Mobile Academy

73 Questions

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Academy Quizzes & Trivia

Questions and Answers
  • 1. 
    Who should have the most influence on the direction of the overall mobile project?
    • A. 

      Project Manager

    • B. 

      Senior Business Analyst

    • C. 

      Technical Architect

    • D. 

      User Experience

    • E. 

      Mobile Developer

    • F. 

      None of the Above

  • 2. 
    Which type of testing is not performed by QA team?
    • A. 

      Functional

    • B. 

      Usability

    • C. 

      Unit

    • D. 

      Regression

  • 3. 
    What is Unit Testing?
    • A. 

      A quick once over done by the developer to make sure the app doesn't have any obvious problems so as not to waste the rest of the team's time.

    • B. 

      A quick once over done by QA to make sure the app doesn't have any obvious problems so as not to waste the Customer's time.

    • C. 

      Developer written automated tests of individual units of code to catch issues that are typically difficult to find with manual or automated QA.

    • D. 

      Automated tests that run the entire app through a series of test cases that mimic how a user would interact with the app.

  • 4. 
    What are some advantages of automated testing? (choose 3) 
    • A. 

      Faster Testing Cycles

    • B. 

      Reduce Manual Regression

    • C. 

      Perform Usability Testing

    • D. 

      Testing with Continuous Integration

  • 5. 
    Which of these statements is true of regression tests? (choose 3)
    • A. 

      Can be automated

    • B. 

      Will help ensure previous working functionality have not been affected by recent changes

    • C. 

      Will help ensure changed areas of the software have not caused new defects

    • D. 

      Can only be run during user acceptance testing

    • E. 

      Is always automated

  • 6. 
    What does the acronym RASIC stand for?
    • A. 

      Responsible, Accountable, Signoff, Informed, Consulted

    • B. 

      Responsible, Accepting, Supporting, Informed, Consulted

    • C. 

      Roles, Accountable, Supporting, Informed, Consulted

    • D. 

      Responsible, Accountable, Supporting, Informed, Consulted

    • E. 

      Responsible, Accountable, Supporting, Informed, Creating

    • F. 

      Responsible, Accountable, Supporting, Inspecting, Consulted

  • 7. 
    The customer wants to distribute their iPad app to their internal employees and to employees of partner organizations. How can they best accomplish this?
    • A. 

      Sign and deliver the app to both groups using an Apple Enterprise Account and distribute "Over The Air" with a public web link.

    • B. 

      Sign the internal app using an Apple Enterprise Account and distribute with an MDM solution. Distribute the partner version using the Apple App Store.

    • C. 

      Distribute the app to both groups using the Apple App Store.

    • D. 

      Use the Salesforce.com Apple Account to distribute the app to all users.

  • 8. 
    The client has an emergency need to distribute the app within their organization, but does not yet have an Apple account. Can they use the Salesforce.com account for this on a temporary basis?
    • A. 

      No, it violates the terms of our agreement with Apple.

    • B. 

      Yes, but only for a period of less than 2 weeks.

    • C. 

      Yes, but only to 10 or less users / devices.

    • D. 

      Yes, there are no restrictions.

  • 9. 
    What happens if two roles are responsible for the same deliverable?
    • A. 

      Assign both an "R" in the RASIC matrix

    • B. 

      Assign one an "R" and the other an "S"

    • C. 

      Assign one an "R" and the other an "A"

    • D. 

      Assign an "R" to the Project Manager and a "C" to the others.

  • 10. 
    When could a Vison 2 Value workshop take place? (choose 3)
    • A. 

      At the beginning of a project

    • B. 

      Before a project, as a separate project

    • C. 

      As a one-day session during the BPR

    • D. 

      As an independent project

    • E. 

      After development has begun on a project, while the rest of the team has some spare time on their hands.

  • 11. 
    Which of these departments are often client stakeholders on a mobile project? (select all that apply)
    • A. 

      Marketing

    • B. 

      Legal

    • C. 

      Finance

    • D. 

      IT

    • E. 

      Security

    • F. 

      Center of Excellence

    • G. 

      Sales

  • 12. 
    For a mobile project, what activities should end users participate in? (choose 4)
    • A. 

      Vision 2 Value Workshop

    • B. 

      User Research

    • C. 

      Project Discovery Sessions

    • D. 

      Ideation Session

    • E. 

