05e Rcs: The Shuttle - Jack Key Cj

10 Questions

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Driving Quizzes & Trivia

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Questions and Answers
  • 1. 
    The average household has how many vehicles?
    • A. 

      2

    • B. 

      1

    • C. 

      3

    • D. 

      4

  • 2. 
    As a shuttle driver, it is important to have staged vehicles ready to transport the service clients.
    • A. 

      True

    • B. 

      False

  • 3. 
    What is a staged vehicle?
    • A. 

      A vehicle that can carry at least three people.

    • B. 

      A vehicle that is fueled up and showroom ready.

    • C. 

      A vehicle that has completed it’s PDI (Pre-Delivery Inspection).

    • D. 

      All of these

  • 4. 
    When being a shuttle driver it is important to be courteous to the ______________.
    • A. 

      Client

    • B. 

      Service Advisor

    • C. 

      Both

    • D. 

      Neither

  • 5. 
     Interact sincerely with your client, but don’t discuss___________.
    • A. 

      Your children.

    • B. 

      Your hobbies.

    • C. 

      The auto industry.

    • D. 

      All of these

  • 6. 
     As a shuttle driver, your ultimate goal is to____________.
    • A. 

      Get the client to their destination.

    • B. 

      Gain information for a future field call.

  • 7. 
    A field call is performed by surprising a client by visiting them at their place of business.
    • A. 

      True

    • B. 

      False

  • 8. 
    Always use the same vehicle to drive the client to and from their destination, so the clients can appreciate that particular car.
    • A. 

      True

    • B. 

      False

  • 9. 
    During a shuttle ride back to the dealership, which of the following statements made by the client—if the conversation turns to the car—would be considered buying signals?
    • A. 

      "What are the payments on something like this?"

    • B. 

      "Are you offering any special financing options?"

    • C. 

      "My wife and I have been thinking about getting an SUV..."

    • D. 

      All of these

  • 10. 
    An Ultimate Image Sales Professional must be proactive in their approach to business.
    • A. 

      True

    • B. 

      False