2013 Ec Plpc Bb #26

5 Questions

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Questions and Answers
  • 1. 
    When processing a mailing address change or correction, what fields on the UBF Screen are updated?
    • A. 

      Only the mailing address field

    • B. 

      Mailing address should match location, update both fields

    • C. 

      Appropriate PIRL fields should be updated when changing a mailing address

    • D. 

      Correct the location address and release the change

  • 2. 
    When a location change is made on an existing Home, Condo, and/or Dwelling Fire Policy, what is the correct action to take?
    • A. 

      Process the change and update all PIRL fields to match GRIT

    • B. 

      Clear Awaiting Action

    • C. 

      Shut down change, send agent one way memo advising that loaction cannot be changed on a Homeowner, Condo, and/or Dwelling Fire policy

    • D. 

      Update the mailing address to match the location address change request

  • 3. 
    If a request is received to change a location address on a tenant policy, what is the proper process?
    • A. 

      Update the location address as requested and update all PIRL fields to match GRIT

    • B. 

      Always match the mailing and location addresses on the policy

    • C. 

      Update the mailing address, the contruction year, and send a memo to the agent

    • D. 

      Always use the effective date of 1-1-12 and change the named insured and the mailing address as requested

  • 4. 
    T52 Worktype - If an inspection is listed on ELR, what process should be followed?
    • A. 

      Go to eWorks and search for the Protection Class information

    • B. 

      Send a two-way memo to the agent asking for distance to fire hydrant

    • C. 

      Review Workbench for other policies and retrieve necessary information to update the policy

    • D. 

      Review ALPS for an inspection and use the information from ALPS. Update the policy effective the renewal date and document where the information came from

  • 5. 
    If a T51 error kicks on a policy, what are the appropriate steps to follow?
    • A. 

      Review policy notes and send a memo to the agent to confirm location

    • B. 

      Clear Awaiting Action

    • C. 

      Review GRIT for low confidence codes, review policy notes, review USPS.com, White Pages.com, etc for a correct address prior to sending a memo or calling the agent for an address

    • D. 

      Update the location address to match the mailing effective the current date