04 Tfs - Jack Key Nissan

10 Questions

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Management Quizzes & Trivia

Questions and Answers
  • 1. 
    • A. 

      Restaurant

    • B. 

      Office

    • C. 

      Nightclub

    • D. 

      Supermarket

  • 2. 
    Why would you want to conduct a field call?
    • A. 

      To prospect

    • B. 

      To earn referrals and appointments

    • C. 

      To stop waiting for business to come to you

    • D. 

      All of these are correct

  • 3. 
    You should set up your field call in advance with  ______________.
    • A. 

      Your client

    • B. 

      Your supervisor

    • C. 

      Your client's direct Supervisor

    • D. 

      None of these are correct

  • 4. 
    Have fun with your client and their co-workers when you are on a field call.
    • A. 

      True

    • B. 

      False

  • 5. 
    • A. 

      That same evening

    • B. 

      The next day

    • C. 

      Within 3 days

    • D. 

      The following week

  • 6. 
    Why would you bring gifts?
    • A. 

      To make sure you are non-threatening

    • B. 

      Because you are an Ultimate Image Professional

    • C. 

      To create a party atmosphere

  • 7. 
    Give your client many gifts and ask him/her to distribute them to co-workers along with your business card.
    • A. 

      True

    • B. 

      False

  • 8. 
    How should you conduct yourself during a field call?
    • A. 

      With a smile on your face

    • B. 

      With maximum enthusiasm

    • C. 

      Expecting a positive response

  • 9. 
    While gathering potential client information be sure to use the dialog of the Response Module, using the Client Perspective Prompt to jog your memory.
    • A. 

      True

    • B. 

      False

  • 10. 
    Limit your appointments to _________per day, pre-arranged with your service department.
    • A. 

      3

    • B. 

      7

    • C. 

      1

    • D. 

      5