      Usability Testing

  • 13. 
    What Salesforce Services team members participate in the ideation sessions for a mobile project?  (choose 4)
    • A. 

      UX

    • B. 

      UI

    • C. 

      TA

    • D. 

      SBA

    • E. 

      QA

  • 14. 
    Salesforce One will support full offline mode in the Winter 14 launch.
    • A. 

      True

    • B. 

      False

  • 15. 
    Which Objects are accessible from Salesforce One? (choose all that apply)
    • A. 

      Accounts

    • B. 

      Contacts

    • C. 

      Opportunities

    • D. 

      Cases

    • E. 

      Custom Objects

  • 16. 
    With regards to Salesforce One, what does MDP stand for?
    • A. 

      Multi Dimensional Publisher

    • B. 

      Markov Decision Process

    • C. 

      Media Dispatch Protocol

    • D. 

      Mask Data Preparation

    • E. 

      Maldivian Democratic Party

  • 17. 
    When I create a MDP, it will appear: (choose 2)
    • A. 

      In the chatter feed in the browser

    • B. 

      In Salesforce One

    • C. 

      In the console

    • D. 

      On a dashboard page

  • 18. 
    Salesforce One allows ISVs/SIs to create custom apps that will run inside the Salesforce One mobile app.
    • A. 

      True

    • B. 

      False

  • 19. 
    Salesforce one will allow for the complete rebranding and 'skinning' of the application to a specific customer defined look and feel.
    • A. 

      True

    • B. 

      False

  • 20. 
    The Salesforce Mobile SDK can be used to develop apps for: (choose 2)
    • A. 

      IOS

    • B. 

      Android

    • C. 

      Windows 8

    • D. 

      Blackberry

  • 21. 
    A customer wants to develop an offline iPad app for their sales reps to use in the field. They will be downloading a lot of data, and performance of the app is critical. What is your recommendation?
    • A. 

      Develop the app as a native iPad app.

    • B. 

      Develop the app as a hybrid app.

    • C. 

      Develop the app as an HTML5 app.

    • D. 

      Develop the app using the SAP mobile platform instead.

  • 22. 
    A customer wants to deploy an app to their field service reps. Performance isn't necessarily top priority, and the app doesn't need to work offline. They have a BYOD policy, so have no real control over what devices the users will have, but most use either iOS or Android, with a few Windows 8 and Blackberry devices. The customer doesn't want their users to have to log in to use the app frequently as it slows down their ability to access the app.
    • A. 

      Develop the app as a native app for both iOS and Android

    • B. 

      Develop the app as a hybrid app for iOS and Android and a mobile web site for Windows 8 and Blackberry.

    • C. 

      Develop the app as an HTML5 app

    • D. 

      Buy iPads for everyone. They're waterproof now!

  • 23. 
    What Source Control solution do we use on mobile projects?
    • A. 

      Jenkins

    • B. 

      Git

    • C. 

      Phabricator

    • D. 

      SVN

  • 24. 
    Which of these is a non-functional requirement?
    • A. 

      The app will not fail.

    • B. 

      Synchronization in the App is failing when Content is deleted from the server. The app is crashing.

    • C. 

      All data stored on the device must be encrypted with AES256 bit encryption while the device is locked.

    • D. 

      The user will be able to search all Products and add them to a Quote.

  • 25. 
    Which of these is available for use by end-user mobile apps from the Salesforce API?
    • A. 

      Validation Rules

    • B. 

      Workflow Rules

    • C. 

      Triggers

    • D. 

      Page Layouts per Record Type

  • 26. 
    The Salesforce Mobile SDK includes functionality for: (choose 3)
    • A. 

      Authentication via OAuth 2

    • B. 

      Native data synchronization using OData

    • C. 

      REST API Wrappers

    • D. 

      Secure and encrypted offline database

  • 27. 
    What sorts of problems are found by Performance Testing? (choose 2)
    • A. 

      Sync Issues

    • B. 

      Crashes

    • C. 

      Usability issues

    • D. 

      Issues that may have been fixed previously, but have crept back into the app

  • 28. 
    Select the 3 buying signals that would lead the customer to building a custom mobile app on the Salesforce1 Platform.
    • A. 

      Build a Customer Facing Mobile App

    • B. 

      No need for Offline usage

    • C. 

      Wants to view standard Accounts and Opportunities View

    • D. 

