Do You Really Know About Front Office Reservations?

11 Questions

Settings
Please wait...
Hotel Quizzes & Trivia

A Front Office or reception is a place where guests query and clarify their doubts when they arrive at the hotel, which includes a reception and front desk as well as services related to reservations, sales marketing and housekeeping. This quiz has been designed to test your general knowledge about the front office. So, let's try out the quiz. All the best!


Questions and Answers
  • 1. 
    Typical requests handled by the front office include all of the following except:
    • A. 

      Transportation arrangements.

    • B. 

      Entertainment reservations.

    • C. 

      Auditing services.

    • D. 

      Secretarial services.

  • 2. 
    Marion Stutt is travelling with her sister on business. The two of them plan to charge all of their room expenses to their partnership but will pay for each of their telephone and food and beverage charges separately. What type of folio might they request from the hotel?
    • A. 

      Individual folio

    • B. 

      Split folio

    • C. 

      Master folio

    • D. 

      None of the above

  • 3. 
    Which of the following requests would be considered a special procedure request?
    • A. 

      “Could you please reserve a shuttle to the airport?”

    • B. 

      “I need extra pillows sent up to my room.”

    • C. 

      “Could I get an overhead projector set up in Meeting Room A?”

    • D. 

      “I will need a room reserved that is adapted for someone with a hearing impairment.”

  • 4. 
    Johann wishes to have the New York Times delivered to his guestroom each morning. Typically, the hotel delivers only USA Today and the Wall Street Journal. Whom should Johann call to try to get a New York Times delivered?
    • A. 

      No one—the hotel would not help him get a newspaper other than USA Today or the Wall Street Journal

    • B. 

      Reservationist

    • C. 

      General manager

    • D. 

      Concierge

  • 5. 
    Which of the following guest services would a sales representative making a pitch in one of the meeting rooms most likely request?
    • A. 

      Roll-away crib

    • B. 

      Master account folio

    • C. 

      Audiovisual equipment

    • D. 

      Newspaper delivery

  • 6. 
    Football coach renting rooms for a high school team
    • A. 

      Split folio

    • B. 

      Roll-away crib

    • C. 

      Master folio

    • D. 

      Office equipment

    • E. 

      Entertainment reservations

  • 7. 
    Convention speaker who is paying for her own food and telephone charges
    • A. 

      Roll-away crib

    • B. 

      Split folio

    • C. 

      Entertainment reservations

    • D. 

      Office equipment

  • 8. 
    Couple visiting the city as part of their honeymoon
    • A. 

      Entertainment reservations

    • B. 

      Office equipment

    • C. 

      Roll-away crib

    • D. 

      Split folio

  • 9. 
    Engineer who will need to fax several reports from his room
    • A. 

      Split Folio

    • B. 

      Roll-away crib

    • C. 

      Entertainment reservations

    • D. 

      Entertainment reservations

  • 10. 
    Apply to companies or institutions, usually with special credit arrangements in the hotel.
    • A. 

      Travel agencies

    • B. 

      Associations

    • C. 

      Educational institutions

    • D. 

      Corporate accounts

  • 11. 
    Most of these agencies have pre-arranged bookings of their tour groups in a hotel of their choice.
    • A. 

      Educational Agencies 

    • B. 

      Free independent travelers

    • C. 

      Local/Domestic travelers 

    • D. 

      Travel agencies