9 Habits Of Highly Effective CPS - Emea Quiz

10 Questions | Total Attempts: 32

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9 Habits Of Highly Effective CPS - Emea Quiz

9 Habits follow up


Questions and Answers
  • 1. 
    Who is Roger Bannister?
    • A. 

      The Jolly Roger’s second cousin

    • B. 

      The inventor of the rail found on a stair case

    • C. 

      The first man to break the 4 minute mile

    • D. 

      The new head of AOC North America

  • 2. 
    What is the best method to useto effectively contact a client?
    • A. 

      E-mail

    • B. 

      Posted Letter

    • C. 

      Phone

    • D. 

      Fax

  • 3. 
    Which of the following is NOT one of the Nine Habits of Highly Effective CPs
    • A. 

      Create a Goal Oriented Defined Daily Process

    • B. 

      Set Daily Client Engagement Goals

    • C. 

      Establish a thorough GBW Planning Process

    • D. 

      Run Focused & Effective Client Meetings

  • 4. 
    What is the most efficient way of dealing with emails?
    • A. 

      Set specific blocks of time to read and reply to emails

    • B. 

      Turn your email notification off

    • C. 

      Turn on your “Out of Office” notification in which you instruct clients how to place an inquiry

    • D. 

      Only reply to clients and your spouse.

  • 5. 
    What is the most important reason for building an effective CP/AE relationship?
    • A. 

      You increase your renewal rate and you both make more money

    • B. 

      It allows you to collaboratively drive client value and mutually achieve business goals

    • C. 

      Facilitate the sharing of relevant information which enables you to better understand the client

    • D. 

      Misery loves company.

  • 6. 
    What is the main goal of a client meeting?
    • A. 

      Ascertain their initiatives and ensure that the GBW is up to date

    • B. 

      Determine if the client is going to renew and if there is going to be any upside (NCVI)

    • C. 

      Discuss the clients long term career goals

    • D. 

      Achieve a detailed understanding of their top initiatives, timeline associated, individuals involved, resources needed, and what success looks like

  • 7. 
    Which of the following is NOT a component of a Value Statement?
    • A. 

      Time

    • B. 

      Money

    • C. 

      Renewal

    • D. 

      Career

  • 8. 
    Top Performing CPs spend what percentage of their time engaging clients?
    • A. 

      40%

    • B. 

      60%

    • C. 

      73%

    • D. 

      100%

  • 9. 
    What is NOT a quality of top performers?
    • A. 

      Understands that not everything is attainable

    • B. 

      Take 100% responsibility for all results

    • C. 

      Doesn’t take “NO” personally

    • D. 

      Intensely goal-oriented

  • 10. 
    Which is NOT one of the objectives of this training?
    • A. 

      Prioritizing the highest-leveraged activities, leading to significant increases in productivity.

    • B. 

      Using the ‘Best in Class’ methods and processes to positively impact client-facing activity time, client satisfaction, wallet retention and relationships with AE’s

    • C. 

      Providing insights on how Client Connect can be used to generate Activities

    • D. 

      Gaining insight into specific techniques to help with pre and post call planning.

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