      Wants a complex business process streamlined

    • E. 

      Wants QR Code scanning capabilities

  • 29. 
    Select 3 reasons why a customer would want to engage with Salesforce services vs. a partner
    • A. 

      Because we are expensive and higher price = higher quality

    • B. 

      Because we have a in-house design studio

    • C. 

      Because we have frameworks that reduce risk for projects

    • D. 

      Because we have a close relationship with the Product team

    • E. 

      Because we a have productized offerings

  • 30. 
    • A. 

      Use the Salesforce1 app and create a custom UI in Visualforce.

    • B. 

      Use the Salesforce Services Offline Framework to create a Mobile App

    • C. 

      Build Visualforce Pages on Salesforce that can be accessed via Mobile Browser

    • D. 

      Create Visualforce Pages that can be accessed from a Custom Mobile App Shell

    • E. 

      Not feasible at this time

  • 31. 
    Customer is looking to build out a Mobile application for their distributors that enables the them to log in and view and update their partner information. Can we use the Salesforce1 App for this use case?
    • A. 

      Yes

    • B. 

      No

  • 32. 
    Select 4 choices that are a key part of defining the scope for a project.
    • A. 

      Application Definition

    • B. 

      Salesforce.com Licenses

    • C. 

      Business Process

    • D. 

      Budget

    • E. 

      Platform & Technology

  • 33. 
    Before Scoping a project, what step must have taken place in the Sell process
    • A. 

      Support

    • B. 

      Application Definition

    • C. 

      Qualification

    • D. 

      Licenses

    • E. 

      Platform & Technology

  • 34. 
    A customer knows they want to get their reps enabled with mobile solutions quickly, but are not sure what their options are, or which technologies they should use. What package should you recommend?
    • A. 

      Mobile Design

    • B. 

      SF1 Engage

    • C. 

      Mobile Support

    • D. 

      DSA

    • E. 

      Mobile Strategy

  • 35. 
    A customer has just enabled Salesforce1 in their organization, but is getting complaints from their reps. It seems great, but doesn't meet their daily needs in the field. What package should you recommend?
    • A. 

      Mobile Design

    • B. 

      Salesforce1 Engage

    • C. 

      Mobile Support

    • D. 

      DSA

    • E. 

      Mobile Strategy

  • 36. 
    Customer has a defined Mobile vision for the next FY and has committed to build on the SF1 Platform. They are looking for the best option to retain a team for a long period that can help them execute their entire Mobile vision. What package do you recommend?
    • A. 

      Mobile Design

    • B. 

      SF1 Engage

    • C. 

      Mobile Support

    • D. 

      DSA

    • E. 

      Mobile Program

  • 37. 
    A customer has sales reps that call on surgeons and nursing staff in hospitals, doctor’s offices and in rural areas. Before a sales call, they need to check the payment history from their online corporate systems. During the sales call, reps need to present videos and other sales materials to buyers. Select the best option to present to the customer. 
    • A. 

      SF1 App

    • B. 

      SF1 + DSA

    • C. 

      Mobile Chatter App

    • D. 

      Salesforce Classic

    • E. 

      Custom App

  • 38. 
    Chatter is Required for SF1 mobile app to work?
    • A. 

      True

    • B. 

      False

  • 39. 
    The SF1 Mobile app supports all of the following operating systems except (Choose 3):
    • A. 

      IOS 7

    • B. 

      Blackberry 10

    • C. 

      Android 4.2

    • D. 

      Android 4.1

    • E. 

      Windows 8

  • 40. 
    In the SF1 app, tapping the "+" sign will display:
    • A. 

      Publisher Items

    • B. 

      Publisher Actions

    • C. 

      Punisher Actions

    • D. 

      Navigation Menu

    • E. 

      Angry Birds

  • 41. 
    In Salesforce1, the record view is made of (pick 3):
    • A. 

      Record Canvas

    • B. 

      Record Detail

    • C. 

      Record Feed

    • D. 

      Related Information Pages

    • E. 

      User Settings

  • 42. 
    The Salesforce1 Platform Consists of:
    • A. 

      Salesforce 1 Mobile App

    • B. 

      Salesforce A

    • C. 

      Mobile SDK

    • D. 

      Salesforce APIs

    • E. 

      All of the these

  • 43. 
    All VF pages will automatically work in SF1 mobile app
    • A. 

      True

    • B. 

