... not every customer wants to play.
    • A. 

      True

    • B. 

      False

  • 11. 
    If you can't think of a reason to play with a customer it's okay to make up a holiday.
    • A. 

      True

    • B. 

      False

  • 12. 
    Make up a holiday that sounds like it may be a real holiday.