Customer Service

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Customer Service Quizzes & Trivia

A quiz to confirm knowledge and understanding of customer service


Questions and Answers
  • 1. 
    If you had a customer who had a problem or query, what might you do to help them?
    • A. 

      Ignor them

    • B. 

      Wait for them to ask someone else

    • C. 

      Ask them what the problem is

  • 2. 
    If you where unable to answer the customer's question, query or problem what might you do?
    • A. 

      Tell them to come back later

    • B. 

      Ask a colleague or supervisor

    • C. 

      Tell them you do not know the answer

  • 3. 
    What might give a customer a positive impression of yourself?
    • A. 

      Uniform and hygiene

    • B. 

      Body language

    • C. 

      Language used

    • D. 

      Telling customers you don't know the answer to their question

  • 4. 
    What might give a customer a negative impression of you or the company?
    • A. 

      Rude

    • B. 

      Ignor the customer

    • C. 

      Scruffy appearance

    • D. 

      Chat to colleagues all the time

    • E. 

      Asking questions all the time

  • 5. 
    What sort of questions might you be able to ask customers?
    • A. 

      May I help you?

    • B. 

      What are you looking for today?

    • C. 

      Did you find everything your were looking for today?

    • D. 

      What's wrong?

    • E. 

      Are you crazy?