      False

  • 44. 
    Which menu item will not display in the browser view of the salesforce 1 mobile app:
    • A. 

      Tasks

    • B. 

      Groups

    • C. 

      People

    • D. 

      Today

    • E. 

      Dashboards

  • 45. 
    Which of the following are prerequisites for getting publisher actions working in a production org (Choose 2)
    • A. 

      Enable Feed Tracking

    • B. 

      Enable SAML

    • C. 

      Set My Domain

    • D. 

      Enable Publisher Actions

    • E. 

      Call Barrett

  • 46. 
    Required fields can be removed from Publisher Action layouts as long as they have a predefined Field Value:
    • A. 

      True

    • B. 

      False

  • 47. 
    Where can visual force pages appear in the salesforce 1 mobile app (Choose 3):
    • A. 

      Navigation Menu

    • B. 

      Publisher Actions

    • C. 

      Record Actions

    • D. 

      Web Tab

    • E. 

      Mobile Cards

  • 48. 
    What roles within Salesforce Services can help with scoping functionality for a customer?
    • A. 

      Mobile Solution Architect

    • B. 

      Technical Architect on a project

    • C. 

      SVP

    • D. 

      Mobile Developer on a project

    • E. 

      Food Services

  • 49. 
    What does the change management framework “ADKAR” stand for?
    • A. 

      Awareness, Desire, Knowledge, Ability, Reinforcement

    • B. 

      Awareness, Drive, Knowledge, Assets, Recognition

    • C. 

      Awareness, Drive, Knowledge, Ability, Recognition

    • D. 

      Acknowledge, Desire, Knowledge, Assets, Reinforcement

  • 50. 
    When should Organization Change management start?
    • A. 

      Two weeks before UAT

    • B. 

      Project Kickoff

    • C. 

      Once communication plan is established

    • D. 

      Upon onboarding of training resource

  • 51. 
    What functions may roll into a Center of Excellence?
    • A. 

      Release Management

    • B. 

      Support Approach

    • C. 

      Demand Management

    • D. 

      All of the above

  • 52. 
    What is different about a Mobile project team vs. a traditional (Sales/Service) project (choose 2)?
    • A. 

      Resources need to be closer aligned

    • B. 

      Several new QA Resources are required

    • C. 

      XD is introduced for UI ad UX deliverables

  • 53. 
    Which of these are XD Disciplines (choose 4)
    • A. 

      User Engagement

    • B. 

      Experience Development

    • C. 

      User Experience

    • D. 

      Engagement Management

    • E. 

      Technical Strategy

    • F. 

      Experience Strategy

    • G. 

      Jimi Hendrix

  • 54. 
    Responsive Design creates a flexible design from a single codebase using (choose 3):
    • A. 

      Media Queries

    • B. 

      Fluid

    • C. 

      Fluid Grids

    • D. 

      Fluid Images

    • E. 

      Mobile Sites

    • F. 

      Mobile Apps

    • G. 

      User-Agent Sniffing

  • 55. 
    These are Responsive Design frameworks available for use on mobile web projects (choose 2):
    • A. 

      ResponsiveXD

    • B. 

      Visualforce

    • C. 

      Zurb Foundation

    • D. 

      Twitter Bootstrap

    • E. 

      PostgreSQL

    • F. 

      BackboneJS

  • 56. 
    These are good ways to deal with images in a responsive design (choose 3):
    • A. 

      Remove Images

    • B. 

      Percentage Based Re-Sizing

    • C. 

      Swap Images

    • D. 

      Dynamic Cropping

    • E. 

      Image Shaking

    • F. 

      Explosive Design

  • 57. 
    How is mobile testing different from web testing?
    • A. 

      User input differences

    • B. 

      Orientation

    • C. 

      Processing power

    • D. 

      Device and OS Fragmentation

    • E. 

      All of the above

  • 58. 
    Which of these is a Test Plan Feature?
    • A. 

      In Scope vs. Out of Scope

    • B. 

      Test Devices

    • C. 

      Test Environment and Expectations

    • D. 

      Testing Approach

    • E. 

      Triage Process

    • F. 

      All of the above

  • 59. 
    Risk is the product of:
    • A. 

      Vulnerability

    • B. 

      Consequences

    • C. 

      Issue

    • D. 

      Threat

    • E. 

      Security

    • F. 

