How Much Do You Know About Hotel Services?

10 Questions

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Hotel Quizzes & Trivia

A hotel is an institution that provides paid accommodation on a short-term basis. This quiz has been designed to check your general understanding and knowledge of hotel services. This is a multiple\-Choice question. Choose the best answer to each question by selecting the appropriate answer. So let's start the quiz. All the best!


Questions and Answers
  • 1. 
    Which of the following features or services is likely to be found at an economy/limited service property?
    • A. 

      Banquet rooms

    • B. 

      Continental breakfast

    • C. 

      Room service

    • D. 

      Uniformed services

  • 2. 
    Some hotels offer world-class service on designated floors, which are often referred to a
    • A. 

      Independent floors.

    • B. 

      Specialty floors.

    • C. 

      Referral floors.

    • D. 

      Executive floors.

  • 3. 
    Hotels that maintain a relatively high ratio of staff members to guests are likely to provide:
    • A. 

      Economy/limited service

    • B. 

      Mid-range service.

    • C. 

      World-class service.

    • D. 

      Quality service.

  • 4. 
    Which of the following types of hotels is least likely to offer room service?
    • A. 

      World-class service hotels

    • B. 

      First-class service hotels

    • C. 

      Mid-range service hotels

    • D. 

      Economy/limited service hotels

  • 5. 
    Which of the following types of hotels is least likely to offer uniformed guest services?
    • A. 

      World-class service hotels

    • B. 

      First-class service hotels

    • C. 

      Mid-range service hotels

    • D. 

      Economy/limited service

  • 6. 
    In your own words, describe world-class service.
    • A. 

      Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.

    • B. 

      May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.

    • C. 

      Hotels provide clean, comfortable, inexpensive rooms that meet the basic needs of guests. They are comfortable but do not have unnecessary services.

    • D. 

      Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.

    • E. 

      Mid-range service hotels

  • 7. 
    In your own words, describe mid-range service.
    • A. 

      May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.

    • B. 

      Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.

    • C. 

      Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.

    • D. 

      Mid-range service hotels

  • 8. 
    In your own words, describe economy/limited service
    • A. 

      Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.

    • B. 

       properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.

    • C. 

      Hotels provide clean, comfortable, inexpensive rooms that meet the basic needs of guests. They are comfortable but do not have unnecessary services.

    • D. 

      May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.

    • E. 

      Mid-range service hotels

  • 9. 
    What services might be offered on an executive floor?
    • A. 

      May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.

    • B. 

      Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.

    • C. 

      Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.

    • D. 

      Mid-range service hotels

  • 10. 
    Which service level appeals to the largest segment of the traveling public?
    • A. 

      Mid-range service hotels

    • B. 

      May offer larger guestrooms, unique amenities, in-room fax machines, videotape players, large televisions, computers, in-room refreshment centre, signature bathrobes, fresh fruit, fresh-cut flowers, a concierge or personal butler, and restricted access.

    • C. 

      Hotels provide clean, comfortable, inexpensive rooms that meet the basic needs of guests. They are comfortable but do not have unnecessary services.

    • D. 

      Service offers a modest but sufficient service. There may be uninformed guest services, airport limousine service, food and beverage outlets, and room service. Rates are lower than those of world-class properties.

    • E. 

      Properties offer the best in amenities, furnishings, and service. They have upscale restaurants and lounges, exquisite décor, concierge service and opulent meeting space.

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