6/21 Quiz

10 Questions

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Internet Quizzes & Trivia

Questions and Answers
  • 1. 
    • A. 

      Password cannot contain 3 or more consecutive numerals (e.g., 567, 1234, 98765)

    • B. 

      Password cannot contain the word "password"

    • C. 

      Password cannot contain the mailbox user name or domain name

    • D. 

      Password cannot be the same as the my.volusion.com password

  • 2. 
    • A. 

      SEO packages

    • B. 

      Conversion consulting

    • C. 

      Newsletter marketing

    • D. 

      PPC advertising

  • 3. 
    If a new merchant calls in to inquire about their upcoming account manager session, you will need to email _______ and request that an account manager reach out to the merchant to schedule a coaching time.
  • 4. 
    SSL approval emails will be sent by ____________ with the subject of “Action Required: Volusion SSL Certificate Request”.
  • 5. 
    The ‘transfer’ button within your Live Ops phone panel should be used:
    • A. 

      Always

    • B. 

      Never

    • C. 

      Only when transferring to Sales or VMC

    • D. 

      When transferring a call to a team lead

  • 6. 
    A merchant has recently setup a gateway integration with Paymentech. They are reporting that all orders are declining with the error “Credit card information is declining due to Security Information”, what should you advise the merchant to do?
    • A. 

      Remove the Bin ID number.

    • B. 

      Have them contact Paymentech in order to add the IP 209.99.51.1. to their network firewall.

    • C. 

      Change the payment capture settings to authorize and capture at shipping.

    • D. 

      None of the above.

  • 7. 
    Can PayPal Pro and PayPal Express be used together on a single Volusion store if they use the same PayPal Business account?
    • A. 

      No, PayPal Express requires API Signature integration and PayPal Pro requires API Certificate integration, and these are incompatible on the same PayPal business account.

    • B. 

      No, PayPal Pro requires API Signature integration and PayPal Express requires API Certificate integration, and these are incompatible on the same PayPal business account.

    • C. 

      Yes, a PayPal Express and PayPal pro account made from a single PayPal business account can be used on a Volusion store.

    • D. 

      None of the above.

  • 8. 
    Say for example, a merchant calls in to inquire about the status of their SSL order which was placed 45 days ago. It has been 40 days since the billing department has sent them instructions on how to approve domain ownership. In this instance, they must pay a standard ____ reorder fee. This fee will be charged to their credit card immediately with a new, separate invoice.
    • A. 

      $15

    • B. 

      $25

    • C. 

      $79

    • D. 

      $99

  • 9. 
    When asking billing to charge a merchant card to clear up a past due balance, be sure to:
    • A. 

      Verify security question.

    • B. 

      Send white page to billing team.

    • C. 

      Confirm last the last 4 digits of the card on file are correct.

    • D. 

      All of the above

  • 10. 
    • A. 

      20

    • B. 

      30

    • C. 

      40

    • D. 

      50