      Mitigation

  • 60. 
    Mobile apps are sandboxed:
    • A. 

      On iOS only

    • B. 

      On Android only

    • C. 

      Only if the developer implements sandboxing

    • D. 

      Only if an MDM vendor's "wrapper" is deployed

    • E. 

      Always, on both iOS and Android

    • F. 

      Always, on both iOS and Android, but only if the device isn't jailbroken or rooted

  • 61. 
    The Android sandbox differs from iOS, in that Android uses:
    • A. 

      A kernel extension named Seatbelt

    • B. 

      The underlying Linux user security model

    • C. 

      Actual sand

    • D. 

      Proprietary MDM wrapper technology

    • E. 

      The underlying Windows user security model

  • 62. 
    Git is an example of:
    • A. 

      Source Control

    • B. 

      Github

    • C. 

      Continuous Integration

    • D. 

      Jenkins

    • E. 

      Integrated Development Environment (IDE)

  • 63. 
    When should a project be set up in source control?
    • A. 

      At the end of the project as a backup, when code is ready to be shipped.

    • B. 

      Immediately, before a line of code is written.

    • C. 

      At the end of the first sprint, when the QA team has signed off on the build.

    • D. 

      Whenever the development team feels the code is ready for code reviews to take place.

  • 64. 
    Continuous Integrations servers aid in custom development by (select 3):
    • A. 

      Enabling 1-click build distribution

    • B. 

      Automating the running of unit tests

    • C. 

      Taking human error out of the production build process

    • D. 

      Allowing developers to write their code on a single server

    • E. 

      Eliminating the need for QA

  • 65. 
    SmartStore databases are made up of:
    • A. 

      Campbells

    • B. 

      Stores

    • C. 

      Soups

    • D. 

      Jasons

    • E. 

      Hats

  • 66. 
    SmartSync requires SmartStore:
    • A. 

      True

    • B. 

      False

  • 67. 
    SmartStore stores this type of data:
    • A. 

      XML

    • B. 

      CSV

    • C. 

      Raw

    • D. 

      JSON

  • 68. 
    Tom is the SBA on a project and is putting together the pre-BPR questionnaire.  Mary is the PM and will need to add a number of questions, as will Steve, who is the architect.  In terms of the RASIC, what are the designations for SBA, PM, and TA?
    • A. 

      A,R,S

    • B. 

      R,S,S

    • C. 

      S,R,R

    • D. 

      R,S,C

  • 69. 
    We are undertaking a massive project which includes a custom mobile app, communities, and service cloud.  The kickoff and BPR are complete and we have scheduled some follow up meetings for week 2 to clarify some requirements and do a technical deep dive.  In addition to the core team (SBA/Functional Archtect, Project Manager, Solution Architect, and Experience Designer), who else should be involved in those meetings.
    • A. 

      Developers, so that they understand the requirements better and can develop a more robust solution.

    • B. 

      QA Lead so that he/she understands the context and can lead a more directed QA effort.

    • C. 

      The UI designer so that he/she can better understand the brand.

    • D. 

      All of the above so that we can foster collaboration.

    • E. 

      None of the above because the benefits of including everyone at this point in time do not justify the costs.

  • 70. 
    What are the three elements on a release burnup chart?
    • A. 

      Release Scope Points, Accepted Scope Points, Date

    • B. 

      Hours of work in the release, Hours of work remaining in the release, Date

    • C. 

      Points complete, Hours remaining, Target Points

    • D. 

      Story Points, Defect Points, Hours

  • 71. 
    There are 500 points remaining to be completed in the release, comprised of user stories and defects.  The team has averaged 135 points per sprint over the last four sprints and is not accumulating defects as technical debt.  There are 4 sprints remaining and the project is on budget per plan.  What best describes the status.
    • A. 

      Project is on track. No adjustments necessary.

    • B. 

      Project is behind. Need to adjust scope.

    • C. 

      Project is behind. Need to add another sprint.

    • D. 

      Project is in great shape. Raises and promotions for everybody.

  • 72. 
    Which App development building block is not available in the Lightning platform using "point-and-click" design?
    • A. 

      Approval and other workflow processes designer

    • B. 

      Native Android code builder

    • C. 

      Communities builder

    • D. 

      Multi-device screen builder

  • 73. 
    Is external data available for use in Salesforce1 Apps? [True or False]
    • A. 

      True

    • B. 

      False