Bank Of America Script Assessment

5 Questions

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Bank Of America Quizzes & Trivia

The purpose of this quiz is to ensure that the trainees know how to use the approved Bank of America Script – as well as – to show proof that LRC has conducted the training and checked for understanding in accordance with the approved Change Management process that LRC has with Bank of America’s SSOT and Vendor Management teams.


Questions and Answers
  • 1. 
    What section is used for the Agent Verification, Miranda, and Validation?
    • A. 

      A. Section 5

    • B. 

      B. Section 18

    • C. 

      C. Section 16

    • D. 

      D. Section 6

  • 2. 
    What page contains the table of contents?
    • A. 

      A. Page 1

    • B. 

      B. Page 6

    • C. 

      C. Page 2

    • D. 

      D. Page 45

  • 3. 
    What page contains the Homeowner voicemail messages?
    • A. 

      A. Page 4

    • B. 

      B. Page 9

    • C. 

      C. Page 48

    • D. 

      D. Page 7

  • 4. 
    Which section includes the verbatim statement for Bankruptcy, if a caller answers “YES” to the active bankruptcy validation?
    • A. 

      A. Section 5

    • B. 

      B. Section 18

    • C. 

      C. Section 30

    • D. 

      D. Section 6

  • 5. 
    How many verbatim statements does the script contain?
    • A. 

      A. 19

    • B. 

      B. 20

    • C. 

      C. 7

    • D. 

      D. 14